MRGTX
Well-Known Member
- Thread starter
- #1
I have been unhappy with the graphite color of the SVE SP2 wheels with my Kona Blue car so I set out to get a set of real PP2 wheels, weight be damned.
The best deal that I found was a “refurbished” set through Auto Rim Shop…I didn’t need them to be flawless and they made promises about the condition anyway so I gave them a shot. Well, the whole experience sucked from beginning to end.
First, I received one wheel promptly with no indication of where the others were.
I called their customer service number to ask what was up which had me on hold for 20 damn minutes before cutting me off. I called back a while later and spent another 20 minutes of my life on hold before my call was dropped again!
On My next attempt, I went through a vendor customer service path and actually spoke to someone! The guy couldn’t help me but sent an IM to “Dan” who was assigned to my order and I was assured a call back…no word from Dan until a 9pm email came through with three tracking numbers that included the one I already received…W T F?
Evidentially, they did not have a second rear wheel ready to go, nearly a week after my order was placed. They couldn’t even guess as to when it would be ready and they had no plans to tell me this. The wording of the email was straight up obtuse from a customer service perspective but not every customer service rep can be expected to provide customer service so…whatever. I waited through the weekend and again, late in the day, I was sent tracking numbers. This time there were four! Finally…but oh crap. One of them is just indicating that the label had been printed. The other two had “check back later” delivery dates for some reason. So I still had no idea when my order would be filled.
Then out of nowhere, UPS updates all four saying they would arrive today! Hot damn. I was relieved and psyched…right up until I opened the boxes and put them side by side. I have four different colors! Two are close but not exact…but the other two are ridiculous. One is way too dark, one is basically silver.
Avoid avoid avoid Auto Rim Shop. You are welcome.
The best deal that I found was a “refurbished” set through Auto Rim Shop…I didn’t need them to be flawless and they made promises about the condition anyway so I gave them a shot. Well, the whole experience sucked from beginning to end.
First, I received one wheel promptly with no indication of where the others were.
I called their customer service number to ask what was up which had me on hold for 20 damn minutes before cutting me off. I called back a while later and spent another 20 minutes of my life on hold before my call was dropped again!
On My next attempt, I went through a vendor customer service path and actually spoke to someone! The guy couldn’t help me but sent an IM to “Dan” who was assigned to my order and I was assured a call back…no word from Dan until a 9pm email came through with three tracking numbers that included the one I already received…W T F?
Evidentially, they did not have a second rear wheel ready to go, nearly a week after my order was placed. They couldn’t even guess as to when it would be ready and they had no plans to tell me this. The wording of the email was straight up obtuse from a customer service perspective but not every customer service rep can be expected to provide customer service so…whatever. I waited through the weekend and again, late in the day, I was sent tracking numbers. This time there were four! Finally…but oh crap. One of them is just indicating that the label had been printed. The other two had “check back later” delivery dates for some reason. So I still had no idea when my order would be filled.
Then out of nowhere, UPS updates all four saying they would arrive today! Hot damn. I was relieved and psyched…right up until I opened the boxes and put them side by side. I have four different colors! Two are close but not exact…but the other two are ridiculous. One is way too dark, one is basically silver.
Avoid avoid avoid Auto Rim Shop. You are welcome.
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