Am I being reasonable?

[#1ford]

I'm curious what makes you believe they are going first come, first served rather than simply overbooking the service past what their staff can handle. Or there was a problem with an earlier appointment that threw everything behind. Or perhaps the had a tech call out? There are a ton of reasons why your car could have been pushed back.
You can certainly be aggravated with them but my "complaint" would be more about the lack of communication than anything.

I suppose you are correct about the first serve it just seemed like that to me! I know that if I complain to ford it hurts the dealership and I don’t want to do that!

Hello; I have not done the who has the same appointment time as I do very often, but have done so a few times. There, so far, have always been a few with the exact same time as me.

I get unexpected things happen in the doctor's treatment room which cannot be anticipated. Pretty obvious the business model is to run some number thru in a day. My guess is if a non-emergency problem cannot be done in the primary care office, then that problem is sent to an expert. If some patient starts bleeding out or having a heart attack, then sure the timing gets thrown off.
But do not snow us. Show up for a 1:00 PM appointment and see 20 to 30 or more folks waiting in a cramped waiting area and somehow, we are not to think such is the plan. If such had happened only once or twice then maybe a fluke. The fluke is when you show up and the waiting area is lightly populated.

There was no other car in the right up area, and about 10 customers in the waiting area!!

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[slime_bullet]

I booked for 7am, arrived at 645, and was out the door at 10

 

[CrazyHippie]

That’s the norm now - nothing is on time and yes, a 1hr-2hr oil change is normal IF the Dealer is stacked with cars getting oil changes…. They do not devote all bays to oil changes…. Usually there’s 1 bay, maybe 2 if a large dealership - and 1 or 2 techs doing the change…

It may be the norm, but only if we accept it. Appointments are meant to reserve specific service times for a customer. If it were me, I would have walked at 1:45, after a conversation with the service manager, followed by a well-earned negative on-line review.

Keep in mind that you never have to wait to DIY and the fee is usually zero.

 

[mindo389]

My wife had an appointment for her Jeep's oil change, as part of a sales special the dealership gave her. It was a 2 hour wait, so we used the time to go eat lunch at a nearby resturant. Now, I change the oil in her Jeep and my homegrown tech does my car at his company's shop.

 

[#1ford]

It may be the norm, but only if we accept it. Appointments are meant to reserve specific service times for a customer. If it were me, I would have walked at 1:45, after a conversation with the service manager, followed by a well-earned negative on-line review.

Keep in mind that you never have to wait to DIY and the fee is usually zero.

 

[#1ford]

I have never experienced this before, I just want the dealer to do the oil change and maintenance while the car is still under warranty and Ford dealership hopefully does everything right . I have not had any problems and hopefully I never need the warranty and I believe having the dealer do the maintenance it shows up well with a car fax and I am able to keep a good record on my ford pass? At 65 years old I am getting set in my ways!

 

[NHMach1]

For me life is way too short and too much fun to worry about stuff like this. Cadillac problems or in this case Mustang problems lol. I’d go find a backroad and let her eat with that new oil you got in there! Life and Mustangs are a gift brothers, enjoy them while we can.

 

[bKennedy]

Find yourself an independent garage you can trust and give them your business. A wait that long for an oil change is crazy. I change the oil in my wife's new car myself even though the dealer provides free oil changes, it's just not worth the hassle to go through what you described plus you can't trust them to do a good job.

 

[Coyote 2121]

No quick lube, my only point is why schedule an appointment ?if they are doing first come first serve?

Life's too short for ME to spend what little time I have left waiting on others.
I'd rather climb under that sumbioch and lay on my back in the dirt and do it my damn self.

 

[pinksurfer]

Or perhaps the had a tech call out?

this and an overall lack of any sense of urgency in most of the world today.
I stopped going to dealerships decades ago unless it's warranty work.

$200 at the dealer and sitting in a waiting room for hours vs $110 for me to buy the products, 7am appt at my local brakemasters and $35 for them to do it and I get to watch. in and out in usually 30.

 

[GTP]

A public bus that gets behind will never catch back up to schedule. Each successive bus stop has more people waiting causing delay. Plus the bus cannot speed to make up for lost time.

Same for a doctor's office. Appointments that finish early don't have the following appointment start early, and the patient may not have arrived anyway. Delayed appointments spill over to the next scheduled appointment. If this happens a few times, the late afternoon appointments can be very far behind.

It is best to arrive early to avoid this. Bring a book or just go on a walk while you wait.

The only dealer we trust to touch our two Fords is 40 minutes away. And to get there by 8am when service starts means driving in traffic hour. So we always choose to wait for completion and in some cases this is almost all day.

The dealer we don't trust is 1.5 miles away.

 

[geep81]

I would say you maxed out your waiting time by arriving in the afternoon. Who knows what the techs were stuck working on before they could get to your car.

I only schedule my oil changes first thing in the AM 7 or 7:30. I usually am waiting for the tech to arrive and get ready, but then out in an hour or hour and a half.

 

[FO 2/11]

Gotta' say that all of the comments I've read really make me appreciate the Ford shop that I use. In the 26 years I have gone there for scheduled service, they've always started me on time and had me out of there within 45 to 60 minutes. If you're in the area, it's Englewood Ford in Englewood Florida.

 

[exvette]

maybe a technician called in sick. I would ask the service writer what caused the delay. You may gat a reasonable response. If you don't get a reasonable response, go elsewhere for service.

 

[qwiknotch]

This is why I do it myself. Takes less than an hr.
Or if I am feeling lazy, I take the oil and filter to the local jiffy lube and they charge $40 to do it.

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