Delete thread please. Already over it

BlackandBlue

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Hello; I find some of the responses interesting in the area of priorities. Several stay focused on the value of tire stem caps and rightly so, consider them to not be a big deal. However the actual big deal, the insulting way the shop manager handled the situation, is dismissed.
As the OP stated, which I agree with, had the manager just allowed the cap may have been lost then the OP would have been willing to let it go as not a big deal. Also as the OP stated and something I also agree with, it was the treatment dished out ( the name calling and the early refusal to take responsibility) that becomes the actual problem.

I may give you things of value but will not allow you to take even a blade of grass from my yard under some conditions. I may not be able to or may choose to not do much about being disrespected, but will never let it go. I was a school teacher in KY for over 31 years and retired from there. I went to NC to teach after I retired in KY. Some of the students in a classroom in front of other students called me a mother f***er to my face. This happened several times over time before I left that school. I was very limited in how I could respond but did write them up and send them out of the room to the office. The school principal tried to tell me I was too thin skinned and wanted me to let it go. The disrespect of teachers had become wide spread in that school system. I would not and my contract was not renewed.

About the notion the OP is putting someone's livelihood at risk by making a big deal out of the small value caps. I disagree with this. The manager himself acted in a wrong way and did himself put his position at risk, not the OP. The manager made the decision to be combative and call the OP a liar. I fail to see how the OP is overreacting or being a crybaby.
I understand what you are saying but pride has no value or weight. It’s an emotion that has ruined more lives then it has helped.
Respect on the other hand is an important part of our social structure and needs to be maintained. Kids need to respect their teachers. The teacher shouldn’t take pride in the respect.

At any rate I am sure if OP showed up and talked to the guy that called him a liar he would apologize. If he didn’t respect the customer enough to apologize I would escalate it to the next level.





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Angrey

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I'm the same way. If you treat me right, big issue or small, then I'm much more accommodating.

Although I don't think I would take it as far as you have, I just wouldn't use them again and I'd share my experience with everyone else.

The world is full of idiot managers who just don't recognize the cost of a few bucks in stem caps isn't worth losing a customer (or other customers who hear the story and avoid).

Think of it this way, if an unhappy customer convinces just 1 person to avoid your business, is it worth it? I'm not saying businesses should just roll over, but going to war over some valve stem caps is just stupid (on the business' part). An individual has less to lose in the affair.
 

sk47

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So when I call them to ask if they can look around for it, the assistant manager tells me there was a note noting that one was missing and had a grey cap on. I said that's wrong I brought in all four (really should of just taken them off) The guy basically calls me a liar and that unless I have proof there's nothing I can do.
To be clear, was there was an exchange like this, "You're a liar"? Originally you said, that he "basically called me a liar", i.e., sounds more along the lines of, "The tech showed me the wheel, said this is how it came in ...", and implied you weren't correct.

The shop manager should have just sided with the customer [you], said, "Oh, I was told different from my tech <or whatever the case>, I'll look for it and we can't find it, make it right", not sure why it escalated to "cussing him out", I guess if he said, "Fuck you and your cap" ... :crackup:
Hello; Since you wish to be clear I copied the actual quote. Fair enough in that the actual word liar may not have been spoken. I do get the gist of what the manager implied. The "note" is the touch that seals his fate well enough along with the without proof nothing can be done.
We each have some level of standards and you are entitled to yours.
 
OP
BetterKermitz

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  • Thread starter
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I'm already over the issue. I appreciate America's Tire for reaching out to me, while I think things could of gone better I lost my temper on the phone which didn't help anything. Probably should of just said it's the holiday season and shrugged it off.
 

MaskedRacerX

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I'm already over the issue. I appreciate America's Tire for reaching out to me, while I think things could of gone better I lost my temper on the phone which didn't help anything. Probably should of just said it's the holiday season and shrugged it off.
Sometimes shit goes sideways, and certainly, things being the way they are doesn't help. Saw the company (didn't know Discount == America's) message you, that's awesome, maybe a lifetime discount :D
 

Arknsawchuck

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Yeah, this 100%. I honestly don't care about a cap, I care about how he acted on the phone.
Not to defend the store, but the guy you talked to on the phone was more than likely just going off what his people told him. But he should have verified what they told him when you called. Id make him buy a new set and call it good. Even if you just toss them in the trash. I had a similar issue at discount tire...got new tires on my truck, it had the plastic chrome N2 caps on it. When I got the truck back it had the chrome caps on one side and black plastic ones on the other. They were cool about it and offered to get me a new set. I told them to just toss black ones on the other side.
 

