AgentAlex
Well-Known Member
- Thread starter
- #1
Let me start off by saying that maybe I had a one off experience; maybe most people have had great experiences with their RTR purchases. Mine definitely was not.
I ordered the RTR chin spoiler for my 2021 Mustang as I liked the look and it had, supposedly, great reviews (I am now under the assumption that RTR picks only the 5 star reviews to be displayed). After installing, the fitment of the chin spoiler left a lot to be desired. Maybe I had too high of expectations for an aftermarket part but for what this piece of plastic cost and the supposed great reviews, I expected better.
Dealing with RTR's customer service was by far the worst part of this experience. Getting ahold of them is tough. They took days to weeks to respond to emails. They did eventually agree to send me a replacement chin spoiler. It's been over a month since that rely and a replacement (not even an email) has arrived.
Hopefully most people have had better experiences with RTR but this was mine. Yours may vary.
I ordered the RTR chin spoiler for my 2021 Mustang as I liked the look and it had, supposedly, great reviews (I am now under the assumption that RTR picks only the 5 star reviews to be displayed). After installing, the fitment of the chin spoiler left a lot to be desired. Maybe I had too high of expectations for an aftermarket part but for what this piece of plastic cost and the supposed great reviews, I expected better.
Dealing with RTR's customer service was by far the worst part of this experience. Getting ahold of them is tough. They took days to weeks to respond to emails. They did eventually agree to send me a replacement chin spoiler. It's been over a month since that rely and a replacement (not even an email) has arrived.
Hopefully most people have had better experiences with RTR but this was mine. Yours may vary.
Sponsored
Last edited: