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Function Factory Performance? Avoid them like the plague!

Evolvd

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Preface:
Well, I know some folks out there are going to say “I told you so” but I try to be an optimist. But, even my patience has limits. So, I apologize for the long read but if it saves any more people from Charles Siritho, and his horror-show of a company, then it’s worth the effort.

Background:
I had ordered a forged S-wing from Function Factory Performance in the past. The wait was a bit longer than promised but such was the way of the world during the pandemic with Chinese shipping being bogged down in the western sea ports. I really wanted a forged CFTP so I reached out to Charles Siritho as he was in development of their own replica weave version. I asked him if they had any plans to make a forged version and he said yes.

So fast forward to August 2022 and he tells me they are starting production of the forged CFTP and would be delivered by late October of that year. He offered me a web code to place a deposit for half the price plus shipping which came out to $2509.00 so I placed the order in August 16th.

Result:
And here we are 6 months, a dozen excuses, and many more ignored emails and messages later, and I have no wing. Chase Hamilton told me on December 6th they had my wing at their warehouse but would give zero reason why they wouldn’t complete my order and ship it to me.

Below I’m pasting my entire Facebook IM exchange with Charles, from my first order follow-up message in September, so there’s no “he said, he said”. You see it directly from the horse’s ass….er, mouth. I was more than patient with him and all of his bad business practices. While I saw post after post of people who called him out for taking their money, and not delivering product OR refund, I held steady. But I cannot in good conscience continue to bite my tongue.

This man pretends to be a savvy entrepreneur but he’s a charlatan. Their company page specifically states they think customer service is the most important thing but that couldn’t be further from the truth. He was more than happy to take our money, but then he left many of us swinging in the wind by providing ZERO updates to orders, closing his shop without notifying any waiting customers, and then shut off the business phone. YES, he shut their phone off. The ONLY way to get ahold of him or Chase Hamilton was by Facebook IM and they decide WHEN or IF they want to respond. And if you check the dates of the snapshot pics you’ll see exactly that.

Bottom Line:
Don’t do business with this joker. I assumed people were just being impatient with a slow production time and gave them the benefit of the doubt with their shop issues. But no more, Charles Siritho is a fraud as a businessman. He doesn’t give one 💩 about customer service unless it involves taking your money.

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MAGS1

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Wow, what a great way to run a business (if he’s even trying to run a business). Sounds like he’s a $hitbag, hopefully you get your deposit back.
 
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Evolvd

Evolvd

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Wow, what a great way to run a business (if he’s even trying to run a business). Sounds like he’s a $hitbag, hopefully you get your deposit back.
Oh he thinks he’s a great business man, he’s even working with a diesel tuner in Oklahoma. He’s going to drag them down with him.
 

Flyhalf

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I hear you. Unfortunately.
Sad. Just..sad.
 

MAGS1

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Oh he thinks he’s a great business man, he’s even working with a diesel tuner in Oklahoma. He’s going to drag them down with him.
Ugh, can’t stand people like that. They seem to get away with all kinds of shit while honest hardworking people get effed over.
 

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Fpsrubyred

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Preface:
Well, I know some folks out there are going to say “I told you so” but I try to be an optimist. But, even my patience has limits. So, I apologize for the long read but if it saves any more people from Charles Siritho, and his horror-show of a company, then it’s worth the effort.

Background:
I had ordered a forged S-wing from Function Factory Performance in the past. The wait was a bit longer than promised but such was the way of the world during the pandemic with Chinese shipping being bogged down in the western sea ports. I really wanted a forged CFTP so I reached out to Charles Siritho as he was in development of their own replica weave version. I asked him if they had any plans to make a forged version and he said yes.

So fast forward to August 2022 and he tells me they are starting production of the forged CFTP and would be delivered by late October of that year. He offered me a web code to place a deposit for half the price plus shipping which came out to $2509.00 so I placed the order in August 16th.

Result:
And here we are 6 months, a dozen excuses, and many more ignored emails and messages later, and I have no wing. Chase Hamilton told me on December 6th they had my wing at their warehouse but would give zero reason why they wouldn’t complete my order and ship it to me.

Below I’m pasting my entire Facebook IM exchange with Charles, from my first order follow-up message in September, so there’s no “he said, he said”. You see it directly from the horse’s ass….er, mouth. I was more than patient with him and all of his bad business practices. While I saw post after post of people who called him out for taking their money, and not delivering product OR refund, I held steady. But I cannot in good conscience continue to bite my tongue.

This man pretends to be a savvy entrepreneur but he’s a charlatan. Their company page specifically states they think customer service is the most important thing but that couldn’t be further from the truth. He was more than happy to take our money, but then he left many of us swinging in the wind by providing ZERO updates to orders, closing his shop without notifying any waiting customers, and then shut off the business phone. YES, he shut their phone off. The ONLY way to get ahold of him or Chase Hamilton was by Facebook IM and they decide WHEN or IF they want to respond. And if you check the dates of the snapshot pics you’ll see exactly that.

Bottom Line:
Don’t do business with this joker. I assumed people were just being impatient with a slow production time and gave them the benefit of the doubt with their shop issues. But no more, Charles Siritho is a fraud as a businessman. He doesn’t give one 💩 about customer service unless it involves taking your money.

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so his business name is actual function factory racing. Might try to get a lawyer involved…
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TeeLew

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Sithiro claims to have a racing background. Some BS about the World Challenge/SRO series a few years ago. I promise you, this is a complete fabrication. He was not there when he says he was, at least not in any meaningful capacity. He could have been a fan.

I watched him try to up-sell a young lady on FB that just wanted her car lowered...a $200 spring kit would do. He was selling her coil-overs and all sorts of crap. I jumped in and we scrapped. I could tell in that exchange that whatever he is, it is a damned sight different than what he says he is.
 

dbtgt

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Wow, what a great way to run a business (if he’s even trying to run a business). Sounds like he’s a $hitbag, hopefully you get your deposit back.
I'm sorry to say, Brian, I've been in business for myself for 45 years and this guy's behavior speaks to a bankruptcy. His ponsi scheme has run its course unfortunately IMHO.
 

AngelDeath

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Sorry to read this all, but I was very suspicious of him all along, even when he was on the FB group touting all his crap. I hope you get your money back, but I also hope he gets whats coming to him.
 

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Epiphany

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Wow, ugly.
 

Biggsy

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Very sorry this has happened to you. He used to be pretty active in the Track mustangs group and his GT500 arrive and drive program seemed to be a success but I assume something happened internally with the business. Not excusing it at all as you are not the first to have an issue with him. I hope you are able to get your money back.
 
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Evolvd

Evolvd

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Round 3 last night. Charles Siritho contacted me on Facebook messenger and asked to talk to me over the phone or by email because he didn’t want me sharing our conversation in public. It seems like he was interested in trying to drag me along even further by dangling the wing I ordered in front of my face but he waited two months too long to do that. The nerve of this guy…
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MAGS1

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Kudos to you Brian for handling it so well. I have a short fuse for people like him, I probably wouldn’t have been so patient. Hopefully you can get your money back soon and find another wing.
 

rxryanm

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I placed an order from them back in August and it took 3 weeks to ship out a black anodized billet hardware kit for my wickerbill. Didn't get any motion til I called em out on instagram, then a sob story in my DMs.

They're definitely off my list of ever wanting to do business with again. Hope you get your money back in a quick manner, Brian. And that you're able to rake this dude across the coals. He deserves it.
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