Vibration between 50 & 70 mph

[DrDing.Muscle]

Yeah, I agree man totally. Ford is really dropping the ball on this one. I love Ford and I love my Mustang but the whole situation with my wifes Mustang has really soured me on Ford. I know she really wants another Mustang but she will not be buying another Ford when we finally get this all resolved and get the buyback processed. We have been paying for a new Mustang with the 201A package since July and my wife has been in a rental the entire time. Their customer service reps are terrible. They do not return phone calls or emails. They are dragging their feet on this whole situation and other than getting a lawyer there is nothing we can do. It is complete bullshit to be getting this kind of treatment. In the past 16 months I have purchased three brand new Ford vehicles from Ford that have totaled $115,000 dollars but that is not enough to get any service from Ford on anything it seems. That is complete garbage.

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[speedfrk]

How many?
What percent? That's what the bean counters care about, unfortunately.
I would be pissed also if my brand new car did this.

Look at the poll at the top... probably 30-40%. When my car was at the dealer for this, the SM went out and drove all the Mustangs- I think 8 of them and 2 others had the vibration problem. That's 25% just from a small sample. The sad thing is that they don't go back and fix these cars before they sell them. They make people bring them back after the fact. Some people don't really notice it, some people just live with it. But it's a crappy way to do business and it's why people who are used to higher end brand service won't buy another Ford.

 

[347CobraII]

Look at the poll at the top... probably 30-40%. When my car was at the dealer for this, the SM went out and drove all the Mustangs- I think 8 of them and 2 others had the vibration problem. That's 25% just from a small sample. The sad thing is that they don't go back and fix these cars before they sell them. They make people bring them back after the fact. Some people don't really notice it, some people just live with it. But it's a crappy way to do business and it's why people who are used to higher end brand service won't buy another Ford.

Now take percentage of how many Mustangs sold compare it too poll. Be something like .1 %. We have no idea how many are actually effected by this just guessing

 

[Mustangster]

The bigger question should be - how many owners are affected but are not Internet savvy or are not members of any forum to voice their concerns?

I mean this thread alone speaks volumes for the concern, more so the documented concerns by owners who have already been to a local Ford Service Department.

I think most, if not all, new Mustangs have the vibration issue. But most owners either don't feel the vibration at all (are less sensitive to such imperfections) or are aware of it, but don't think it's an issue worth reporting. So we obviously seem to be a minority from Ford's perspective.

 

[FordService]

This should be a sticky so that it remains at the top of the forum until Ford rectifies the issue and issues a TSB.

I myself just purchased a brand new 16 EcoBoost Premium and have an appointment this coming Tuesday at a local Ford Dealer for the same issue. I only have 900 miles on my vehicle!

It's a definitive driveline vibration that occurs as soon as the vehicle approaches 55mph and gets worse as getting to 60mph+, to the point the vibes are felt through out the vehicle (not in steering).

It's not tired related.

It's not brake related.

It's not steering related.

The issue is definitively related to the driveshaft and/or rear components.

I mean as soon as my vehicle approaches 60mph the vibe is ridiculous and can be felt through the seats with a definitive resonating "hum" as the vibe gets worse.

I've read through this entire thread and it's really ignorant that with as many vehicles being affected Ford has not addressed this issue with any known TSB's - more so that MANY of the owners in this thread alone have gone to a Ford Service Department AND each such instance has been logged in Ford's systems!!

Have there been any OASIS updates regarding this problem - anyone know?

I also reached out to "Rachel" on here who is listed as being a Ford Service M6G member and sent her an IM today to reference this thread. ...

Thank you for reaching out to me, Cobra Jet! I’ll get back to you as soon as possible.

Deysha

 

[v0ltage]

My car spent about 28 days in the shop and had the driveshaft and rear differential replaced. The dealership called me Friday to tell me that the car was complete and drove 'like a dream.' I picked it up and immediately upon hitting highway speeds noticed that the vibration, far from being gone, was actually worse. I have a Ford customer service rep assigned to my case but so far he's done nothing but act as an intermediary between myself and the dealership (as far as I can tell, anyway).

I'm really regretting my decision to buy one of these cars. It's a great machine but I'm not sure it's worth the hassle now. The dealership has possessed the car as long as I have at this point and I've been offered nothing but "I'm sorry."

 

[speedfrk]

My car spent about 28 days in the shop and had the driveshaft and rear differential replaced. The dealership called me Friday to tell me that the car was complete and drove 'like a dream.' I picked it up and immediately upon hitting highway speeds noticed that the vibration, far from being gone, was actually worse. I have a Ford customer service rep assigned to my case but so far he's done nothing but act as an intermediary between myself and the dealership (as far as I can tell, anyway).

I'm really regretting my decision to buy one of these cars. It's a great machine but I'm not sure it's worth the hassle now. The dealership has possessed the car as long as I have at this point and I've been offered nothing but "I'm sorry."

