If I may ask, what is an Oasis report?
It definitely was damaged in transport, like it wasn't tied down properly, and bounced around within the carrier. And that's a real possibility, as getting under this car is very difficult for those that do not know how to tow/trailer it. You must use race ramps to load onto a flatbed or trailer. And there are specific instructions in the manual telling you the special requirements when trailering this car.Little update on the situation. They are buying the car back and I am rolling the dice on another one from them. It wasn't as simple as them just refunding me all of my money which they immediately offered to do. I traded in a vehicle and I secured my own financing. The trade is already tied up and I need the tax offset. If I just let them refund me and keep my trade then I am on the hook for $6K in taxes whenever I find another GT350. The replacement vehicle is a 2019 GT350 with 2,500 miles on it. It's not avalanche gray but I can live with it. I will unfortunately have to deal with the damn holes in the front bumper from a license plate bracket. I was able to get my hands on an Oasis report and the car is for the most part clean. It's still under factory warrant for another 17 months so that gives me a little piece of mind. It's more money so I am waiting to hear back from them on the price adjustment. If they make it right, I will sing their praises. If they don't, I will be the biggest thorn in their side. I am not the type of customer to take it on the chin and go the other way so I just pray they make this situation right. I also pray this one doesn't show up damaged.
In the interim, I will be making a payment on my trade-in that they still haven't paid off, a payment on the damaged vehicle they are buying back, and a 6 month insurance renewal on the damaged vehicle that I will never drive! The cherry on the top is I am now without a vehicle.
I know many have made comments about buying a vehicle in person and I normally agree. I am a habitual vehicle purchaser having bought almost 30 cars. I previously owned a 2017 GT350. Like an idiot, I got rid of it to satisfy my wife's desire for a boat that we never use. Since then, I made her get a Yukon that would pull the boat. I got a M4 Competition and didn't enjoy it as much as the GT350. I searched for months and couldn't find one locally that didn't already have 3 or 4 previous owners.
The vehicle was DEFINATELY damaged in transit (see pics). It looks like they ran into something, possibly another car, when loading it on the trailer. The picture doesn't show it but you can slide your fingers completely through the crack underneath the top portion of the bumper. There is also a 305 on the front drivers side tire and the drivers side rear spring insulator is sticking through. I know it's hard to find people willing to work right now but who in the hell is inspecting these vehicles.
You can be sure the Vroom people have no experience in this. If possible I would hire your own car transporter with experience in trailering these cars.
I'm glad to see you're in the process of a resolution that seems to benefit both parties. Although you've mentioned some of the frustrations you've had, your willingness to continue working with them certainly seems encouraging for your overall experience. Hope the conclusion goes smoothly for you and the 2nd GT350 proves to be a better one for you!Little update on the situation. They are buying the car back and I am rolling the dice on another one from them. It wasn't as simple as them just refunding me all of my money which they immediately offered to do. I traded in a vehicle and I secured my own financing. The trade is already tied up and I need the tax offset. If I just let them refund me and keep my trade then I am on the hook for $6K in taxes whenever I find another GT350. The replacement vehicle is a 2019 GT350 with 2,500 miles on it. It's not avalanche gray but I can live with it. I will unfortunately have to deal with the damn holes in the front bumper from a license plate bracket. I was able to get my hands on an Oasis report and the car is for the most part clean. It's still under factory warrant for another 17 months so that gives me a little piece of mind. It's more money so I am waiting to hear back from them on the price adjustment. If they make it right, I will sing their praises. If they don't, I will be the biggest thorn in their side. I am not the type of customer to take it on the chin and go the other way so I just pray they make this situation right. I also pray this one doesn't show up damaged.
In the interim, I will be making a payment on my trade-in that they still haven't paid off, a payment on the damaged vehicle they are buying back, and a 6 month insurance renewal on the damaged vehicle that I will never drive! The cherry on the top is I am now without a vehicle.
I know many have made comments about buying a vehicle in person and I normally agree. I am a habitual vehicle purchaser having bought almost 30 cars. I previously owned a 2017 GT350. Like an idiot, I got rid of it to satisfy my wife's desire for a boat that we never use. Since then, I made her get a Yukon that would pull the boat. I got a M4 Competition and didn't enjoy it as much as the GT350. I searched for months and couldn't find one locally that didn't already have 3 or 4 previous owners.
The vehicle was DEFINATELY damaged in transit (see pics). It looks like they ran into something, possibly another car, when loading it on the trailer. The picture doesn't show it but you can slide your fingers completely through the crack underneath the top portion of the bumper. There is also a 305 on the front drivers side tire and the drivers side rear spring insulator is sticking through. I know it's hard to find people willing to work right now but who in the hell is inspecting these vehicles.
Any update on the 2019 deal?Little update on the situation. They are buying the car back and I am rolling the dice on another one from them. It wasn't as simple as them just refunding me all of my money which they immediately offered to do. I traded in a vehicle and I secured my own financing. The trade is already tied up and I need the tax offset. If I just let them refund me and keep my trade then I am on the hook for $6K in taxes whenever I find another GT350. The replacement vehicle is a 2019 GT350 with 2,500 miles on it. It's not avalanche gray but I can live with it. I will unfortunately have to deal with the damn holes in the front bumper from a license plate bracket. I was able to get my hands on an Oasis report and the car is for the most part clean. It's still under factory warrant for another 17 months so that gives me a little piece of mind. It's more money so I am waiting to hear back from them on the price adjustment. If they make it right, I will sing their praises. If they don't, I will be the biggest thorn in their side. I am not the type of customer to take it on the chin and go the other way so I just pray they make this situation right. I also pray this one doesn't show up damaged.
In the interim, I will be making a payment on my trade-in that they still haven't paid off, a payment on the damaged vehicle they are buying back, and a 6 month insurance renewal on the damaged vehicle that I will never drive! The cherry on the top is I am now without a vehicle.
I know many have made comments about buying a vehicle in person and I normally agree. I am a habitual vehicle purchaser having bought almost 30 cars. I previously owned a 2017 GT350. Like an idiot, I got rid of it to satisfy my wife's desire for a boat that we never use. Since then, I made her get a Yukon that would pull the boat. I got a M4 Competition and didn't enjoy it as much as the GT350. I searched for months and couldn't find one locally that didn't already have 3 or 4 previous owners.
The vehicle was DEFINATELY damaged in transit (see pics). It looks like they ran into something, possibly another car, when loading it on the trailer. The picture doesn't show it but you can slide your fingers completely through the crack underneath the top portion of the bumper. There is also a 305 on the front drivers side tire and the drivers side rear spring insulator is sticking through. I know it's hard to find people willing to work right now but who in the hell is inspecting these vehicles.
Man, it's been a shit show. I ended up having to go to the main dealership in Stafford, TX while visiting family in Houston to get someone face to face to straighten things out. I passed on the white 2019 and went with a Performance Blue 2019. It was supposed to get here today but they are now saying it was delayed and will be here Monday. They somewhat worked with me but definitely didn't make things right. I have been without a personal vehicle since December 22nd. At one point, I had 3 auto loans and no vehicle. They finally paid off the 2017 Shelby that was damaged on Monday and sent the payoff on the truck I traded in to them on December 22nd but as of today it still isn't paid off. I am just praying that Monday it actually is here and it isn't damaged. Will update once I have it.
If you still haven't found one yet, I see your are looking in Stafford, just south of me (Katy). I bought my GT350 from TexasHotRides. I bought mine sight unseen, and it was in better condition than I could have dreamed. I, like you, traded my previous car in, and had to eat the tax. But when I saw my GT350, I knew I would be following through with the purchase.