Montoya
Well-Known Member
- Joined
- Feb 9, 2020
- Threads
- 8
- Messages
- 148
- Reaction score
- 246
- Location
- Portland, OR
- First Name
- Andre
- Vehicle(s)
- GT350R
- Thread starter
- #1
So I'm going to start a new thread about my engine replacement experience here as things move along.
Most of you already saw my photo delivery blog thread where the engine died inside a parking garage in Santa Fe. Right now the car is at the dealer in Santa Fe, Capitol Ford. We will be flying back today to Portland and whenever the motor replacement is done we will come back and finish our journey.
So to recap the incidents in my first three days of ownership:
Delivery Day- 1/4 mile into my first drive, I have a check engine light and wrench warning on the display. Not knowing if it was serious or not I drove to my sales appointment in San Antonio and then back to the dealer. This of course aborted any break in process for the first 30 miles. During this time the motor seemed fine but I couldn't run the AC- so it was in somewhat of a soft limp mode. Dealer diagnosed the issue (which was not very easy) as a cut wire harness that rubbed against the serpentine belt. Took until the next day to repair- everything seemed OK and I started my trip home to Portland.
Day Two- Next 70 miles up and down the rev range from 3K to 7K (never redline, never full throttle approx 70%) until I reached 100 miles. A while latter did a full throttle acceleration, but very low traction with the cold temperature and again did not take to redline- maybe 7500 RPM. Then most of the next two days was highway cruising at 60- 85 MPH.
Day Three in Santa Fe backing up a ramp in a parking garage the engine stumbled, died, turned over on the starter but wouldn't start one time, then after the starter would not turn the motor. We thought it was electrical but in reality the motor was seized. Diagnosis by the dealer- #6 cylinder spark plug damage engine is seized, need a new one.
Now:
I called Ford Performance tech line after first calling Ford Customer Service and getting a call center in the Philippines. The tech there was very helpful and told me to work with the service dealer and dealer in San Antonio to open a case for me to discuss all the issues regarding my warranty claims. Hopefully Monday I will talk to a Zone Rep for Ford.
Right away I am looking for:
1) A rental during the repair
2) Compensation for travel expenses. So far two trip delays (my wife's trip delay meeting me in Albuqurque plus our flights home is about $1000
3) I would like an extended warranty on the motor when this is all done.
I have seen some videos about others that have received the extended warranty so I would expect that to work out. As far as the travel expenses I don't know. Rental is a no brainer.
I'll update here as it progresses, anyone with experience on this is welcome to chime in!
Most of you already saw my photo delivery blog thread where the engine died inside a parking garage in Santa Fe. Right now the car is at the dealer in Santa Fe, Capitol Ford. We will be flying back today to Portland and whenever the motor replacement is done we will come back and finish our journey.
So to recap the incidents in my first three days of ownership:
Delivery Day- 1/4 mile into my first drive, I have a check engine light and wrench warning on the display. Not knowing if it was serious or not I drove to my sales appointment in San Antonio and then back to the dealer. This of course aborted any break in process for the first 30 miles. During this time the motor seemed fine but I couldn't run the AC- so it was in somewhat of a soft limp mode. Dealer diagnosed the issue (which was not very easy) as a cut wire harness that rubbed against the serpentine belt. Took until the next day to repair- everything seemed OK and I started my trip home to Portland.
Day Two- Next 70 miles up and down the rev range from 3K to 7K (never redline, never full throttle approx 70%) until I reached 100 miles. A while latter did a full throttle acceleration, but very low traction with the cold temperature and again did not take to redline- maybe 7500 RPM. Then most of the next two days was highway cruising at 60- 85 MPH.
Day Three in Santa Fe backing up a ramp in a parking garage the engine stumbled, died, turned over on the starter but wouldn't start one time, then after the starter would not turn the motor. We thought it was electrical but in reality the motor was seized. Diagnosis by the dealer- #6 cylinder spark plug damage engine is seized, need a new one.
Now:
I called Ford Performance tech line after first calling Ford Customer Service and getting a call center in the Philippines. The tech there was very helpful and told me to work with the service dealer and dealer in San Antonio to open a case for me to discuss all the issues regarding my warranty claims. Hopefully Monday I will talk to a Zone Rep for Ford.
Right away I am looking for:
1) A rental during the repair
2) Compensation for travel expenses. So far two trip delays (my wife's trip delay meeting me in Albuqurque plus our flights home is about $1000
3) I would like an extended warranty on the motor when this is all done.
I have seen some videos about others that have received the extended warranty so I would expect that to work out. As far as the travel expenses I don't know. Rental is a no brainer.
I'll update here as it progresses, anyone with experience on this is welcome to chime in!
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