Should I be worried - interior windscreen condensation (again!)?

[Splash]

not sure we'd fit in the visitors car park

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[slowhand99]

*sigh*

"Good afternoon,

I hope you are well.

Please be advised that your previous case manager has now left the business and I will be handling your complaint going further.

I understand that we are currently awaiting a wiring assembly for your vehicle, at present I do not have any further information. However I have been advised that I will receive an update on Wednesday of this week (20th February). I will look to contact you on this date with a further update."

That's several times they have updated me now with "there is no update".

FFS

Inappropriate use of the word further. Like the advert.

 

[Tim_]

*sigh*

"Good afternoon,

I hope you are well.

Please be advised that your previous case manager has now left the business and I will be handling your complaint going further.

I understand that we are currently awaiting a wiring assembly for your vehicle, at present I do not have any further information. However I have been advised that I will receive an update on Wednesday of this week (20th February). I will look to contact you on this date with a further update."

That's several times they have updated me now with "there is no update".

FFS

Who’s left? I probably know them!

 

[Kristian87]

Just as my rage was reaching it's peak, I got a promising email update yesterday;

"I understand that it has been an extremely long time awaiting the part for your vehicle, however I have been advised that the part is currently in transit and we have contacted our supply chain to find out when it will be arriving in Germany. Once I have a further update, I will let you know.

I understand that the warranty issue is the priority, however I will review your complaint as a whole. I am sorry that the new car experience was not how it should have been."

A tactical reply will be sent to this to make sure they don't drop the ball. Obviously I know nothing on the Ford parts supply chain, but one would hope this part could hit the UK next week - if the delivery was treated with some urgency.

Stay tuned.

 

[Splash]

Good luck, I remember a similar email about my rear 3/4 panel. I also remember my stroppy phone call about "you sell a car in the UK market and don't hold a sufficient supply of parts, do you think that's acceptable?".

 

[Kristian87]

Well I feel like celebrating! Just got this from Ford;

"I am pleased to advise that stock has now arrived at our German depot and the estimated time of arrival to the dealership is 2-3 working days."

Still a bit of a pi55 take that it took as long as it did, but glad to see the dealership will have all they need by the end of the week! I know they are a busy place so not expecting to see them start working on it too soon, but we'll see

 

[SteveS]

Well I feel like celebrating! Just got this from Ford;

"I am pleased to advise that stock has now arrived at our German depot and the estimated time of arrival to the dealership is 2-3 working days."

Still a bit of a pi55 take that it took as long as it did, but glad to see the dealership will have all they need by the end of the week! I know they are a busy place so not expecting to see them start working on it too soon, but we'll see

It sure beats April. They can get stuff if they really want to...

 

[Kristian87]

Little update here. Dealership did indeed get the part last Thursday. Warranty work will kick off again Monday 11th.

Whilst I'm waiting, in typical English fashion, I followed up on my complaint. The lady managing my case was quite sympathetic to my whole situation, apparently her partner owns a Focus RS so she appreciated where I was coming from.

We discussed my complaint points for a good 15 minutes, which she will take away & come back with some sort of good will offer early next week. When asked what I'd like, naturally I pointed out the power packs from the Ford accessories website we'll see what happens with that.

I stressed the point of financial loss - bear in mind here I could be looking at close to 6 months off the road in total since the start of last year, and as predicted she pretty much stated that they can't help with that. Similar story to last year, where I had to approach Ford Finance separately, which I guess I will do again. More work for me

 

[Splash]

@Kristian87 I fully appreciate that our situations are totally different but as a benchmark.... I got £200 in credit to spend at the ford website. They offered me £100 to start and I rejected that and a week later they offered £200. The lack of parts delayed my repairs by about 6 or so weeks. I was off the road for about 10½ weeks in total.

 

[Manders Mustang]

Little update here. Dealership did indeed get the part last Thursday. Warranty work will kick off again Monday 11th.

