Icon Composites is a joke!!! Don’t buy from them!!!

Discussion in 'Seller / Vendor Reviews and Feedback' started by Cdshivers, Jun 20, 2019.

  1. Cdshivers

    Cdshivers Active Member

    Vehicle(s):
    2017 Mustang GT 5.0 Premium Performance Pkg
    Joined:
    Aug 8, 2017
    Location:
    Orange County California
    Posts:
    35
    Likes Received:
    3
    Garage Profiles:
    1
    0   0   0
    Hello everyone.

    I'm usually a positive person and give credit where it's due. But I feel a responsibility to inform the community of the complete BS company that is (or was possibly) Icon Composites!

    Just over 4 weeks ago I decided to swing by their office only to find the office was empty and they have since moved locations yet their company logo was still on the door. A day or two later I went online to make a purchase through American Muscle:muscle:. I was somewhat relieved to know I could still get the spoiler I wanted through a reputable company like American Muscle. Before my purchase however I was able to make contact with Icon Composites via FaceBook messenger. I had expressed my concerns about the status of their office and website. Since their website would only allow access via an "unsecured web browser"!!!

    The message I received from them was:


    "Good morning Chris. Thank you for reaching out to us and trying to swing by. At this time the company has gone back to its root and working to produce parts sold through specific dealers. We've changed locations as well. We did receive your order from Turn 5 aka American Muscle this morning as well. ​

    Estimated shipping on this is about 3 weeks or so. Thank you again for the business and looking forward to the pictures of it installed on your ride

    ."​

    I responded with:

    Considering the 3 weeks, does that mean you're making a new one or can I come in and simply pick one up? I'm choosing your company because of the good reputation and quality parts you've made, but I've also have heard of misaligned carbon weave and air bubbles in the finish. I do hope we can avoid that?​

    Their response...:


    "Hello Chris. These are made to order. We hand build each one of these as the orders come in. The quality which made us famous is why these take so long. You will receive quality."​


    4 weeks later (meaning this morning) I woke up to find Icon Composites replied to me via Instagram stating "Good morning Chris. I will check in with production and follow up." Within the same hour, American Muscle was on the phone with me to inform me the product was discontinued!!!:angry:

    I can not begin to express how :curse: pissed I am. I've been looking at getting this spoiler ever since I purchased my car over 2 years ago and was hoping to have this installed before the 4th of July... The complete lack of customer service provided by Icon Composites is insulting and extremely disappointing... I feel like I've been lied to this whole time...

    On a side note, if any of you managed to reach the end of this message...:crazy: Suggestions on finding a exposed carbon fiber gt350r spoiler (not the style versions... they are smaller), would be appreciated...:crying:
     
  2. IPOGT

    IPOGT Well-Known Member

    First Name:
    Alan
    Vehicle(s):
    2016 Mustang FP/GT 1979 Pontiac Firebird Formula 400
    Joined:
    Feb 11, 2016
    Location:
    Southern Long Island Section Of Florida
    Posts:
    750
    Likes Received:
    283
    0   0   0
    Don't worry. I'm sure you will have your spoiler soon. Ice cream for everyone!
     
    Cdshivers likes this.
  3. OP
    OP
    Cdshivers

    Cdshivers Active Member

    Vehicle(s):
    2017 Mustang GT 5.0 Premium Performance Pkg
    Joined:
    Aug 8, 2017
    Location:
    Orange County California
    Posts:
    35
    Likes Received:
    3
    Garage Profiles:
    1
    0   0   0
    Yeah, In 4-6 weeks from SpeedKore. Who I should’ve gone with in the first place :crazy:
     
  4. NoReins

    NoReins Well-Known Member

    Vehicle(s):
    Lightning Blue Mustang
    Joined:
    Jan 3, 2016
    Location:
    Pennsylvania
    Posts:
    352
    Likes Received:
    88
    0   0   0
    I thought i heard that Icon Composites went out of business
     
    Cdshivers likes this.
  5. OP
    OP
    Cdshivers

    Cdshivers Active Member

    Vehicle(s):
    2017 Mustang GT 5.0 Premium Performance Pkg
    Joined:
    Aug 8, 2017
    Location:
    Orange County California
    Posts:
    35
    Likes Received:
    3
    Garage Profiles:
    1
    0   0   0
    It’s possible they’re about to. Honestly they should close their doors considering how awfully they handled my order.

