ortiz tune on beefcake

[WildHorse]

Another thing.. all you Alex Fanatics.. make sure you PM beefcake yer real names and addresses saying you'll never buy from him based on what ALEX FLORES said. Don't be hypocrites now. None of you's will. Bet me.

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[wingnutt]

 

[Dans18GT]

You'll be happy with an Ortiz tune.
I have an e85 tune from them and it's awesome.

 

[Apex Wheels]

I had a JPT tune on my 5.0 shortly after Matt H joined the JPT team. It was fantastic and I had zero complaints. Better driveability with the same power compared to another very large/popular tuning company.

 

[WildHorse]

LUND is like the annoyingly loud blonde drunk chick at a party.

 

[K4fxd]

LUND is like the annoyingly loud blonde drunk chick at a party.

Do they call her Skippy....

 

[GregO]

LUND is like the annoyingly loud blonde drunk chick at a party.

You still using Diablosport ?

 

[Angrey]

When you step back and look at it objectively, it's the natural progression of the "business."

All the major tuners started off as the local custom guy. They tune their own cars and a few others. Before you know it, more and more people are wanting custom tunes. They expand, franchise/remote with other shops that can remote install their sauce. They send files and street tune vehicles from thousands of miles away. Soon they start to get to where the phone won't stop ringing. What do they do? They stop taking phone calls. The only way you can communicate now is through an email/ticket system. They begin to "cut and paste" and why not? What works on one 2015 with an intake and long tubes should work the same on the exact same setup 4 states away. No need to reinvent the wheel when you've already invested the R/D and seat/dyno and street tuning time into perfecting that file.

By the end, what you end up with is a company that won't talk to you, treats you like a number/ticket, dictates to customers what they can and can't run on their car (and what they PREFER and makes THEIR LIVES EASIER and what they refuse to try to custom tune or even attempt). They ask you the SAME questions OVER and OVER and OVER, because the tuner that looks at your ticket is too lazy to actually read your file and it's just easier to ask you the same questions over than it is to read through all the back history (you know, actually treat you like a custom account rather than a cookie cutter deposit check). Then you grow cocky, you've seen more cars and builds than anyone else (in your mind) so you're always right, everyone else is a dumbass and has no idea what they're doing and if they're not doing it your way, they're just behind the times or a dumbass blazing trails in the wrong direction. You begin to take a default stance that every problem is a mechanical problem (could never be the tune, we're the best at this and we know what works and what doesn't work, our sauce has been tested on 100 other cars JUST LIKE YOURS). The problem is OBVIOUSLY your car, not our tune. We can't even conceive of the idea that it's physically possible for a tune to work on one car but have problems elsewhere. We looked at the logs and all the information we're experts at examining and those tea leaves tell us it's your fault. And if that's not true, like an insurance company, simply rejecting the first claim is always profitable. And why not, 99% of those rejections are valid. Oh, you're the 1% that's the exception, sucks to be you, if you complain we'll just sick our social media machine on you and all our nutswingers who had no problem will come out in droves defending us and calling you an idiot. We don't have individual customers anymore, we literally can't afford the time that takes. We just have computer files. If you're a sponsored race team or part of the cool guy club, you can call us on the phone, but if you're Johnny newbie, fuck off, send us a ticket (by the way, is this is a built motor? Oh, we've already asked you that 5 times before? So sorry, answer the fucking question AGAIN). Oh we don't run that setup, we've got relationships and backscratching to peddle. You'll run what we want or we won't tune you.

Lund is the natural progression of what happens to all tuners as they grow and grow and become too large to be custom.

For MOST people, their sauce is good. If you have a very common setup or you use one of their satellite shops, we'll coach you through all the stuff we like (that makes our job easy and keeps us getting free shit from said vendors). If you have anything REMOTELY custom or cutting edge (sorry, that's too much work for us...kick rocks, you're an idiot and we know better than everyone else.

If you want to communicate with a tuner based off your individual car, I'd suggest finding someone close to you or that hasn't grown into a shop with a fleet of tuners. If you have a cookie cutter setup, buy with confidence, but down the road, you may regret the dead end that comes with (it's your car not our tune, do it our way, no we won't tweak it to your request, we know better than you, fuck you it's your car if it blows up (which is always the case by the way, even if you do exactly as they say, no we won't mess with the rear 02's we're already a target by the shitheads at the EPA so don't ask us again).

I had a flex tune and a dedicated race tune. Flex tune ran just fine. E85 tune kept throwing limp mode randomly. Swore it was my car. Loaded the flex tune back and never had an issue again. Wanted to have them tune me and said if I'm not runing the fuel setup they want it's a no go. So I got tuned by a local guy to me who answers my phone calls, and brushes up my tune and listens to my feedback and is there for my custom needs. I ain't mad at Lund, it's probably how I'd run a business too if I had a huge burden and overhead to feed.

