Think I Got Screwed X2

[Shifting_Gears]

Backstory -

2021, took my GT to the dealer I bought it from under warranty for a transmission noise. They kept the car for two days and WAY more mileage than it takes to identity the problem. Told me nothing is wrong. I literally wrote out instructions on how to duplicate the noise, which is at idle. Said there’s nothing wrong with the car, sent me on my way.

2023, take my car to another dealer before the CPO coverage expires because the noise is worse. Not only that, shift quality was impacted and I randomly would experience the car trying to kick the shifter back if I was shifting to 1st from a stop. Kept the car TWO WEEKS and told me nothing is wrong, nothing they can do.

At that point, I didn’t have many options.

Fast forward to a few weeks ago. I installed a new clutch, flywheel, TOB, pilot bearing. Shift qualify is way better but the noise is still present. I now notice more pronounced noise at low RPM in 2nd - 4th gear.

I am 99% certain at this point it’s a bad input shaft bearing based on the noise.

I know this is an uphill fight, but I really think it’d be fair and equitable if Ford would provide extended coverage just on the transmission at this point… I JUST hit 50k. My CPO coverage has expired, but I was not properly taken care of by two dealers, paid out of pocket to replace parts that weren’t broken (yes, this was my choice - I had the parts sitting for almost 2 years just in case), and I’m still at point A.

Anyone have any suggestions as to how to approach this with Ford customer care?

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[shogun32]

at any time did you grab the service manager by the scruff of the neck and drag his ass out there to your car, shove him in the seat and say "no, you FFFFF tell me what you hear?"

 

[Shifting_Gears]

at any time did you grab the service manager by the scruff of the neck and drag his ass out there to your car, shove him in the seat and say "no, you FFFFF tell me what you hear?"

Ha, no. However I did offer to demonstrate for both dealers and they both declined.

 

[308 Cal. Bullitt]

I dont leave the dealership till the service manager rides in the car to hear my complain. You may have to wait hours.
Does not always end the way I want, as they have an answer for everything, but you can't rely on them to hear or feel the issues that you found to be annoying, if your not driving in many cases.

I would call Ford customer service line & see if you can politely get some help on it. They do not make it easy, so patience & be extremely nice.. beyond nice. Its amazing hiw people can help you when they really want to.

Trying to force things doesn't work well.
I've done it as last resort.

vs Killing with Kindness, & showing your smiling face repeatedly, can occasionally get them to help.
Good luck!

 

[Shifting_Gears]

I dont leave the dealership till the service manager rides in the car to hear my complain. You may have to wait hours.
Does not always end the way I want, as they have an answer for everything, but you can't rely on them to hear or feel the issues that you found to be annoying, if your not driving in many cases.

I would call Ford customer service line & see if you can politely get some help on it. They do not make it easy, so patience & be extremely nice.. beyond nice. Its amazing hiw people can help you when they really want to.

Trying to force things doesn't work well.
I've done it as last resort.

vs Killing with Kindness, & showing your smiling face repeatedly, can occasionally get them to help.
Good luck!

Good advice. I’ll give it a shot at least.

 

[Nitrousfedlx]

I dont leave the dealership till the service manager rides in the car to hear my complain. You may have to wait hours.
Does not always end the way I want, as they have an answer for everything, but you can't rely on them to hear or feel the issues that you found to be annoying, if your not driving in many cases.

I would call Ford customer service line & see if you can politely get some help on it. They do not make it easy, so patience & be extremely nice.. beyond nice. Its amazing hiw people can help you when they really want to.

Trying to force things doesn't work well.
I've done it as last resort.

vs Killing with Kindness, & showing your smiling face repeatedly, can occasionally get them to help.
Good luck!

Then they say we're sorry ur factory powertrain warranty is out. Then what do u say? Thank u so much for sticking 12.5 inches in me?

 

[308 Cal. Bullitt]

Then they say we're sorry ur factory powertrain warranty is out. Then what do u say? Thank u so much for sticking 12.5 inches in me?

He has precedence of 2 prior Ford dealership service visits for the issue, while under warranty. With no resolution.
I can work with that as leverage when talking to Ford, & both previous dealerships.

Nobody can achieve anything without trying. More specifically, asking.

The real key is to not show even a sliver of sarcasm, anger, frustration towards them.
Ive tried to explain this entire concept in detail SEVERAL TIMES HERE, on more than 1 post before, but its just different people with the same crappy attitudes.

We use the techniques we preach. Because of that, we buy desired cars a ridiculously low prices new. Including our loaded Bullit, & our '22 GT500 we ordered New. Both purchased well below MSRP.

I've tried to teach people these techniques, & perhaps a few listen. Most just keep slingin the bad attitudes. That's a quick way to lose on anything you do in life.

 

[Nitrousfedlx]

He has precedence of 2 prior Ford dealership service visits for the issue, while under warranty. With no resolution.
I can work with that as leverage when talking to Ford, & both previous dealerships.

Nobody can achieve anything without trying. More specifically, asking.

