2020 New Voodoo Big Booboo- Engine Replacement Experience

[el-guapin]

With A total engine failure within three days of ownership why wouldn't the car by replaced?

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[Johns_350]

I’m up near Hillsboro on Skyline. Did you just pick your car up?

Gotcha, not too far. Maybe you’ve been before, but if not, you’ll have to check out the cars and coffee at the World of Speed in Wilsonville. Usually a handful of Shelby’s show up when the weather is nice. I bought mine out of Utah in May of last year.

 

[orangegrower]

With A total engine failure within three days of ownership why wouldn't the car by replaced?

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

 

[thill444]

With A total engine failure within three days of ownership why wouldn't the car by replaced?

It’s not how Lemon Law works.

 

[jvandy50]

Did you have an engine replacement? Care to share or PM me your experience in obtaining the extended warranty if you did?

Yes sir, i needed a quart of oil about every 350 miles when they finally approved The new engine. I was not as fortunate to have the good dealer/tech that it appears you have(not making light of your situation though), and this is what ultimately ruined my experience. I finally just contacted a Ford regional rep just to share with him the story of my frustrations....he asked if i wanted to attempt buyback...i knew it wouldn’t work, but said sure...let him know this experience made me look at other brands for the first time ever...he offered 5yr/75k extended warranty that covered everything or a 7yr/100k on the powertrain. I chose the latter.

If i had known what this did to my resale, I would’ve gotten a lawyer and had them do a buyback. In my head, Ford still owes me money for that one lol.

It seemed, for a bit, that the offering of an extended warranty became commonplace for everyone getting replacement voodoos, but then you started to see some people getting nothing in return...so i cant really tell you what they do now. I guess really all they owe you is a working car, but it wouldn’t hurt to ask.

 

[Montoya]

Yes sir, i needed a quart of oil about every 350 miles when they finally approved The new engine. I was not as fortunate to have the good dealer/tech that it appears you have(not making light of your situation though), and this is what ultimately ruined my experience. I finally just contacted a Ford regional rep just to share with him the story of my frustrations....he asked if i wanted to attempt buyback...i knew it wouldn’t work, but said sure...let him know this experience made me look at other brands for the first time ever...he offered 5yr/75k extended warranty that covered everything or a 7yr/100k on the powertrain. I chose the latter.

If i had known what this did to my resale, I would’ve gotten a lawyer and had them do a buyback. In my head, Ford still owes me money for that one lol.

It seemed, for a bit, that the offering of an extended warranty became commonplace for everyone getting replacement voodoos, but then you started to see some people getting nothing in return...so i cant really tell you what they do now. I guess really all they owe you is a working car, but it wouldn’t hurt to ask.

So your resale was hit how hard percentage wise? I would think the extended warranty would have made up the difference.

 

[jvandy50]

So your resale was hit how hard percentage wise? I would think the extended warranty would have made up the difference.

cars with similar miles were going for 51-52k and i never got a bite at 48k...traded it for the ZL1, after zero action in about 6 months. many say that’s a new lease on life for the car, but all those people already had a 350, it scares a buyer off IMO. had i been keeping the car, it would’ve been fine.

that particular dealer didn’t put my splitter on correctly, then tried to not make a warranty claim on their mishap, wouldn’t let me install new one(warranty), put on wrong again, gave me the car back with a CEL twice after motor replacement...i was just done lol. i didn’t even tell that car goodbye.

if you have a good service department, and plan on keeping the car, none of these things may bother you. just some things to think about on your end, from someone who experienced it firsthand.

 

[Montoya]

cars with similar miles were going for 51-52k and i never got a bite at 48k...traded it for the ZL1, after zero action in about 6 months. many say that’s a new lease on life for the car, but all those people already had a 350, it scares a buyer off IMO. had i been keeping the car, it would’ve been fine.

that particular dealer didn’t put my splitter on correctly, then tried to not make a warranty claim on their mishap, wouldn’t let me install new one(warranty), put on wrong again, gave me the car back with a CEL twice after motor replacement...i was just done lol. i didn’t even tell that car goodbye.

if you have a good service department, and plan on keeping the car, none of these things may bother you. just some things to think about on your end, from someone who experienced it firsthand.

Wow, that sounds terrible both on resale and the way you were treated from your dealer. Interesting because I don't see it being such a negative in the GT3 world where Porsche replaced early production 991.1 GT3 motors and many more after. But, they did provide an extended warranty to everyone in that generation of GT3. Cars that took a hit were those the owner lemoned and then had to be sold with branded titles.

