Am I being reasonable?

[#1ford]

Yesterday I scheduled a confirm oil change appointment at 1.30 , I arrived at 1.15 at 10 minutes to 3.00 they still didn’t start the oil change!! Does this seem reasonable for a ford dealership the oil change was completed by 3.30 should I complain or what would you do?

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[Cobra Jet]

That’s the norm now - nothing is on time and yes, a 1hr-2hr oil change is normal IF the Dealer is stacked with cars getting oil changes…. They do not devote all bays to oil changes…. Usually there’s 1 bay, maybe 2 if a large dealership - and 1 or 2 techs doing the change…

 

[robvas]

No quicklube at your dealer?

 

[#1ford]

No quick lube, my only point is why schedule an appointment ?if they are doing first come first serve?

 

[ORRadtech]

I'm curious what makes you believe they are going first come, first served rather than simply overbooking the service past what their staff can handle. Or there was a problem with an earlier appointment that threw everything behind. Or perhaps the had a tech call out? There are a ton of reasons why your car could have been pushed back.
You can certainly be aggravated with them but my "complaint" would be more about the lack of communication than anything.

 

[sk47]

Hello; Next time you go to a doctors office do this. Say your appointment is for 2:00 PM. If the waiting room is full ask out loud who has an appointment at 2:00 PM. Last time I did such there were maybe 6 with the same time.
Let it go.

 

[cerbomark]

if I was a "wait " customer and they booked it accordingly I d let them know that s the last time.

 

[ORRadtech]

Hello; Next time you go to a doctors office do this. Say your appointment is for 2:00 PM. If the waiting room is full ask out loud who has an appointment at 2:00 PM. Last time I did such there were maybe 6 with the same time.
Let it go.

I worked in an outpatient department of a major hospital for many years. We never intentionally double/over booked appointments. It was a rare day indeed that we got to finish on-time. Occasionally the cause was our "fault". Staffing problems, equipment issues, that sort of thing. Far more often though there were complications to procedures or emergencies that arose. Believe me, I understand that frustration because medical people are not immune to having to wait as well. What makes the difference is communication. Most people will understand if a valid, reasonable explanation is given. It doesn't make the waiting easier but at least you're not being ignored.

 

[delz05]

Not uncommon at the dealership I work at... the "waits" start lining up at 0630 and the "bookings" begin at 0800. Easy to see why the back up occurs. I must say that the bookings jump the wait line, but very rarely do they get in at the scheduled time. 20-30 minute delay is the ususal.

 

[sk47]

We never intentionally double/over booked appointments.

Hello; I have not done the who has the same appointment time as I do very often, but have done so a few times. There, so far, have always been a few with the exact same time as me.

I get unexpected things happen in the doctor's treatment room which cannot be anticipated. Pretty obvious the business model is to run some number thru in a day. My guess is if a non-emergency problem cannot be done in the primary care office, then that problem is sent to an expert. If some patient starts bleeding out or having a heart attack, then sure the timing gets thrown off.
But do not snow us. Show up for a 1:00 PM appointment and see 20 to 30 or more folks waiting in a cramped waiting area and somehow, we are not to think such is the plan. If such had happened only once or twice then maybe a fluke. The fluke is when you show up and the waiting area is lightly populated.

 

[Justpassingas]

At least a 2 hour wait sounds about right to me and they don’t rotate the tires because I do. Also never book an appointment around 11:00 -11:30 because they break for lunch. Ask me how I know

 

[cerbomark]

if you have the ability ,an hour from start to clean up, and no spills left uncleaned, lol

 

[compprep]

This is why I always try to have appt as early as possible. Being retired helps with that!

 

[NightmareMoon]

Complaining wont do any good.

Just find somewhere else to go with better service. I’ve had some great experiences with mobile tire change businesses that come to you.

 

[Gen 6 Mach1]

Early has always worked out, midday is a wait, bring a blanket and pillow

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