The real key is to not show even a sliver of sarcasm, anger, frustration towards them.
Ive tried to explain this entire concept in detail SEVERAL TIMES HERE, on more than 1 post before, but its just different people with the same crappy attitudes.

We use the techniques we preach. Because of that, we buy desired cars a ridiculously low prices new. Including our loaded Bullit, & our '22 GT500 we ordered New. Both purchased well below MSRP.

I've tried to teach people these techniques, & perhaps a few listen. Most just keep slingin the bad attitudes. That's a quick way to lose on anything you do in life.

I've been the "super nice guy" dealing with Ford specifically on 2 occasions. Yes sir, yes ma'am, how's ur day type bullshit only to find in the outcome is the same. Not shit. Dealing with the purchasing dealership and then on to Ford "customer care". Customer care my ass. However I'm to old now to get all bent outta shape about it but smart enough to realize just pay for the part outta pocket and fix it myself.

 

[shogun32]

we buy desired cars a ridiculously low prices new. Including our loaded Bullit

to be fair, they were giving those away after the first 8 months. 42-45k ask on 53k MSRP.

What seems to really work is a hand-written or typed letter in business professional sent via certified to the VP or CEO.

 

[SheepDog]

Backstory -

2021, took my GT to the dealer I bought it from under warranty for a transmission noise. They kept the car for two days and WAY more mileage than it takes to identity the problem. Told me nothing is wrong. I literally wrote out instructions on how to duplicate the noise, which is at idle. Said there’s nothing wrong with the car, sent me on my way.

2023, take my car to another dealer before the CPO coverage expires because the noise is worse. Not only that, shift quality was impacted and I randomly would experience the car trying to kick the shifter back if I was shifting to 1st from a stop. Kept the car TWO WEEKS and told me nothing is wrong, nothing they can do.

At that point, I didn’t have many options.

Fast forward to a few weeks ago. I installed a new clutch, flywheel, TOB, pilot bearing. Shift qualify is way better but the noise is still present. I now notice more pronounced noise at low RPM in 2nd - 4th gear.

I am 99% certain at this point it’s a bad input shaft bearing based on the noise.

I know this is an uphill fight, but I really think it’d be fair and equitable if Ford would provide extended coverage just on the transmission at this point… I JUST hit 50k. My CPO coverage has expired, but I was not properly taken care of by two dealers, paid out of pocket to replace parts that weren’t broken (yes, this was my choice - I had the parts sitting for almost 2 years just in case), and I’m still at point A.

Anyone have any suggestions as to how to approach this with Ford customer care?

You may already be aware of this, but there is a class action lawsuit regarding the MT82's and cracked or broken shift forks.

https://www.classaction.org/news/20...by-mt82-transmission-defect-class-action-says

 

[308 Cal. Bullitt]

to be fair, they were giving those away after the first 8 months. 42-45k ask on 53k MSRP.

What seems to really work is a hand-written or typed letter in business professional sent via certified to the VP or CEO.

I've been the "super nice guy" dealing with Ford specifically on 2 occasions. Yes sir, yes ma'am, how's ur day type bullshit only to find in the outcome is the same. Not shit. Dealing with the purchasing dealership and then on to Ford "customer care". Customer care my ass. However I'm to old now to get all bent outta shape about it but smart enough to realize just pay for the part outta pocket and fix it myself.

Your still missing the point. No matter how old you are. Sir & Ma'am isn't fixing anything.

Politely showing your not leaving the dealership is much more efficient & effective than "hows your day".

#1) If you do not know when to stop talking. #2) While making solid eye contact, steering the conversation towards you getting that test drive you Politely asked for in a covert demanded structure, with the dealership service manager.
If not handled properly, than yeah...., your gonna sound just like the guy who wrote your post.

Geez, did nobody listen to Dale Carnegie when they were 18/20yrs old? Have none if you complainers on this thread ran a business that involved customer service?

I never said EVERYONE could accomplish ANYTHING at dealership in regsrds to getting what you need, even something as simple as to get the test drive w/the Service Manager. I also said, they have many ways to give you answers you don't want to hear, while getting that test drive.

1 thing people are terrible at, is cherry picking 1 phrase in 5 paragraphs, & making an issue of it. Read the entire posts, if you can handle the difficulty.

I said there are tactics that do not include getting upset or casting sarcasm. That will work. Im not running a workshop here for dealership communications. So just buy your parts & do the work yourself, as you clsim, & allow me to communicate with the OP, as he was looking for suggestions.

I don't think he was looking for people to berate others on there suggestive approaches to how this might get resolved. Thats really only his prerogative, as the OP.

I'm ok with you & others on this thread, taking your frustrations out us. It won't change our tactics, or force us to use your tactics, of anger & hostility.

Tell the OP your dealership sorrows. Its his thread. We were answering his questions with our answers. Your entitled to as well.
Instead, you just want to bundle all dealership employees into your little world of anger.

All of you here who are crying about losing your own dealership battles is fine.
Feeling the need to berate our suggestions, will not likely justify the poor results you all ended up with .

OP. If you don't get where you want to be, I have may have a connection at Ford. No promises, but stay in touch on this if you would like any more help.

