Evolvd
Instigator
- Joined
- Jan 19, 2015
- Threads
- 149
- Messages
- 5,551
- Reaction score
- 3,741
- Location
- Northwest Florida
- First Name
- Brian
- Vehicle(s)
- 2021 Shelby GT500
- Thread starter
- #1
Preface:
Well, I know some folks out there are going to say “I told you so” but I try to be an optimist. But, even my patience has limits. So, I apologize for the long read but if it saves any more people from Charles Siritho, and his horror-show of a company, then it’s worth the effort.
Background:
I had ordered a forged S-wing from Function Factory Performance in the past. The wait was a bit longer than promised but such was the way of the world during the pandemic with Chinese shipping being bogged down in the western sea ports. I really wanted a forged CFTP so I reached out to Charles Siritho as he was in development of their own replica weave version. I asked him if they had any plans to make a forged version and he said yes.
So fast forward to August 2022 and he tells me they are starting production of the forged CFTP and would be delivered by late October of that year. He offered me a web code to place a deposit for half the price plus shipping which came out to $2509.00 so I placed the order in August 16th.
Result:
And here we are 6 months, a dozen excuses, and many more ignored emails and messages later, and I have no wing. Chase Hamilton told me on December 6th they had my wing at their warehouse but would give zero reason why they wouldn’t complete my order and ship it to me.
Below I’m pasting my entire Facebook IM exchange with Charles, from my first order follow-up message in September, so there’s no “he said, he said”. You see it directly from the horse’s ass….er, mouth. I was more than patient with him and all of his bad business practices. While I saw post after post of people who called him out for taking their money, and not delivering product OR refund, I held steady. But I cannot in good conscience continue to bite my tongue.
This man pretends to be a savvy entrepreneur but he’s a charlatan. Their company page specifically states they think customer service is the most important thing but that couldn’t be further from the truth. He was more than happy to take our money, but then he left many of us swinging in the wind by providing ZERO updates to orders, closing his shop without notifying any waiting customers, and then shut off the business phone. YES, he shut their phone off. The ONLY way to get ahold of him or Chase Hamilton was by Facebook IM and they decide WHEN or IF they want to respond. And if you check the dates of the snapshot pics you’ll see exactly that.
Bottom Line:
Don’t do business with this joker. I assumed people were just being impatient with a slow production time and gave them the benefit of the doubt with their shop issues. But no more, Charles Siritho is a fraud as a businessman. He doesn’t give one about customer service unless it involves taking your money.
Well, I know some folks out there are going to say “I told you so” but I try to be an optimist. But, even my patience has limits. So, I apologize for the long read but if it saves any more people from Charles Siritho, and his horror-show of a company, then it’s worth the effort.
Background:
I had ordered a forged S-wing from Function Factory Performance in the past. The wait was a bit longer than promised but such was the way of the world during the pandemic with Chinese shipping being bogged down in the western sea ports. I really wanted a forged CFTP so I reached out to Charles Siritho as he was in development of their own replica weave version. I asked him if they had any plans to make a forged version and he said yes.
So fast forward to August 2022 and he tells me they are starting production of the forged CFTP and would be delivered by late October of that year. He offered me a web code to place a deposit for half the price plus shipping which came out to $2509.00 so I placed the order in August 16th.
Result:
And here we are 6 months, a dozen excuses, and many more ignored emails and messages later, and I have no wing. Chase Hamilton told me on December 6th they had my wing at their warehouse but would give zero reason why they wouldn’t complete my order and ship it to me.
Below I’m pasting my entire Facebook IM exchange with Charles, from my first order follow-up message in September, so there’s no “he said, he said”. You see it directly from the horse’s ass….er, mouth. I was more than patient with him and all of his bad business practices. While I saw post after post of people who called him out for taking their money, and not delivering product OR refund, I held steady. But I cannot in good conscience continue to bite my tongue.
This man pretends to be a savvy entrepreneur but he’s a charlatan. Their company page specifically states they think customer service is the most important thing but that couldn’t be further from the truth. He was more than happy to take our money, but then he left many of us swinging in the wind by providing ZERO updates to orders, closing his shop without notifying any waiting customers, and then shut off the business phone. YES, he shut their phone off. The ONLY way to get ahold of him or Chase Hamilton was by Facebook IM and they decide WHEN or IF they want to respond. And if you check the dates of the snapshot pics you’ll see exactly that.
Bottom Line:
Don’t do business with this joker. I assumed people were just being impatient with a slow production time and gave them the benefit of the doubt with their shop issues. But no more, Charles Siritho is a fraud as a businessman. He doesn’t give one about customer service unless it involves taking your money.
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