Vibration between 50 & 70 mph

[MikeD1]

There was a sticker on my original drive shaft that said 'discard if dropped'.

The parts guy mentioned that ! He said since they get shipped UPS there is no way of telling how they are handled & if they got dropped or banged hard in transit. Apparently my 1st replacement was delivered by Ace Ventura himself :doh:

I've had audio equipment arrive that looked like it had been dragged behind the truck for the trip from the depot & my house.

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[GT Pony]

There was a sticker on my original drive shaft that said 'discard if dropped'.

Crazy stuff ... guess Ford needs to ensure those babies are packaged so they can take the shipping abuse. I hope they are not shipped bare with no packaging. :doh:

 

[ultimate warrior]

Hello! Just stopping back by.

FordService I never look forward to roads where my speed is between 55-65mph on my 3k mile 2016. As soon as I come into that speed range I get the vibration/rumble/hum.

I want to take my car in for service, but I do not have the patience to go through what others users have gone through. Need that TSB or recall asap, but would be great to hear from the team assigned to the issue what the current status is on resolving the QC issue in driveshaft manufacturing.

 

[347CobraII]

Go back read and no reason to be sooooo impatient. It will never be recall and TSB won't come out because you want one. Or assume driveshaft is at fault when it doesn't cure it in most cases. People have had it replaced more than 3 times same issue. Why is it everyone thinks it is because it's 2 piece? This goes all the way back to 05.

Even my 2011 GT had vibration which under warranty replacement driveshaft did nothing and 1 piece driveshaft did nothing for vibration even replacing drive flange did nothing. Bearings in the rear was part of vibration but was still there. My fix was solid crush sleeve and setting preload to max finally it was gone. No tightening pinion nut with stock crush sleeve seem to loose up after while. But pinion nut was marked so I knew wasn't backing off. It would be nice if my Dealer group would let me use vibration analyzer but they won't. I will be at that store in May for training class

 

[DrDing.Muscle]

So my wife's car is finally fixed. Our dealer had her car for almost 8 months and they finally were able to fix it. We were patient but I am sorry 8 months seems absolutely ridiculous to me for a company like Ford to take that long to find a fix. On top of that when we dropped the vehicle off it had 815 miles on it and now it has over 1600. Of course the dealership is saying that the paperwork got filled out wrong and it had 1400 miles on it but I know it didn't. We took the car in 2 days after we bought it for the first time and then got it back and had it for another 2 weeks before we finally dropped it off for good. We didn't want to drive the car because of the vibration so I know we didn't drive it that many miles. It only had 800 on it because the day after we bought it we took it on a cruise on a nice Sunday afternoon and that is where we really felt the vibration a lot was after being in the car for an extended period. We probably put almost 300 miles on it in that single day. 8 months is ridiculous and Ford had better offer up some kind of compensation for the hassle or we will be continuing to work a buyback under the lemon law.

 

[Jim05]

This, the lack of truly trying solve this, and the denials that anything is wrong are the reasons I've continued my LemonLaw pursuit. Ford puts all of its real effort into doing nothing, and those among us who insist "just be patient" exacerbate the situation.


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[FordService]

Deysha, you have two PM's from me related to this issue, as requested. Sorry for the delay and thanks for looking out for us.

Great, Lo Pony! I’ll get back to you as soon as possible.

Hello! Just stopping back by.

FordService I never look forward to roads where my speed is between 55-65mph on my 3k mile 2016. As soon as I come into that speed range I get the vibration/rumble/hum.

I want to take my car in for service, but I do not have the patience to go through what others users have gone through. Need that TSB or recall asap, but would be great to hear from the team assigned to the issue what the current status is on resolving the QC issue in driveshaft manufacturing.

I understand, ultimate warrior. However, everything has a process and it starts with bringing your vehicle to your Ford Dealer and getting it diagnosed. I’m happy to escalate if for you as well.

Deysha

 

[Cobra Jet]

Hello! Just stopping back by.

FordService I never look forward to roads where my speed is between 55-65mph on my 3k mile 2016. As soon as I come into that speed range I get the vibration/rumble/hum.

I want to take my car in for service, but I do not have the patience to go through what others users have gone through. Need that TSB or recall asap, but would be great to hear from the team assigned to the issue what the current status is on resolving the QC issue in driveshaft manufacturing.

While your sentiment is shared by many of us who had to go through the "process", unfortunately it is a must do, period.

Even if a TSB were released today - it does not mean that since a TSB exists you can just go to a FSC and they'll bump you as priority and fix the car on the spot - won't happen at all. You would still need to make an appointment, and even after dropping your car off for that appointment the FSC Techs and Service Manager must follow the protocols and diagnosis laid out by Ford (and the same holds true for directives in an actual TSB).