But your experience gives me pause- certainly if you have a choice between two identical cars, one with the original motor or one with a replacement, first blush you want the original. But logic would argue the replacement motor should have all the latest fixes- unless you did have the latest motor in a brand new car and it just gets replaced with the same motor.........

 

[Cobra Jet]

So your resale was hit how hard percentage wise? I would think the extended warranty would have made up the difference.

Not to frighten you, but when a Shelby engine is replaced, what that does to a potential future Shelby buyer or Dealer Trade-In is equivalent to Dracula being pushed into the sunlight, doused with Holy Water and stabbed with a wooden stake... it KILLS the sale...

Mustang or diehard Shelby Enthusiasts who seek a Shelby also seek one that is “numbers matching”. Once that engine has been replaced, the car as a whole is no longer numbers matching. A replacement engine will never be stamped with the original VIN. The other thing too is that folks who are not familiar with why the engine may have been replaced always think and conclude “it was beat on”... when truth is with a case like this, no it wasn’t, it was some type of defect that caused the failure. But try convincing the next buyer or dealer during a trade-in evaluation.

The warranty repair will be documented in Ford OASIS. So again, with any future trade-in to a Ford Dealership, they have access to ANY Warranty or non-warranty repairs on that vehicle tied to that VIN.

It’s all up to you as to how you want to handle the situation... you do have the option of getting a replacement vehicle or complete refund if you demand a Buy Back. I mean, a failure such as this only 3-days into ownership, they’ll comply.

Sure a 7/100k powertrain warranty is good, but as others have pointed out do you care about future resale - or was this the car you’ll die with...

Then there’s the other side of folks who don’t care if a Shelby had an engine replacement, but those are the same folks seeking a really great deal when buying too....

Unfortunately with your car, you DO have the latest and greatest engine... so a replacement isn’t going to be any better, it will be pulled and built with the same lot of parts. That is NOT a bad thing either.

The only Shelby’s to date which were getting “revised” engines under RECENT warranty repairs due to catastrophic failure or oil consumption were the 2016-2018’s - those (according to this site) received the 2019 engine (which again according to this site) was the newest VooDoo being a revised engine.

 

[Montoya]

Not to frighten you, but when a Shelby engine is replaced, what that does to a potential future Shelby buyer or Dealer Trade-In is equivalent to Dracula being pushed into the sunlight, doused with Holy Water and stabbed with a wooden stake... it KILLS the sale...

Mustang or diehard Shelby Enthusiasts who seek a Shelby also seek one that is “numbers matching”. Once that engine has been replaced, the car as a whole is no longer numbers matching. A replacement engine will never be stamped with the original VIN. The other thing too is that folks who are not familiar with why the engine may have been replaced always think and conclude “it was beat on”... when truth is with a case like this, no it wasn’t, it was some type of defect that caused the failure. But try convincing the next buyer or dealer during a trade-in evaluation.

The warranty repair will be documented in Ford OASIS. So again, with any future trade-in to a Ford Dealership, they have access to ANY Warranty or non-warranty repairs on that vehicle tied to that VIN.

It’s all up to you as to how you want to handle the situation... you do have the option of getting a replacement vehicle or complete refund if you demand a Buy Back. I mean, a failure such as this only 3-days into ownership, they’ll comply.

Sure a 7/100k powertrain warranty is good, but as others have pointed out do you care about future resale - or was this the car you’ll die with...

Then there’s the other side of folks who don’t care if a Shelby had an engine replacement, but those are the same folks seeking a really great deal when buying too....

Unfortunately with your car, you DO have the latest and greatest engine... so a replacement isn’t going to be any better, it will be pulled and built with the same lot of parts. That is NOT a bad thing either.

The only Shelby’s to date which were getting “revised” engines under RECENT warranty repairs due to catastrophic failure or oil consumption were the 2016-2018’s - those (according to this site) received the 2019 engine (which again according to this site) was the newest VooDoo being a revised engine.

I agree with you. I've been reading through the engine replacement poll and a lot of those motors had oil consumption or some other problem that happened over time (like more than 720 miles!). My car on the other hand gave no warning and just seized in a parking lot. It's an unfortunate situation, but definitely not a wear issue. Never the less, I agree there is some diminished value that this car will have even though the replacement was done 3 days into ownership. How Ford will treat me is still to be determined. I prefer not to get lawyers involved and also not just to get my money back since I've already spent $4500 on the car between new tires, PPF and ceramic finish- all of which I can't reasonably expect to recover with a replacement vehicle. Even if that is another GT350R. I further doubt, given limited production, Ford would even offer a replacement since they would have to take it from an existing dealer allocation as I expect this years production is already spoken for. Not that they couldn't build one more, but I just don't see it being an easy conversation.