 

[Cordero1]

Well said. Tldr: Lund is right, we'll always be wrong, they've made so much money they don't really give a damn about the little guys like us anymore unless you are a big name drag racer.

 

[beefcake]

When you step back and look at it objectively, it's the natural progression of the "business."

All the major tuners started off as the local custom guy. They tune their own cars and a few others. Before you know it, more and more people are wanting custom tunes. They expand, franchise/remote with other shops that can remote install their sauce. They send files and street tune vehicles from thousands of miles away. Soon they start to get to where the phone won't stop ringing. What do they do? They stop taking phone calls. The only way you can communicate now is through an email/ticket system. They begin to "cut and paste" and why not? What works on one 2015 with an intake and long tubes should work the same on the exact same setup 4 states away. No need to reinvent the wheel when you've already invested the R/D and seat/dyno and street tuning time into perfecting that file.

By the end, what you end up with is a company that won't talk to you, treats you like a number/ticket, dictates to customers what they can and can't run on their car (and what they PREFER and makes THEIR LIVES EASIER and what they refuse to try to custom tune or even attempt). They ask you the SAME questions OVER and OVER and OVER, because the tuner that looks at your ticket is too lazy to actually read your file and it's just easier to ask you the same questions over than it is to read through all the back history (you know, actually treat you like a custom account rather than a cookie cutter deposit check). Then you grow cocky, you've seen more cars and builds than anyone else (in your mind) so you're always right, everyone else is a dumbass and has no idea what they're doing and if they're not doing it your way, they're just behind the times or a dumbass blazing trails in the wrong direction. You begin to take a default stance that every problem is a mechanical problem (could never be the tune, we're the best at this and we know what works and what doesn't work, our sauce has been tested on 100 other cars JUST LIKE YOURS). The problem is OBVIOUSLY your car, not our tune. We can't even conceive of the idea that it's physically possible for a tune to work on one car but have problems elsewhere. We looked at the logs and all the information we're experts at examining and those tea leaves tell us it's your fault. And if that's not true, like an insurance company, simply rejecting the first claim is always profitable. And why not, 99% of those rejections are valid. Oh, you're the 1% that's the exception, sucks to be you, if you complain we'll just sick our social media machine on you and all our nutswingers who had no problem will come out in droves defending us and calling you an idiot. We don't have individual customers anymore, we literally can't afford the time that takes. We just have computer files. If you're a sponsored race team or part of the cool guy club, you can call us on the phone, but if you're Johnny newbie, fuck off, send us a ticket (by the way, is this is a built motor? Oh, we've already asked you that 5 times before? So sorry, answer the fucking question AGAIN). Oh we don't run that setup, we've got relationships and backscratching to peddle. You'll run what we want or we won't tune you.

Lund is the natural progression of what happens to all tuners as they grow and grow and become too large to be custom.

For MOST people, their sauce is good. If you have a very common setup or you use one of their satellite shops, we'll coach you through all the stuff we like (that makes our job easy and keeps us getting free shit from said vendors). If you have anything REMOTELY custom or cutting edge (sorry, that's too much work for us...kick rocks, you're an idiot and we know better than everyone else.

If you want to communicate with a tuner based off your individual car, I'd suggest finding someone close to you or that hasn't grown into a shop with a fleet of tuners. If you have a cookie cutter setup, buy with confidence, but down the road, you may regret the dead end that comes with (it's your car not our tune, do it our way, no we won't tweak it to your request, we know better than you, fuck you it's your car if it blows up (which is always the case by the way, even if you do exactly as they say, no we won't mess with the rear 02's we're already a target by the shitheads at the EPA so don't ask us again).

I had a flex tune and a dedicated race tune. Flex tune ran just fine. E85 tune kept throwing limp mode randomly. Swore it was my car. Loaded the flex tune back and never had an issue again. Wanted to have them tune me and said if I'm not runing the fuel setup they want it's a no go. So I got tuned by a local guy to me who answers my phone calls, and brushes up my tune and listens to my feedback and is there for my custom needs. I ain't mad at Lund, it's probably how I'd run a business too if I had a huge burden and overhead to feed.

this is one of the things i struggle with as a business owner, how fast to grow. and how to take care of customers.. in the beginning it was only me, then me and a part time guy, and now there are 12 of us.

the tricky part is growing, having success, but trying not to sacrifice customer service. My reputation is everything to me. I wish i could speak to 100% of customers but thats not possible.

it's funny, that lund thought us dropping them would put us out of business, they are 1 product of nearly 1 million we have on the website,. i have over 1 million in physical on hand inventory.

some people still think i am a 1 man show, and working from a basement or something, we are getting ready to move to our new 7000 square foot building.

i saw this happen at the dealership i worked for, people forget where they came from and where they started.

it is the biggest pitfall people fall into. every birthday me and the wife, buy lunch for employees, and do something for them, i do a baseball outing once a year for everyone and their family, i do 3-4 movie theatre rentals a year for employees and their families,

just trying to keep a family environment, keep everyone happy, so they keep customers happy. my personal cell is still out there for customers to reach, i try to take a call anytime i can, it does get tough at the level we are at. it does encroach on family time sometimes, but luckily my youngest is 19 now.

i still have a passion for drag racing, and i love the hobby. i just feel like some people over there literally hate what they do. the constant complaining and whining is out of control.