There is no drop in the hat quick fix for this issue. FSC's do not readily stock driveshafts, they have to be ordered directly from Ford. Even parts replacement on warranty jobs MUST BE APPROVED before the Tech or Service Manager can order or replace the parts. Remember, nothing is "free", it's costing Ford money to perform all of the diagnosis and parts replacements.

I will say that my tone on here may have been aggressive and rightfully so with a brand new car... BUT I never once got irate or indignant with anyone I dealt with in person of over the phone. I relayed my frustrations sure - BUT by being "professional" about it, got me further and my case elevated to the highest points possible.

Ford, like many other car manufacturers will not allow any Loaners IF your vehicle is NOT being kept for more than 24-48 hours. If they need to keep the vehicle 24hrs+ - then surely request a loaner from your Regional CSR.

Deysha is great - she takes our needed information and then directs our concerns to the proper CSR responsible for assigned regions across the USA and International. Once you are put in contact with your CSR, be respectful and let them work with you!!

So, as I said before - if you're not willing to take the car into your local FSC to start the process, you're really just wasting time complaining in this thread and not accomplishing anything.

 

[Cobra Jet]

So my wife's car is finally fixed. Our dealer had her car for almost 8 months and they finally were able to fix it. We were patient but I am sorry 8 months seems absolutely ridiculous to me for a company like Ford to take that long to find a fix. On top of that when we dropped the vehicle off it had 815 miles on it and now it has over 1600. Of course the dealership is saying that the paperwork got filled out wrong and it had 1400 miles on it but I know it didn't. We took the car in 2 days after we bought it for the first time and then got it back and had it for another 2 weeks before we finally dropped it off for good. We didn't want to drive the car because of the vibration so I know we didn't drive it that many miles. It only had 800 on it because the day after we bought it we took it on a cruise on a nice Sunday afternoon and that is where we really felt the vibration a lot was after being in the car for an extended period. We probably put almost 300 miles on it in that single day. 8 months is ridiculous and Ford had better offer up some kind of compensation for the hassle or we will be continuing to work a buyback under the lemon law.

If you don't mind me asking -

What did your FSC do to finally resolve the issue for your vehicle? Care to share work order snapshots or just type up the resolution here?

Thanks - it would benefit others.

 

[jdoug]

Wow, compared to many of you my experience was relatively painless-- took the car in and complained of the vibration, they checked it out and deemed it a bad driveshaft, ordered the part, and had it put on a few days later. I feel for you guys that have had to leave your car at the dealership for days or weeks on end.

 

[Jim05]

I believe some of us have (by some stroke of luck) more complex issues stemming from both parts suppliers and manufacturing processes. Unfortunately, our vehicles are the reason for lemon laws. Sometimes the manufacturer just doesn't get it right, and cannot make it right. In my case, I just wish Ford would step up and take real responsibility and replace it or repurchase it instead of sending me through all the hoops. I've lost a great deal of respect for the company, seeing what's happened since Mulally left.


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[ultimate warrior]

While your sentiment is shared by many of us who had to go through the "process", unfortunately it is a must do, period.

Even if a TSB were released today - it does not mean that since a TSB exists you can just go to a FSC and they'll bump you as priority and fix the car on the spot - won't happen at all. You would still need to make an appointment, and even after dropping your car off for that appointment the FSC Techs and Service Manager must follow the protocols and diagnosis laid out by Ford (and the same holds true for directives in an actual TSB).

There is no drop in the hat quick fix for this issue. FSC's do not readily stock driveshafts, they have to be ordered directly from Ford. Even parts replacement on warranty jobs MUST BE APPROVED before the Tech or Service Manager can order or replace the parts. Remember, nothing is "free", it's costing Ford money to perform all of the diagnosis and parts replacements.

I will say that my tone on here may have been aggressive and rightfully so with a brand new car... BUT I never once got irate or indignant with anyone I dealt with in person of over the phone. I relayed my frustrations sure - BUT by being "professional" about it, got me further and my case elevated to the highest points possible.

Ford, like many other car manufacturers will not allow any Loaners IF your vehicle is NOT being kept for more than 24-48 hours. If they need to keep the vehicle 24hrs+ - then surely request a loaner from your Regional CSR.

Deysha is great - she takes our needed information and then directs our concerns to the proper CSR responsible for assigned regions across the USA and International. Once you are put in contact with your CSR, be respectful and let them work with you!!

So, as I said before - if you're not willing to take the car into your local FSC to start the process, you're really just wasting time complaining in this thread and not accomplishing anything.

its a brand new car.

there is a QC issue in part manufacturing.