My calculus though, now needs to take into account the diminished value at some level in whatever the resolution is.

 

[ecoboost321]

I agree with you. I've been reading through the engine replacement poll and a lot of those motors had oil consumption or some other problem that happened over time (like more than 720 miles!). My car on the other hand gave no warning and just seized in a parking lot. It's an unfortunate situation, but definitely not a wear issue. Never the less, I agree there is some diminished value that this car will have even though the replacement was done 3 days into ownership. How Ford will treat me is still to be determined. I prefer not to get lawyers involved and also not just to get my money back since I've already spent $4500 on the car between new tires, PPF and ceramic finish- all of which I can't reasonably expect to recover with a replacement vehicle. Even if that is another GT350R. I further doubt, given limited production, Ford would even offer a replacement since they would have to take it from an existing dealer allocation as I expect this years production is already spoken for. Not that they couldn't build one more, but I just don't see it being an easy conversation.

My calculus though, now needs to take into account the diminished value at some level in whatever the resolution is.

You can do all the math and speculation on future value, but you have to ask what is long term value of this car to you ? Do you see yourself in a few years wanting to trade for other equivalent performance vehicle (GT3, C8 corvette) ? If you see yourself long term keeping a GT350R in the garage, then “numbers matching” or diminished value is irrelevant. I believe ur car is unfortunate anomaly. Plenty of us long term owners have had trouble free enjoyment You should get free extended power train warranty for peace of mind tho. Plus, you already have invested almost 5grand in ur car so far.

 

[EuroKllr]

Montoya,

As someone who recently went thru an engine replacement for my 2017 GT350R, I do empathize with you, but here are some cold hard facts that I learned during the process:

1) Ford's warranty program does not guaranty your car's current or implied future value, it only guaranties it will fix the problem.
2) Ford's warranty program does not operate like car insurance so they will not reimburse for the cost of any after-market mods, or other out of pocket costs like travel expenses.
3) Ford would not extend the drivetrain warranty or provide free service beyond the warranty repair.
4) I learned to work with the system, not against it. Many dealerships are hamstrung by Ford's warranty process, which makes it seem like the dealership is delaying the repair, when in fact they are incentivized to get it done as soon as possible because they don't get reimbursed until it's complete.

I'm truly sorry for the mess you're in and even though it's not your fault, I doubt Ford will make you "whole", but I do believe they will fix the problem.

For me, I finally accepted "sh*t happens", and I wasn't the first. Frankly, I'm enjoying my car more than ever because that nagging worry about engine failure is gone. As far as my car's diminished value, like someone else said, who cares, gas engines will probably be outlawed in 30 years (especially true here in California!).

Best of luck!

 

[Lurker_350]

Sorry to hear about this. I hope you enjoyed your travel through the TX Hill Country before this all went south. Seems like Ford has been struggling in the warranty costs department as of late, so I expect you to have an uphill battle with regard to any extras you ask for:

https://www.freep.com/story/money/c...ley-speaks-shareholders-investors/4873629002/

Warranty costs reaching $5 billion in 2019 (up by $1.5 billion) is no joke. $5 billion is equal to about 200,000 voodoo engine replacements at the rack rate of $25k/engine. I'm not trying to draw any inference on the numbers of replacements - just trying to put the cost of engine replacement into perspective compared to Ford's total warranty costs.

Best of luck with the repair and I hope the remainder of your ownership is a flawless experience!

 

[Nfs1000f]

Sorry to hear about this. I hope you enjoyed your travel through the TX Hill Country before this all went south. Seems like Ford has been struggling in the warranty costs department as of late, so I expect you to have an uphill battle with regard to any extras you ask for:

https://www.freep.com/story/money/c...ley-speaks-shareholders-investors/4873629002/

Warranty costs reaching $5 billion in 2019 (up by $1.5 billion) is no joke. $5 billion is equal to about 200,000 voodoo engine replacements at the rack rate of $25k/engine. I'm not trying to draw any inference on the numbers of replacements - just trying to put the cost of engine replacement into perspective compared to Ford's total warranty costs.

Best of luck with the repair and I hope the remainder of your ownership is a flawless experience!

I read today that the chance of Ford going bankrupt is very high. They are not going anywhere though. Just sayin’

 

[Lurker_350]

I read today that the chance of Ford going bankrupt is very high. They are not going anywhere though. Just sayin’

I agree. I was just trying to state that if the COO is trying to reduce warranty costs, an obvious place to get quick savings is limiting "extras" such as extended warranties, free rental cars (if that costs ford corporate - I'm not sure), etc.

I prefer warranty savings over the long term by producing higher quality products that need fewer warranty repairs, but some shareholders are fairly short-term minded.

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