Problems with 2019 "Gold Certified" Bullitt -- help requested

[Jstang23]

Please tell us all about this "Gold" certification, and who backs it.

I've never heard of it, and AKAIK, it's not a real thing.

Its a ford thing.

https://www.ford.com/used/about-certified/gold-certification/

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[Qcman17]

Its a ford thing.

https://www.ford.com/used/about-certified/gold-certification/

Good find. It looks like they only did the 169 point inspection......

 

[KingKona]

Its a ford thing.

https://www.ford.com/used/about-certified/gold-certification/

Interesting, I did not know that. Thanks.

Anyways, then the OP needs to just contact Ford and get it taken care of. That is, if he got anything in writing about the warranty.

 

[Qcman17]

Interesting, I did not know that. Thanks.

Anyways, then the OP needs to just contact Ford and get it taken care of. That is, if he got anything in writing about the warranty.

I don't think the warranty will pay to fix modded headlights that will need to be the dealer IMHO.

 

[KingKona]

I don't think the warranty will pay to fix modded headlights that will ne to be the dealer IMHO.

It's a Ford certification, done through the dealer. If the dealer is being a cockbag, Ford can set them straight and get things moving.

That should have been checked and corrected before the sale.

 

[Qcman17]

It's a Ford certification, done through the dealer. If the dealer is being a cockbag, Ford can set them straight and get things moving.

That should have been checked and corrected before the sale.

Agreed as long as the dealer doesn't say the OP did that after he bought the car.

 

[Jstang23]

Also, was the gold certification really performed... Obviously if the OP can't get the paperwork for it then to the dealership and anyone else concerned it was never done. So, then it comes to the question of wether the OP should get a lawyer involved... In my experience, this never rally works out entirely and at the end of the day you spend more money that just replacing it yourself.

Biggest thing is to get proof the Gold Cert was actually performed.

 

[lok-red]

Ford's CPO has 2 levels of certification Gold and Blue. Gold has higher level of certification and covers bumper to bumper except wearables like brakes, clutch, tires etc for a full year and 10,000 miles. Blue has the same coverage as Gold but only for 4000 miles / 3 months.

Headlights should definitely be covered under Gold certification. Also you don't require the paperwork if the certification is already done. Just go to any dealer service center and they can look up the vin and confirm the certification.

I bought an 18 GT PP AE Magnaride with Ford Blue certified last year. Was able to get the front magnaride struts (observed slight seepage), front hood (observed alluminium bubbling on the edge) replaced under the blue warranty with no issues.

 

[Jstang23]

Not sure what this means exactly, but it says does NOT include housings or bulbs.

Also did not find any mention of headlights being covered... Here is the brochure.

https://www.ford.com/cmslibs/conten...LU01003_FMCK2629000_GoldCertified_Bro_R06.pdf

 

[CrazyHippie]

You may want to consider upgrading the lights. These are $800 per pair and are exceptional:

https://www.formlights.com/2018-2023-ford-mustang-led-headlights-pair.html

Way less expensive than OEM and/ or a lawyer, too. Maybe they'd be willing to split the cost with you to avoid trouble.

I'd also make a trip to see them and not leave til I had the Gold warranty paperwork.

All the best!

 

[mavisky]

My guess is that you're SOL either way because they've been modified and you're going to have to either fix/repair them yourself or hire a lawyer. Up to you to determine which one is cheaper.

 

[luc]

"Gold certified" should be an immediate red flag. It means literally nothing and is meant to make gullible people think they actually looked at the car.

Lol, you are 100% right…he should have got the “Platinum Certified”

 

[bullittt]

I don't have a copy of the Gold Certification paperwork yet but I do have this that was on the Carfax that I had to sign off on. They promised me the Gold paperwork by 10am today.

 

[Jstang23]

I don't have a copy of the Gold Certification paperwork yet but I do have this that was on the Carfax that I had to sign off on. They promised me the Gold paperwork by 10am today.

Then I would demand that the dealership fix the light. It seems like the vehicle could not have received the Gold Certification unless the vehicle was completely stock. Since the vehicle has aftermarket headlights then the dealership should be liable for returning the car to stock.

You signed a paperwork saying sold "as is" but as is included the Gold Cert and since it obviously did not me that requirement I believe you are entitled to some compensation.

 

[jd_cobra]

Maybe contact Ford customer and let them know what happened if you can’t get the original dealer to help.

I worked at a dealer here in Houston where customers from other dealers would come to get help because the original dealer wanted to give them a hard time.

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