They won't get this fixed without a Ford engineer and some magic pixie dust. The pixie dust is pretty hard to get so I'd insist on an engineer. Or, just lemon law it if you've had enough.

 

[tolzer]

Third attempt

So again I dropped off my car for another round , they said since I didn't let them keep the car longer than a few days they couldn't isolate the issue. I've had my drive-shaft replaced , wheels checked and rechecked , rear end removed and checked. Other than a more pronounced vibration I have a few more rattles. This time I dropped it off and said keep it until its fixed or just keep it.

 

[DrDing.Muscle]

Did they replace the flange from driveshaft to rear end?

 

[tolzer]

That's what they are doing or testing now, I do feel they are genuinely trying to solve the issue just hate them experimenting on my car. I was hoping by waiting to go in Ford would of had a fix for this and the other issues but remembering their motto "cheaper to deal with litigation than replace a $.50 part in production"

 

[FordService]

So again I dropped off my car for another round , they said since I didn't let them keep the car longer than a few days they couldn't isolate the issue. I've had my drive-shaft replaced , wheels checked and rechecked , rear end removed and checked. Other than a more pronounced vibration I have a few more rattles. This time I dropped it off and said keep it until its fixed or just keep it.

Let’s get this escalated for you, tolzer. Since I already have your VIN and full name, please PM me with your dealer, mileage, and best daytime number.

Deysha

 

[Cobra Jet]

Thank you for reaching out to me, Cobra Jet! I’ll get back to you as soon as possible.

Deysha

Hi Deysha,

I appreciate your feedback on this open forum.

Anyhow - here's where I am at...

I took my Mustang into Service yesterday, explained the above situation to the Service Writer (who is and was extremely nice). He documented my exact concern on the Work Order - which was stated as such (word for word):

"Customer states, vibration present when driving above 55-60 mph, felt in entire vehicle."

I also explained that the vibe is very bad and is present upon the car reaching 60mph and beyond. I also stated that if the driver lets off the gas pedal, the vibe is still there but as the vehicle coasts below 60-55, the vibe is practically non-existent. This IS an indication of a rear and /or driveshaft problem because when the vehicle is under a LOAD (i.e.: accelerating and getting the car up to 55, 60, etc) - the driveshaft, rear etc are experiencing load conditions. When it's not under a load - or below 55mph, the NVH subsides.

My car - as well as others on here have a definitive driveline ISSUE and Ford needs to step up and not only acknowledge it - but research and issue a TSB so that all Dealer Service Centers know what to look for and HOW TO RESOLVE on the first go around, period.


Here's the corrective action performed on my car (01/12/16):
Cause: Wheel Balance

I was told the front wheels were out of balance (which I am not going to deny, because maybe it could be possible they really were)... BUT

After getting back on the highway last night to head home after work - once the car approached 55-60mph - the vibe was still present at the same noted speeds.

I'm calling the Dealer again this morning (01/13) and asking them to please check the DRIVELINE (flanges, driveshaft, rear axles etc).

If Ford has the "proper terminology" to relay to the Ford Service Center personnel Service - then tell us owners exactly what we should be relaying back to them so their Service Employees are zeroing in on the issue - instead of trying to fix things by trial and error since no TSB currently exists. I mean the model year is now into its 2nd year - there's folks in here who have been complaining since 2015!!


Now I must say this:
In no way is the Dealership Service Center at fault for not correcting the issue on the first attempt - I understand they must check things and correct as they diagnose. In no way am I lashing out at you either and I understand you are Internal. I am asking you on this level for ALL of us in this thread to PLEASE elevate the concern within Ford's Engineering Dept.! It would benefit us (the vehicle owners) AND the individual Ford Service Centers.

Thanks.

 

[icarumba]

Well said!!

 

[FordService]

Hi Deysha,

I appreciate your feedback on this open forum. Sorry for referencing the User ID you are under as "Rachel", as that was the first name I came across when searching an older thread.

Anyhow - here's where I am at...

I understand, Cobra Jet. Since I'm not a tech or an engineer, I won't have a "fix" for you. However, you should continue to work with your dealer. Also, I'm happy to get this escalated for you. Please PM me back with your VIN, dealer, mileage, full name, and best daytime number.

Deysha

 

[Toothless]

It looks like the coarse of action is to balance wheels first, then examine for any other visual causes. Then contact for Tech help line, and ask for NVH vibration analysis and datalog. And from what I've found by calling 5 dealers is no one has or even knows about the service tool needed for the NVH analysis. So you are stuck waiting for a month or longer for a tool they don't know how to use. Lord knows how long it will take them to get valuable data to Ford Help line considering they don't know how to use the tool. It looks like most of the time over 50% have success by clocking or changing the driveshaft. I've been waiting inpatiently for almost a month for them just to get a tool. I don't even drive the car, because it sucks to drive. Man I miss my 2015 GT that was smooth.

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