Whilst I'm waiting, in typical English fashion, I followed up on my complaint. The lady managing my case was quite sympathetic to my whole situation, apparently her partner owns a Focus RS so she appreciated where I was coming from.

We discussed my complaint points for a good 15 minutes, which she will take away & come back with some sort of good will offer early next week. When asked what I'd like, naturally I pointed out the power packs from the Ford accessories website we'll see what happens with that.

I stressed the point of financial loss - bear in mind here I could be looking at close to 6 months off the road in total since the start of last year, and as predicted she pretty much stated that they can't help with that. Similar story to last year, where I had to approach Ford Finance separately, which I guess I will do again. More work for me

Her partner probably had one of the recalled ecoboom rs's

 

[slowhand99]

Little update here. Dealership did indeed get the part last Thursday. Warranty work will kick off again Monday 11th.

Whilst I'm waiting, in typical English fashion, I followed up on my complaint. The lady managing my case was quite sympathetic to my whole situation, apparently her partner owns a Focus RS so she appreciated where I was coming from.

We discussed my complaint points for a good 15 minutes, which she will take away & come back with some sort of good will offer early next week. When asked what I'd like, naturally I pointed out the power packs from the Ford accessories website we'll see what happens with that.

I stressed the point of financial loss - bear in mind here I could be looking at close to 6 months off the road in total since the start of last year, and as predicted she pretty much stated that they can't help with that. Similar story to last year, where I had to approach Ford Finance separately, which I guess I will do again. More work for me

If they don't come up with something spectacular I'd quantify the loss, give them one chance to pay it, then go online and fill in the forms for the not so small claims court. My warranty runs out in two weeks and I'll be doing exactly that if any of the known major faults manifests itself in the near future especially the oil cooler. Ford can't keep hiding; I might not win but I'll make a mess. In other news my car is in for 3rd annual service and MoT on Thursday so I'm glad your soggy lump won't be dampening the workshop . Last time I talked to their guys 30 to 50% of available workshop time was being spent on warranty work; mostly Focus RS head gaskets. No wonder Ford won't front up. Good luck. Hope it's back before the sun comes out again.

 

[Kristian87]

@Kristian87 I fully appreciate that our situations are totally different but as a benchmark.... I got £200 in credit to spend at the ford website. They offered me £100 to start and I rejected that and a week later they offered £200. The lack of parts delayed my repairs by about 6 or so weeks. I was off the road for about 10½ weeks in total.

Thanks mate, its all helpful. Going by my experience last year I shouldn’t be expecting much, but arguably my situation this time is much much worse as it’s a repeat. Certainly set the bar higher this time

 

[Kristian87]

If they don't come up with something spectacular I'd quantify the loss, give them one chance to pay it, then go online and fill in the forms for the not so small claims court. My warranty runs out in two weeks and I'll be doing exactly that if any of the known major faults manifests itself in the near future especially the oil cooler. Ford can't keep hiding; I might not win but I'll make a mess. In other news my car is in for 3rd annual service and MoT on Thursday so I'm glad your soggy lump won't be dampening the workshop . Last time I talked to their guys 30 to 50% of available workshop time was being spent on warranty work; mostly Focus RS head gaskets. No wonder Ford won't front up. Good luck. Hope it's back before the sun comes out again.

50% huh? If they spent more time working and less time drawing penises on bonnets, maybe that number would drop!

Tell the team I said hi. Also tell them they’re frickin useless!

 

[slowhand99]

50% huh? If they spent more time working and less time drawing penises on bonnets, maybe that number would drop!

Tell the team I said hi. Also tell them they’re frickin useless!

I'm talking about Hungerford. Never going to Guildford again.

 

[Kristian87]

I'm talking about Hungerford. Never going to Guildford again.

Ohhhhh i see. Misunderstood your comment...i may see you there! I’ve been invited in to see mine completely stripped, if that’s Thursday i’ll try to swing by the same day.

And make sure they don’t give yours too much attention

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