New Navigation map update June 29th

[ktp1598]

Try a master reset.

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[dconfer]

Just got off a chat with support they can't do a thing for me. I asked about the file to remove the maps and was told they have no idea what I am talking about and there is no file to send. So I guess I am just screwed until I can get to another dealer.

 

[ktp1598]

I don't think the people that answer the phones at support know what it is that is sent over email. The file I got from them comes from the techs. You may not need it. After I ran that update and it wiped out navigation completely then reinstalled maps I still had no voice control until I did a master reset. The master reset may fix your problem.

 

[Cobrakit]

Long thread. Master Reset, Bezel Diagnostics... where do you find?

OBTW why does the engine need to be running? Can't you keep ACC mode for an hour if you stay in car and have battery on charger?

 

[dconfer]

That was the first thing I tried when it happened.

 

[ktp1598]

I had mine in acc with a charger and engine off.

 

[m3incorp]

I'm pretty sure the reason for the car running is to keep from killing the battery since the update takes about an hour. A charger on the battery should work fine in lieu of the engine running. I was out for a drive when I did my update.

Long thread. Master Reset, Bezel Diagnostics... where do you find?

OBTW why does the engine need to be running? Can't you keep ACC mode for an hour if you stay in car and have battery on charger?

 

[vernonator]

So what is the trick to keeping the car on for the hour or so it takes to download the files from the USB to the head unit? Short of sitting in the car and making sure to hit ok every 15 min?

 

[melwff]

So what is the trick to keeping the car on for the hour or so it takes to download the files from the USB to the head unit? Short of sitting in the car and making sure to hit ok every 15 min?

Trick? At about 20 minutes one message came up and then completion at 53 minutes. Engine temperature never exceeded 217.

 

[ktp1598]

In menu setting there's an "auto engine off" you have to uncheck.

 

[melwff]

In menu setting there's an "auto engine off" you have to uncheck.

I checked my 2017 after seeing that in the directions but didnt find that function. It ran for at least 53 minutes.

 

[Cobrakit]

I thing the question was how do you keep the car in accessory mode for an hour!

 

[DickR]

Yup, 3.0 and 3.4 users do not seem to have any issues. It’s just us poor folks with 3.3

3.0 user here. Map version shows upgraded but Navigation voice controls don't work.
I tried what tech support suggested regarding "usb out" engine running and then off, open door then lock and immediately (within 3 seconds) close door, wait at least 2 minutes and then restart. Various messages show up with update failed as the final message.

I will contact tech support next week before going through the hassle of a master reset and having to reenter user data, settings, etc.

 

[Bikeman315]

I thing the question was how do you keep the car in accessory mode for an hour!

Hookup a battery charger.

 

[Bikeman315]

3.0 user here. Map version shows upgraded but Navigation voice controls don't work.
I tried what tech support suggested regarding "usb out" engine running and then off, open door then lock and immediately (within 3 seconds) close door, wait at least 2 minutes and then restart. Various messages show up with update failed as the final message.

I will contact tech support next week before going through the hassle of a master reset and having to reenter user data, settings, etc.

Honestly tech support is not going to do anything for you. Based on prior posts the voice commands problem is an APIM issue. Needs to be reset/reprogrammed by the dealer. Maybe a master reset will work. Can't hurt. Good luck.

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