Rotor damage - Beechmont Ford states this is normal?

[paulm1]

Looks to me brakes were not broken in properly before some very high speed hard braking. Not saying it was you but i think thats why those rotors have hot spots.

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[Tucker80]

Your pics - the cam somehow got focused on the rim instead of the background (brake rotor). No biggie though, even from the images - that is NOT normal, not after there is accrued miles on the car.

The common surface rusting should have totally disappeared within the first 100 yards of driving - and even if it was heavy accumulation, at the minimum in less than 1 mile of use.

That is definitely not normal and appears that either the pads or the brake line pressure isn't up to spec. If mine pressure isn't correct, it is not allowing the calipers to fully seat or grab the rotated evenly. The other issue could be warped rotors due to manufacturing defect.

You have options:
- Go to another local Dealer and exclaim your issue and point out to them this isn't just from the drive from your house to their shop (which again, the surface should have been cleaned by then anyway under normal operation).

If they can't or refuse to help, then:
- If you received a survey via email from the Dealership to give them positive feedback and "thumbs up" to chalk up on their Social Media BS "likes" about your experience, fill EVERYTHING out negatively and the lowest scores possible... This WILL get back to Ford Corp and the Dealership will have to not only answer to Ford Corp, but they will have to reach back out to you to try to fix the issue and make you happy. It does work, I know that for a fact for when I was having problems with my prior 2016 S550...

- Call the Ford 800# and ask for a Regional Rep to open up a Case #. I have a thread on here that has all the Ford 800# info, BUT I recommend going into your Owner's Manual and getting the most current 800# in the event it has changed. By doing this you're vehicle moves up the chain to a priority level and it's bringing the concern forefront to Ford and the Dealership. The Service Center MUST follow up with the Regional Rep and provide status updates to ensure they are fixing the problem properly and making you satisfied. Once you are satisfied the Case gets closed out.

I completely agree. The normal rust is gone in a matter of feet. This doesn't go away or fade at all. I almost always receive the survey requests, but after this service it's surprisingly not been sent to me. I think the best path forward might be to file the case.

Thanks for taking the time to post and provide your thoughts! Its definitely appreciated.

 

[Tucker80]

Looks to me brakes were not broken in properly before some very high speed hard braking. Not saying it was you but i think thats why those rotors have hot spots.

I'm assuming that the tech or lot guy that picked it up did the damage. They had to pick it up from a different dealership.

 

[Tucker80]

Aaron,
I'm assuming those are the rear rotors?
I've owned a 2020 and now I have a 2023 and both my rear rotors had vertical and horizontal lines from the brake pads. As for rust, the rust always disappeared after a 10 to 20 minute drive. I went to multiple dealers and they said the rotors were normal and there were no brake issues.
If a tech takes it for a ride and visually inspects them and determines it is strictly cosmetic, FORD will not change them.
Do you feel any pulsation or shudder in the steering wheel or brake pedal when you apply the brakes? If you do, then bring it to another dealership and have them test drive it. You may have to leave it there for day so they can drive it on the first start-up of the day.

It's actually both front and rear rotors. All 4 look the equally bad.

 

[KingKona]

That damage looks very odd.

Can you take some better pics?

 

[Tucker80]

That damage looks very odd.

Can you take some better pics?

It's hard to get it to focus, but here's a few more.

 

[jlchoutex]

Hard braking during break in period. The owner's manual clearly states this should not be done.

 

[TrackMeisterWannabe]

It's hard to get it to focus, but here's a few more.

Looks like somebody rode your pony hard and put it away wet for the sixty miles that were put on it before you got it. They owe you new rotors at the minimum in my book.

 

[KingKona]

It's hard to get it to focus, but here's a few more.

That looks like deep corrosion. Like pockets of deep rust.

What does it feel like to run your finger over the surface of the rotor?

 

[Howitzer]

I can't say I've ever seen rotors look like that. I was going to say possibly hotspots on the front rotors based on the original pics...but looking at your closeups, nah...I don't think that's what it is. The rotors don't even look smoothed - are there divots where the rusty spots are? Looks like the pad isn't making smooth contact with the rotor - applying even pressure, or something going on there.

And I have no idea about that rear if that's after you drove it and used the brakes. Pad just not making proper contact?

Hotspots will still be smooth and look like smeared dark spots - that ain't it.

 

[Tucker80]

That looks like deep corrosion. Like pockets of deep rust.

What does it feel like to run your finger over the surface of the rotor?

It feels smooth with your finger tip, but you can feel it slightly with your finger nail. It might be just the tiniest of bits below the main surface which would explain why it's not dissipating during normal use.

 

[Tucker80]

I can't say I've ever seen rotors look like that. I was going to say possibly hotspots on the front rotors based on the original pics...but looking at your closeups, nah...I don't think that's what it is. The rotors don't even look smoothed - are there divots where the rusty spots are? Looks like the pad isn't making smooth contact with the rotor - applying even pressure, or something going on there.

And I have no idea about that rear if that's after you drove it and used the brakes. Pad just not making proper contact?

Hotspots will still be smooth and look like smeared dark spots - that ain't it.

That's exactly what I'm thinking. It's either not a smooth surface or the rotor is warped. All images were taken after driving so as sad as it is that's actually the best they look.

I'm just shocked that Beechmont Ford looked me in face and said this perfectly normal and well within spec according to Ford. Well Ford corporate seems to disagree and has scheduled an inspection at a different dealership for next week.

 

[Tucker80]

Hard braking during break in period. The owner's manual clearly states this should not be done.

I'm assuming the tech that picked it up had one hell of an experience. It was picked up about 30 miles north and of course in a snow storm so God only knows what he/she did.

 

[KingKona]

I'm assuming the tech that picked it up had one hell of an experience. It was picked up about 30 miles north and of course in a snow storm so God only knows what he/she did.

I do think that will eventually clear off.

Did you say it's not braking properly?

 

[K4fxd]

I'd want to look at the pads.
It looks like the break in finish marks are not being worn away evenly and it also looks like corrosion pockets. Disclaimer, pictures don't always tell everything.

The tech probably measured the rotor and it was in spec so out the door it goes.

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