 

[shogun32]

Have none if you complainers on this thread ran a business that involved customer service?

of course we have. We watched people scream and sue over hot coffee and the wrong garnish on their food and made millions. So yeah, "scream harder" is the phrase that pays.


and for double points, I did indeed cherry-pick one line out of 8 paragraphs.


PS. i'm just kidding around.

 

[Nitrousfedlx]

I'll be the first to apologize to u ladies on here because apparently I found some feelings.

 

[Shifting_Gears]

Then they say we're sorry ur factory powertrain warranty is out. Then what do u say? Thank u so much for sticking 12.5 inches in me?

Yeah, their first thing will be to tell me pound sand. At this point it’s worth giving it a shot. Dealer experience is in the tank. I had to call 3-4 dealers just to get an appointment due to a lack of techs. I think they just see a car with a non-critical failure, warranty work and just send it right

He has precedence of 2 prior Ford dealership service visits for the issue, while under warranty. With no resolution.
I can work with that as leverage when talking to Ford, & both previous dealerships.

Nobody can achieve anything without trying. More specifically, asking.

The real key is to not show even a sliver of sarcasm, anger, frustration towards them.
Ive tried to explain this entire concept in detail SEVERAL TIMES HERE, on more than 1 post before, but its just different people with the same crappy attitudes.

We use the techniques we preach. Because of that, we buy desired cars a ridiculously low prices new. Including our loaded Bullit, & our '22 GT500 we ordered New. Both purchased well below MSRP.

I've tried to teach people these techniques, & perhaps a few listen. Most just keep slingin the bad attitudes. That's a quick way to lose on anything you do in life.

I work in management, so I tend to approach situations the way I’d prefer to deal with customers. Which, is not them starting out guns blazing. Takes a lot of patience.

You may already be aware of this, but there is a class action lawsuit regarding the MT82's and cracked or broken shift forks.

https://www.classaction.org/news/20...by-mt82-transmission-defect-class-action-says

Nice, thanks. Clueless how to join, but that’s worth looking into.

Your still missing the point. No matter how old you are. Sir & Ma'am isn't fixing anything.

Politely showing your not leaving the dealership is much more efficient & effective than "hows your day".

#1) If you do not know when to stop talking. #2) While making solid eye contact, steering the conversation towards you getting that test drive you Politely asked for in a covert demanded structure, with the dealership service manager.
If not handled properly, than yeah...., your gonna sound just like the guy who wrote your post.

Geez, did nobody listen to Dale Carnegie when they were 18/20yrs old? Have none if you complainers on this thread ran a business that involved customer service?

I never said EVERYONE could accomplish ANYTHING at dealership in regsrds to getting what you need, even something as simple as to get the test drive w/the Service Manager. I also said, they have many ways to give you answers you don't want to hear, while getting that test drive.

1 thing people are terrible at, is cherry picking 1 phrase in 5 paragraphs, & making an issue of it. Read the entire posts, if you can handle the difficulty.

I said there are tactics that do not include getting upset or casting sarcasm. That will work. Im not running a workshop here for dealership communications. So just buy your parts & do the work yourself, as you clsim, & allow me to communicate with the OP, as he was looking for suggestions.

I don't think he was looking for people to berate others on there suggestive approaches to how this might get resolved. Thats really only his prerogative, as the OP.

I'm ok with you & others on this thread, taking your frustrations out us. It won't change our tactics, or force us to use your tactics, of anger & hostility.

Tell the OP your dealership sorrows. Its his thread. We were answering his questions with our answers. Your entitled to as well.
Instead, you just want to bundle all dealership employees into your little world of anger.

All of you here who are crying about losing your own dealership battles is fine.
Feeling the need to berate our suggestions, will not likely justify the poor results you all ended up with .

OP. If you don't get where you want to be, I have may have a connection at Ford. No promises, but stay in touch on this if you would like any more help.

Appreciate that. I can definitely say I walked away versus challenging it. My claim got moved from one service manager to another and the guy didn’t really care. I was over not having the car for two weeks and didn’t feel like the dealer (either one) cared to help at all.

 

[Nitrousfedlx]

Yeah, their first thing will be to tell me pound sand. At this point it’s worth giving it a shot. Dealer experience is in the tank. I had to call 3-4 dealers just to get an appointment due to a lack of techs. I think they just see a car with a non-critical failure, warranty work and just send it right



I work in management, so I tend to approach situations the way I’d prefer to deal with customers. Which, is not them starting out guns blazing. Takes a lot of patience.



Nice, thanks. Clueless how to join, but that’s worth looking into.



Appreciate that. I can definitely say I walked away versus challenging it. My claim got moved from one service manager to another and the guy didn’t really care. I was over not having the car for two weeks and didn’t feel like the dealer (either one) cared to help at all.

That's just their m.o. man. Once the sale is done, they could care less. I don't care what "hook ups" anybody has with a dealership. Talk is cheap. In ur case I would think u have a leg to stand on so to speak because u have valid documentation showing the customer bringing in the car more than once but stating the issue still existed before the warranty ran out. I hope it gets rectified for u.

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