New Navigation map update June 29th

[partswiz]

Just posted this on your other thread...
What type of USB are you using? Have you tried a different one? My unit would not read a 3.0 Sandisk stick with 64G. But it read a 3.0 Maxell 64G stick no problem.

I used the one that Ford sent me.

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[el-guapin]

I used the one that Ford sent me.

Missed the part about using the purchased USB from Ford... the stick Could be damaged or faulty. Maybe. You could try to copy the files to another stick. Or call Ford CS and report the issue. Maybe they can send you another. Or a refund.

 

[partswiz]

I

Missed the part about using the purchased USB from Ford... the stick Could be damaged or faulty. Maybe. You could try to copy the files to another stick. Or call Ford CS and report the issue. Maybe they can send you another. Or a refund.

I tried downloading it myself with my own USB and its still the same result.

 

[el-guapin]

I tried downloading it myself with my own USB and its still the same result.

IC!... When attempting the update, do you have anything connected to the other USB port?

 

[partswiz]

Just posted this on your other thread...
What type of USB are you using? Have you tried a different one? My unit would not read a 3.0 Sandisk stick with 64G. But it read a 3.0 Maxell 64G stick no problem.

I used a 32G Sandisk, maybe i should try a different brand..

 

[el-guapin]

Also, it won’t hurt to do a master reset b4 attempting the update. Maybe the unit got hung up some process and this is affecting the update procedure.

 

[Soulja4187]

I updated my maps which now it shows NA1.19, I noticed that now there's a version for gracenote.

 

[Fasteddiec]

I don't know if anyone has posted this previously but I called Ford Sync Support today about my apparently failed map update despite using the correct license file. Sync's screen indicates it has the 1-19 map version but won't respond to navigation voice commands.

The rep checked the status of my system which means the car had "talked" with Ford's system via my home wifi.

He said the system had installed the maps but needed one more step to finish the process:

Remove any USB's
Start engine and let is run for at least 5 seconds
Turn off engine
Open driver door
Lock driver door using the door lock switch
Close driver door within 3 seconds MAXIMUM of locking the door
Wait at least 2 minutes
Then start the engine.
Navigation voice response and whatever else isn't working "should" work

Due to a recent medical procedure I won't be able to test this until at least the weekend so I don't know if this will solve the issue(s).

Not to burst your bubble, But that did not work for my car.

 

[Fasteddiec]

I used the one that Ford sent me.

How long ago did you get that USB from Ford? Ford has acknowledged that their license files were faulty a short while ago.

 

[DickR]

Not to burst your bubble, But that did not work for my car.

I'm not surprised it didn't work. Thanks for letting me know.

Have you let tech support know?

 

[dconfer]

Thought I would give it a go also. Nothing happened but I was not hopeful either.

 

[Fasteddiec]

I'm not surprised it didn't work. Thanks for letting me know.

Have you let tech support know?

Yes, I talked with them several times. Ended up taking it to the dealer, they got everything working.

 

[Arcadia]

Yes, I talked with them several times. Ended up taking it to the dealer, they got everything working.

I did the same - Dealer said APIM was zonked and they had to order a new one. I showed them your (I think) picture of what work was done and they said they tried to do it but no luck.

 

[Fasteddiec]

I did the same - Dealer said APIM was zonked and they had to order a new one. I showed them your (I think) picture of what work was done and they said they tried to do it but no luck.

I hope that fixes it! Good luck!

 

[StangTime]

But then the stupid ass dealer wins. Of course, they can do it. They're not wanting to is the issue. We have enough going on today without a dealer refusing to work on one of their cars. Sometimes it's OK to raise your voice. Only way you're going to be heard.

You would be amazed how fast they will change their tune when you go out into the showroom and start telling potential shoppers that they shouldn't buy their next car there because they will be refused service work. They wanna play hardball... you fire back.

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