Ford can solve this by determining the cause of the problem, retooling manufacturing, and sending out a TSB. Then a person can drop their car off, be quickly diagnosed for that TSB, parts ordered, and come back for the part swap.

The reason you're seeing so many people coming back over and over is because there are QC issues in part manufacturing. That is what needs to be solved first.

Can I live with my problem for a while, yes I can. Should I have to - no. Will I recommend Ford products to other people - no, I will not. Will I buy a Ford product again - no.

There is zero, zero excuse for poor quality control in manufacturing parts. Driveshafts are nothing new, they are not new technology. I've owned 30-40 cars in my time, and only one had a worn out drive shaft (it also had 150k miles and sat for years). Even then you could grab any used drive shaft from another car and swap it in with almost no worries as driveshaft vibration issues were not common.

Fast forward 20 years and somehow driveshafts are hard to produce as a reliable product. It is absolutely unacceptable. Im not complaining about a hybrid control computer, or a multi cell battery - its a drive shaft. When it takes some members 2-4 drive shaft swaps to get a good one, that is Ford saying "we absolutely do not give a fuck about you".

This is not hard to understand. It needs to be quickly fixed, not just setting up forum members with elevated appointments. I've read 60 pages of reasons that I dont want to be an earlybird to the 'Service Department Driveshaft Silly Show'.

Fix it.

 

[Lo Pony]

It's more about manufacturing tolerances than damage/quality. With a solid axle car (i.e. pre-2015's), you would have never noticed the problem since the axle is isolated from the frame. Thus, IRS vehicles are way more susceptible to this type of problem. It does address the issue of why the Mustang is a 40K car and not an 80K ca (some would say). Personally, I think that's a lame excuse, but then again, I'd bet you'd never find an IRS BMW with this issue. Aside from that, you still get accidents (like the guy on here who had the wobbly rear driveshaft - that's just nuts!)

Probably explains why it took so long for IRS to find its way into the Mustang in the first place.

As for the IRS in Chevys and other RWD platforms, I am guessing they are preemptive enough to include ways to mask/dampen the vibes from the factory, or their tolerances and parts-matching pipelines are way better than Ford's.

It's also about the fact that it is a difficult problem to solve and requires understanding of how to apply an actual "troubleshooting" process by trial and elimination.

It DOES harken back to the days when the 99-03 Cobras with IRS were being produced - they had the same problem, and a TSB was issued in 2000 or so. There were some good engineers at Ford that knew how to deal with it back then. I guess they're gone now.

Since mine is more of a coast/decel vibe, I wonder if they'll try to blame it on pinion angle or the ring and pinion?

 

[347CobraII]

its a brand new car.

there is a QC issue in part manufacturing.

Ford can solve this by determining the cause of the problem, retooling manufacturing, and sending out a TSB. Then a person can drop their car off, be quickly diagnosed for that TSB, parts ordered, and come back for the part swap.

The reason you're seeing so many people coming back over and over is because there are QC issues in part manufacturing. That is what needs to be solved first.

Can I live with my problem for a while, yes I can. Should I have to - no. Will I recommend Ford products to other people - no, I will not. Will I buy a Ford product again - no.

There is zero, zero excuse for poor quality control in manufacturing parts. Driveshafts are nothing new, they are not new technology. I've owned 30-40 cars in my time, and only one had a worn out drive shaft (it also had 150k miles and sat for years). Even then you could grab any used drive shaft from another car and swap it in with almost no worries as driveshaft vibration issues were not common.

Fast forward 20 years and somehow driveshafts are hard to produce as a reliable product. It is absolutely unacceptable. Im not complaining about a hybrid control computer, or a multi cell battery - its a drive shaft. When it takes some members 2-4 drive shaft swaps to get a good one, that is Ford saying "we absolutely do not give a fuck about you".

This is not hard to understand. It needs to be quickly fixed, not just setting up forum members with elevated appointments. I've read 60 pages of reasons that I dont want to be an earlybird to the 'Service Department Driveshaft Silly Show'.

Fix it.

You don't understand nor ever will understand it's process. You think it's simple 10 min job when it's not.

I thinking no matter what car brand you have you will complain. Haven't yet made perfect car and never will be one made. You're not prefect either get off your high horse. Too bad there wasn't quality control on people LOL

 

[shahram72]

Everyone is right here. It shouldn't be this way, I agree. I work at UPS. I wonder WHY we still ship heavy furniture when we have NO WAY to handle it correctly. Half the time it gets mangled into a worthless mess. One man cannot handle a 140lb package gingerly. But somewhere in management they figured out it's cheaper to do it this way. I hate bean counters. Don't ask me how I feel about Orion intelligent routing. It's anything but.

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