    I mean I even asked them directly if they had closed their doors and they told me some crap about going back to their root(s)... what a crock...

    What’s even more of a concern is how many products they have available on reputable companies like AmericanMuscle... Their bad business practices could potentially hurt a good company.

    AmericanMuscle even told me they hadn’t heard from IconComposites for 3 months!!!
     
  6. NoReins

    NoReins Well-Known Member

    Vehicle(s):
    Lightning Blue Mustang
    Joined:
    Jan 3, 2016
    Location:
    Pennsylvania
    Posts:
    352
    Likes Received:
    88
    0   0   0
    Unfortunately, there is alot of lack of communication between a supplier and seller. Sometimes, a supplier will change the design of a product (or close up shop) without telling their sellers. Then when customers don't get the product they thought they were getting, then it is easy for the customer to blast a seller because it was "falsely advertised."

    Same thing goes with Fitment information, some suppliers don't tell the seller the correct fitment of their products. I dont know how many times, i seen some people advertise parts for the 2018-2019 V6 Mustangs, when there is no such thing.
     
  7. OP
    OP
    Cdshivers

    Cdshivers Active Member

    Vehicle(s):
    2017 Mustang GT 5.0 Premium Performance Pkg
    Joined:
    Aug 8, 2017
    Location:
    Orange County California
    Posts:
    35
    Likes Received:
    3
    Garage Profiles:
    1
    0   0   0
    Although I agree with your fitment comment. I personally can’t agree with “falsely advertised”, considering the fact I received notice directly from the manufacturer (not supplier) that my product would be hand made to order and they expect to have it delivered in 3 or so weeks...
     
  8. Semp1

    Semp1 Well-Known Member

    Vehicle(s):
    2018 Mustang GT PP1 Magneride
    Joined:
    Apr 26, 2019
    Location:
    NYC
    Posts:
    224
    Likes Received:
    49
    0   0   0
    9
    wity the money icon composites costs. It makes more sense to buy from Anderson Composites. Which I did. I almost bought the CF track pack style spoiler from icon but then bought it from Anderson and couldn’t be happier. Anderson also has slightly more unique lines and has the gurney flap attachment which made it very unique. I’ve read a lot of bad things about icons QC. Hope yours was fine.
     
    Cdshivers likes this.
  9. OP
    OP
    Cdshivers

    Cdshivers Active Member

    Vehicle(s):
    2017 Mustang GT 5.0 Premium Performance Pkg
    Joined:
    Aug 8, 2017
    Location:
    Orange County California
    Posts:
    35
    Likes Received:
    3
    Garage Profiles:
    1
    0   0   0
    I agree Anderson Composites is a better company. They at least still are running good business practices. I will eventually buy their CF hear extractor hood and GT350 style fenders.

    It’s just at the time of my purchase Anderson didn’t have the part I wanted. I actually did speak to them first, which is a far cry better than the disconnected phone number to icon, let alone their unprofessional way of communicating via FB messenger which is no longer connected either.

    I’m sure your spoiler turned out great!
     
  10. Semp1

    Semp1 Well-Known Member

    Vehicle(s):
    2018 Mustang GT PP1 Magneride
    Joined:
    Apr 26, 2019
    Location:
    NYC
    Posts:
    224
    Likes Received:
    49
    0   0   0
    Yes. Car looks great. Spoiler CF weave ud flawless.
     
    Cdshivers likes this.
  11. OP
    OP
    Cdshivers

    Cdshivers Active Member

    Vehicle(s):
    2017 Mustang GT 5.0 Premium Performance Pkg
    Joined:
    Aug 8, 2017
    Location:
    Orange County California
    Posts:
    35
    Likes Received:
    3
    Garage Profiles:
    1
    0   0   0
    Care to share a pic? :camera::please:
     
Loading...

Share This Page