Bullitt0819

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I suspect you just caught the AT manager on a bad day (we're all a bit stressed these days).

I've bought almost exclusively--they can't do anything for the spline-drive wire wheels on my Healeys--from AT for almost 20 years. I 'inherited' a Cherokee 4-banger from an ex-GF which became my son's first car; first thing I did was put 4 new tires from AT on it, the first thing he did was go to a party at 'the wrong side of town' and got all 4 slashed. I had the car towed back to AT, figuring I was on the hook for 4 new, but they gave me 4 new for the price of 2. Just a couple weeks after I bought my '19 Bullitt one of the rears developed a slow leak; I took it to a different AT, figuring $50 for a dismount/puncture fix/remount and balance since I didn't get the tires from them, but they fixed it for free. The only 'issue' I've had was I wanted to buy a set for a guy that drives my indigent uncle around, but they wouldn't take my credit card as payment. I wrote a nasty email and got a call from the manager explaining that they couldn't do that as they'd been burned too many times (CCs over the phone). Fair enough, I decided (my uncle paid cash and I paid him back). IIRC they gave me a nice discount on the next set.

The thing about AT, which may be true for any of the big chains, is they keep a 'jacket' on you and when they see you've been a long-time customer they do what they can for you.

NFI.
 

lenFeb

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I noticed that OP asking to delete this thread. I tend to disagree. The situation OP described is a bigger issue and is not single instance. I'm sure each of us experience situation like this in service aria. It's great that Discount Tires respond to OP with the post! But, situation like this is happening more and more so than in the past. If we let this slide then nothing will happen to improve. At least post like this bring attention to DT and the management will take action. This will set an example for others. I see this thread as benefit and glad company reacted this way. Good thread overall.
 

key01

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I have purchased thousands of dollars in tires from Discount Tire and always feel their customer service is top notch. It’s why I keep going back. Sorry you had a bad experience with your valve cap.
 

jvandy50

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I have purchased thousands of dollars in tires from Discount Tire and always feel their customer service is top notch. It’s why I keep going back. Sorry you had a bad experience with your valve cap.
we Finally got one here and i know most of them on a first name basis now lol, they’re awesome. I was kind of surprised how good they were from a customer service standpoint, being such a huge company...it’s usually the opposite in my experience.

OP, glad you decided to let it be.
 

Tank

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I noticed that OP asking to delete this thread. I tend to disagree. The situation OP described is a bigger issue and is not single instance. I'm sure each of us experience situation like this in service aria. It's great that Discount Tires respond to OP with the post! But, situation like this is happening more and more so than in the past. If we let this slide then nothing will happen to improve. At least post like this bring attention to DT and the management will take action. This will set an example for others. I see this thread as benefit and glad company reacted this way. Good thread overall.
AND it’s educational.

America’s Tire = Discount Tire = something I did not know.

Is it a real brand with signage and everything or just nickname?
 

Bullitt0819

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AND it’s educational.

America’s Tire = Discount Tire = something I did not know.

Is it a real brand with signage and everything or just nickname?
I thought one bought the other a few years ago, but apparently that's not the case (same company different name in different regions):

https://en.wikipedia.org/wiki/Discount_Tire
 

Strokerswild

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I have purchased thousands of dollars in tires from Discount Tire and always feel their customer service is top notch. It’s why I keep going back. Sorry you had a bad experience with your valve cap.
Same, they are my tire go-to. They even mounted and balanced a pair of rear tires for one of my cars free of charge once, I just bought the tires and dropped off the wheels.
 

m3incorp

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I read this thread, simply because it was not deleted :)
 

lenFeb

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AND it’s educational.

America’s Tire = Discount Tire = something I did not know.

Is it a real brand with signage and everything or just nickname?
I honestly never heard of America's Tire. However, all my tires I purchased from Discount Tires on internet, and I like the service and response from this store.
 

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