No_step_on_snek
Well-Known Member
- Joined
- Mar 27, 2018
- Threads
- 5
- Messages
- 46
- Reaction score
- 25
- Location
- Eastern Pennsylvania
- Vehicle(s)
- 2018 GT350
- Thread starter
- #1
I've owned my GT350 for almost two months. I took the car to one of highest rated Ford dealers in my area(Tom Masano Ford). this dealer ordered the parts no questions asked and had plenty of good reviews for the dealer and auto body. This is also a well know dealer group in the eastern PA area and my family has purchased a few cars from other dealers in this groupe without ever having a problem.
I dropped my car off tuesday the 29th for the rear bumper TSB and they didn't have the vehicle finished until this morning the 30th.
Upon looking over my car the rear bumper is now fitting worse than it was before. both sides stick out farther than the quarter panels. the right side now has a huge gap and the bumper sticks up higher than the tail light.
Now for the worst part. the right quarter panel has two dime sized dents from these fucking assholes. almost like they used a crowbar.
Now it gets even better. I get in the car and the passenger seat is covered in cinnamon sugar from a donut or some shit.
I spoke with the service manager and told him how displeased I am. I have a claim against them and there going to pay for the auto body of my choice to fix the damage.
If these dents can't be fixed with paintless dent repair im going to need to get the whole quarter panel resprayed.
Just writing this has me pissed off! If anyone has any advice I'd appreciate it.
Update 1:
I Spoke with the Body shop manager yesterday and he couldn't understand why the car never made it to his department. I have to meet with him on Tuesday to discuses how were going to fix this situation. Hopefully it will just be a paint less dent repair.
The body shop manager has a history of restoring old Shelby's and owns multiple Shelby cars. He seems very knowledgeable and was much more understand of the situation than the previous people I spoke to.
Update 2:
The body shop manager for the dealer group is the real MVP and also Shelby enthusiast as well! (Owns a 2008 GT500.) The dents were able to be fixed with paintless dent repair in about 30 minutes.
He's also ordering another TSB kit so in about two weeks we'll try and get this bumper lined up again.
I dropped my car off tuesday the 29th for the rear bumper TSB and they didn't have the vehicle finished until this morning the 30th.
Upon looking over my car the rear bumper is now fitting worse than it was before. both sides stick out farther than the quarter panels. the right side now has a huge gap and the bumper sticks up higher than the tail light.
Now for the worst part. the right quarter panel has two dime sized dents from these fucking assholes. almost like they used a crowbar.
Now it gets even better. I get in the car and the passenger seat is covered in cinnamon sugar from a donut or some shit.
I spoke with the service manager and told him how displeased I am. I have a claim against them and there going to pay for the auto body of my choice to fix the damage.
If these dents can't be fixed with paintless dent repair im going to need to get the whole quarter panel resprayed.
Just writing this has me pissed off! If anyone has any advice I'd appreciate it.
Update 1:
I Spoke with the Body shop manager yesterday and he couldn't understand why the car never made it to his department. I have to meet with him on Tuesday to discuses how were going to fix this situation. Hopefully it will just be a paint less dent repair.
The body shop manager has a history of restoring old Shelby's and owns multiple Shelby cars. He seems very knowledgeable and was much more understand of the situation than the previous people I spoke to.
Update 2:
The body shop manager for the dealer group is the real MVP and also Shelby enthusiast as well! (Owns a 2008 GT500.) The dents were able to be fixed with paintless dent repair in about 30 minutes.
He's also ordering another TSB kit so in about two weeks we'll try and get this bumper lined up again.
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