Ghostrealm
Well-Known Member
- Thread starter
- #1
Hi Friends,
Yesterday I took my car to a dealership for an oil change. This place got rid of their oil change "quick lube" bay and said they would allow me to drive onto a 4 point lift hoist. However when I drove up on it I was aligned perfectly to drive on but this one particular hoist the mechanic was giving me the thumbs up to drive on as being ok. However it had a jack in the middle like a "T" meant for heavier vehicles.
It was the heavy duty hoist. I didn't even notice the jack and as instructed by the mechanic's instructions I proceeded to drive onto this lift. As I drove up the lift midway I heard a slight scrape sound coming from under the car and I knew something was wrong, so I immediate reversed off the ramp.The mechanic didn't hear the scrape and was still waving me to drive forward but I knew something was wrong and instantly backed off. The mechanic then allowed me to drive on the the hoist next to it that did not have a floating jack in the middle which should of been the lift I should of been instructed to use in the first place. The car drove up smoothly on it with no issues.
When I asked the mechanic why he didn't direct me to that one in the first place, the mechanic then said to me he thought it looked like my car could clear the first hoist with the jack and that it should of cleared but he didn't realize the underside of my car is lower than the front bumper, which he was concerned about more as it appeared in his eyes to look ok. He even said he lowered the floating jack to the lowest level to make clearance of my front bumper. However as evident the underside did not clear the jack on the lowest level when I drove over it.
When I inspected the underside of the car on the other hoist after the oil change, I noticed there is just a small scrape which is small in nature, under the body rail next to he catalytic converter under the car. This is only evident on the right passenger side. It looks like some of the primer was scraped off with about an inch of metal exposing which I now need to primer. Thank goodness its just the underside of the car. My question is who is at fault for this error? I trusted in good faith he was directing me to drive up onto a clear ramp and he directed me to to drive on a ramp that had this jack lift right in the middle which ultimately caused this scrape. This is why I hate going to get oil changes and get service done to the car as there is always an issue. I'm paranoid enough of these types of things. Imagine it wasn't me who drove up the hoist and it was someone else or the mechanic. They would of kept on going and not cared or heard heard the scrape.
Can't someone get service done to a car without damage or tool marks damaging the car? This dealership was being nice by allowing me to drive up the ramp myself as I told them I was concerned and even still look what happens. However due to negligence of instruction by the mechanic I was told to drive up a ramp that was not meant to be driven on. This is why I always ask you guys for advice on the best dealerships etc. I just find every time it gets serviced there is always an issue. Any advice guys?
Thanks
Yesterday I took my car to a dealership for an oil change. This place got rid of their oil change "quick lube" bay and said they would allow me to drive onto a 4 point lift hoist. However when I drove up on it I was aligned perfectly to drive on but this one particular hoist the mechanic was giving me the thumbs up to drive on as being ok. However it had a jack in the middle like a "T" meant for heavier vehicles.
It was the heavy duty hoist. I didn't even notice the jack and as instructed by the mechanic's instructions I proceeded to drive onto this lift. As I drove up the lift midway I heard a slight scrape sound coming from under the car and I knew something was wrong, so I immediate reversed off the ramp.The mechanic didn't hear the scrape and was still waving me to drive forward but I knew something was wrong and instantly backed off. The mechanic then allowed me to drive on the the hoist next to it that did not have a floating jack in the middle which should of been the lift I should of been instructed to use in the first place. The car drove up smoothly on it with no issues.
When I asked the mechanic why he didn't direct me to that one in the first place, the mechanic then said to me he thought it looked like my car could clear the first hoist with the jack and that it should of cleared but he didn't realize the underside of my car is lower than the front bumper, which he was concerned about more as it appeared in his eyes to look ok. He even said he lowered the floating jack to the lowest level to make clearance of my front bumper. However as evident the underside did not clear the jack on the lowest level when I drove over it.
When I inspected the underside of the car on the other hoist after the oil change, I noticed there is just a small scrape which is small in nature, under the body rail next to he catalytic converter under the car. This is only evident on the right passenger side. It looks like some of the primer was scraped off with about an inch of metal exposing which I now need to primer. Thank goodness its just the underside of the car. My question is who is at fault for this error? I trusted in good faith he was directing me to drive up onto a clear ramp and he directed me to to drive on a ramp that had this jack lift right in the middle which ultimately caused this scrape. This is why I hate going to get oil changes and get service done to the car as there is always an issue. I'm paranoid enough of these types of things. Imagine it wasn't me who drove up the hoist and it was someone else or the mechanic. They would of kept on going and not cared or heard heard the scrape.
Can't someone get service done to a car without damage or tool marks damaging the car? This dealership was being nice by allowing me to drive up the ramp myself as I told them I was concerned and even still look what happens. However due to negligence of instruction by the mechanic I was told to drive up a ramp that was not meant to be driven on. This is why I always ask you guys for advice on the best dealerships etc. I just find every time it gets serviced there is always an issue. Any advice guys?
Thanks
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