Well said. Tldr: Lund is right, we'll always be wrong, they've made so much money they don't really give a damn about the little guys like us anymore unless you are a big name drag racer.

and barely then, which shouldn't be the case, our issue went completely ignored for 9 months. and i've sent them over 1.2 million dollars........ plus who knows how many bought direct because of our marketing and promotion.

it was really an eye opener, i've defended for years, but i finally said enough is enough.

we have some great companies were working with, JP and Ortiz, less $, more attention.

 

[Cordero1]

this is one of the things i struggle with as a business owner, how fast to grow. and how to take care of customers.. in the beginning it was only me, then me and a part time guy, and now there are 12 of us.

the tricky part is growing, having success, but trying not to sacrifice customer service. My reputation is everything to me. I wish i could speak to 100% of customers but thats not possible.

it's funny, that lund thought us dropping them would put us out of business, they are 1 product of nearly 1 million we have on the website,. i have over 1 million in physical on hand inventory.

some people still think i am a 1 man show, and working from a basement or something, we are getting ready to move to our new 7000 square foot building.

i saw this happen at the dealership i worked for, people forget where they came from and where they started.

it is the biggest pitfall people fall into. every birthday me and the wife, buy lunch for employees, and do something for them, i do a baseball outing once a year for everyone and their family, i do 3-4 movie theatre rentals a year for employees and their families,

just trying to keep a family environment, keep everyone happy, so they keep customers happy. my personal cell is still out there for customers to reach, i try to take a call anytime i can, it does get tough at the level we are at. it does encroach on family time sometimes, but luckily my youngest is 19 now.

i still have a passion for drag racing, and i love the hobby. i just feel like some people over there literally hate what they do. the constant complaining and whining is out of control.




and barely then, which shouldn't be the case, our issue went completely ignored for 9 months. and i've sent them over 1.2 million dollars........ plus who knows how many bought direct because of our marketing and promotion.

it was really an eye opener, i've defended for years, but i finally said enough is enough.

we have some great companies were working with, JP and Ortiz, less $, more attention.

Yeah your new tunes & their prices have me really considering voiding my warranty. I had asked Lund & one other tuner how much it would be & they both sent me a quote for almost $1k. With all the tuning I had paid for before in years past I seen those prices as outrageous. I can understand headers & other stuff going up in prices due to the higher prices on metals & such, but I would ask myself what changed in the tuning world for them to more than double their prices.

 

[beefcake]

Yeah your new tunes & their prices have me really considering voiding my warranty. I had asked Lund & one other tuner how much it would be & they both sent me a quote for almost $1k. With all the tuning I had paid for before in years past I seen those prices as outrageous. I can understand headers & other stuff going up in prices due to the higher prices on metals & such, but I would ask myself what changed in the tuning world for them to more than double their prices.

whats the setup, and do you have a device yet?

 

[Cordero1]

whats the setup, and do you have a device yet?

No device yet, was gonna wait for next year so I can go e85 & possibly get some headers & tune at once with my bonus. But still stuck on what to do with my car. Idk if I want to go the drag way or try out for a road course car. I would love to make it at all purpose fun car but according to a lot of comments on this forum its one way or the other. I live 4.5 hrs from Topeka & they have both at their race way park. I just received & have yet to install some vertical links & bmr differential insert bushing I ordered from you last month.

 

[beefcake]

No device yet, was gonna wait for next year so I can go e85 & possibly get some headers & tune at once with my bonus. But still stuck on what to do with my car. Idk if I want to go the drag way or try out for a road course car. I would love to make it at all purpose fun car but according to a lot of comments on this forum its one way or the other. I live 4.5 hrs from Topeka & they have both at their race way park. I just received & have yet to install some vertical links & bmr differential insert bushing I ordered from you last month.

we could do a 93,e85,flex setup with device for $698 for you

 

[Cordero1]

we could do a 93,e85,flex setup with device for $698 for you

Will be waiting a bit longer, need to make sure the car is not a dud before I void the warranty. Also E85 gets crappy in the winter & would rather purchase the tune & data log once the content gets better in the spring time. Thank you!

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