Should I be worried - interior windscreen condensation (again!)?

[Kristian87]

This part must exist somewhere. Might be worth seeing if you can get the part number and trying to source it yourself (obviously not with the intention of paying for it yourself).

They were good enough to give me the part # and did suggest my chasing may speed things along. I’ll certainly explore all options and make it clear that they’ve gotta sort this quickly or pay dearly in my compensations claims.

Good thought about the usa @hinch i’ll certainly give that a look

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[Count Drunkula]

Gosh, this is really bad. I was fed up with my leaking issue and it took a mere 6 weeks for them to find and fix it. You must be properly cheesed off by now.
Having gone through "Ford-Hassle-Lite", I really feel your pain on this one. Your agg an annoyance factor goes all the way up to 11!

 

[Kristian87]

Gosh, this is really bad. I was fed up with my leaking issue and it took a mere 6 weeks for them to find and fix it. You must be properly cheesed off by now.
Having gone through "Ford-Hassle-Lite", I really feel your pain on this one. Your agg an annoyance factor goes all the way up to 11!

Tell me about it, had a rough evening last night - it's all I could think about. Just picked up a vm from them, so they may have an update. Stay tuned!

 

[Kristian87]

Dealership doing their best to keep me calm...guy in the service dept has moved my car somewhere safe, importantly so it's under cover and not fully exposed to the elements.

They've also escalated the part delivery so i'll give it a few days rest before I start shouting.

 

[Tim_]

Dealership doing their best to keep me calm...guy in the service dept has moved my car somewhere safe, importantly so it's under cover and not fully exposed to the elements.

They've also escalated the part delivery so i'll give it a few days rest before I start shouting.

They managed to order and loose my roof part, I have emailed the MD and that’s got the priority on the part and I’m talking to Ford head office now, not the CRC.

Drop me a PM if you need the address.

 

[Kristian87]

They managed to order and loose my roof part, I have emailed the MD and that’s got the priority on the part and I’m talking to Ford head office now, not the CRC.

Drop me a PM if you need the address.

Thanks mate. Assume you mean Andy Barratt? I didn't realise there was a difference between the CRC & head office - good to know! I'll definitely be on this first thing next week if the dealerships escalation attempt hasn't come up with anything...

 

[Tim_]

Thanks mate. Assume you mean Andy Barratt? I didn't realise there was a difference between the CRC & head office - good to know! I'll definitely be on this first thing next week if the dealerships escalation attempt hasn't come up with anything...

Yes.
CRC is based in Daventry, but you can get through to the head office in London.

 

[Kristian87]

Marking this moment as my patience officially running out. Despite the dealership escalating, I've waited a week for their weekly update to essentially say nothing has happened;

"The weekly update has come through from Ford, no change from the original date I’m afraid. Still week commencing the 11/04. They’ll update me again on the 13th and I’ll let you know what the update is when I get it."

A strongly worded and lengthy email of complaint will be with Andy Barratt very soon.

 

[Adam83]

Ffs noticed some water on my rear 1/4 inner trim this morning after heavy rain last night. Here we go

 

[Kristian87]

Ffs noticed some water on my rear 1/4 inner trim this morning after heavy rain last night. Here we go

Ooh not good! If you've got water on the inside, you'll have significant condensation in that area, especially in this cold weather!

 

[Kristian87]

If anyone has any experience with rejection of goods under the consumer rights act, please drop me a PM - i'd be interested to learn of any experiences

Obviously been reading up on this topic, and stumbled across this interesting snipped regarding the first 6 months;

From: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

"The first six months
If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.

During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product.

The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.

The only exception to this rule is motor vehicles, where the retailer may make a reasonable reduction for the use you've already had of the vehicle after the first 30 days.

If you'd prefer to keep the goods in question, you can request an appropriate price reduction."

Obviously I'm not looking to hand the car back for a refund, but I interpret that as reason to seek a significant refund/compensation, especially considering the initial failed attempt last year. After all my efforts last year, I did claw back 1 month of my finance but given my current situation that doesn't come anywhere near to covering my losses.

Watch this space.

 

[Adam83]

Every sales persons nightmare is that new reject the car rule, we have had a couple of people at Work do it (not mustangs) and full refunds given.

 

[SteveS]

Every sales persons nightmare is that new reject the car rule, we have had a couple of people at Work do it (not mustangs) and full refunds given.

Does the dealership make it difficult or do they just accept it and move on?

 

[Adam83]

Does the dealership make it difficult or do they just accept it and move on?

I think they obviously try to resolve the issue first but if it can’t be sorted they have no choice really.

 

[Splash]

@Kristian87 I'm really sorry to read of your owes.

This probably the most comprehensive roundup of UK rights regarding cars. Cars are like nothing else you buy.

https://www.honestjohn.co.uk/faq/consumer-rights/

Honest John knows his onions. Get a cup of tea, it's a hell of read.

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