Car started SMOKING, then bucking a little, now wrench light...

[Dyimon08]

Good luck. Keep us updated and don’t settle for less than you deserve. Dealerships love when you leave bad reviews on their Facebook pages about your experience…

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[tps7c]

So the plot thickens........or should I say the bullshit? I just got a text from my SA, and this is what he said:

"Krause Ford
Good afternoon. We need to start with replacing your battery and then checking the rest of the system for errors. A new battery will be about $235. Shall we proceed?

Me:
Why would the battery suddenly go bad??

+1 (678) 820-4560:
If that is the original battery, it is 3 years old. It may have ran it's course. I don't know the history on it but newer cars work by voltages now. If the vehicle doesn't see a certain voltage, components will shut down. I'm leaving for the night. Just let me know how you would like to proceed and I will follow up in the morning."

What kind of dealer has to replace your battery just to diagnose the issue??? Any advice?

 

[ice445]

So the plot thickens........or should I say the bullshit? I just got a text from my SA, and this is what he said:

"Krause Ford
Good afternoon. We need to start with replacing your battery and then checking the rest of the system for errors. A new battery will be about $235. Shall we proceed?

Me:
Why would the battery suddenly go bad??

+1 (678) 820-4560:
If that is the original battery, it is 3 years old. It may have ran it's course. I don't know the history on it but newer cars work by voltages now. If the vehicle doesn't see a certain voltage, components will shut down. I'm leaving for the night. Just let me know how you would like to proceed and I will follow up in the morning."

What kind of dealer has to replace your battery just to diagnose the issue??? Any advice?

Lol is all I have to say to that. Tell him to put a new battery in and you'll pay for it if it fixes anything (it wont)

 

[tps7c]

Lol is all I have to say to that. Tell him to put a new battery in and you'll pay for it if it fixes anything (it wont)

I think any decent dealership would put in a battery and try to then diagnose it, and not make the customer pay for it. So here's my question. Do you guys think it's possible that when the DCT self-destructed, that it somehow caused the battery to die? Could that have shorted it out somehow? Because the battery was absolutely fine before this happened. Because if that's the case, then the battery should be on Ford's dime.

 

[Inthehighdesert]

Complete bs. I’d be jumping over that sa’s head. If he’s going to tell you its bad have him show the voltage and put it in writing. Three years is about right in my experiences here in NM with original batteries in daily’s, atleast for here. But I highly doubt it just went bad. You didn’t mention any lf the tell tale signs of a battery going bad. A call to Ford customer service wouldn’t hurt either.

I think any decent dealership would put in a battery and try to then diagnose it, and not make the customer pay for it. So here's my question. Do you guys think it's possible that when the DCT self-destructed, that it somehow caused the battery to die? Could that have shorted it out somehow? Because the battery was absolutely fine before this happened. Because if that's the case, then the battery should be on Ford's dime.

 

[ice445]

I think any decent dealership would put in a battery and try to then diagnose it, and not make the customer pay for it. So here's my question. Do you guys think it's possible that when the DCT self-destructed, that it somehow caused the battery to die? Could that have shorted it out somehow? Because the battery was absolutely fine before this happened. Because if that's the case, then the battery should be on Ford's dime.

If anything caused it to die it was from sitting around waiting to be worked on in the first place. At least that's my 2 cents. I suppose I don't entirely blame them for wanting a fresh battery to diagnose with but it should be charged to you after it's a confirmed fix, not before diag.

 

[GrabberBargeCaptain]

I've had a battery die when I got a car towed before.. electronics must have kicked on or something (it was not a flat bed trailer) A simple jump brought it back.. i smell BS... but what can you do... don't replace the battery and it only delays them fixing your car.

 

[Kabayo]

Hey guys just checked the dipstick again and found the same thing. One side shows oil, the other side is more or less dry:

once you get this issue resolved, as black as your oil is, you need to change your oil.

 

[OX1]

I think any decent dealership would put in a battery and try to then diagnose it, and not make the customer pay for it. So here's my question. Do you guys think it's possible that when the DCT self-destructed, that it somehow caused the battery to die? Could that have shorted it out somehow? Because the battery was absolutely fine before this happened. Because if that's the case, then the battery should be on Ford's dime.

Seems unlikely to me (without other electronics damage). It is possible if it was even a couple years old, and sat for month, month and a half with no tender, voltage drained down some. So they charged it "well" and then load tested it? What did it load test too?

For that kind of money, I'd get an Odyssey and put it in, in their parking lot.

https://batteryplex.com/product/odyssey-battery-96r-600/

My buddy is a public works mechanic and claims this is the only batt that survives in the cop cars, with all the electronics use (sometimes without idling).

 

[sukhoi_584th]

Tell them to use a proper battery tester. You don't have to replace it to figure out if it's bad.

 

[kilobravo]

For that kind of money, I'd get an Odyssey and put it in, in their parking lot.

OX: The mental image of your suggestion had me laughing for a good while, loved it!

Good tip on Odyssey, I'd never heard of them. However, the remark from your friend at the PD speaks volumes..those fellas, with all their high draw gear, are probably THE best test cases for batteries.

I've been an Interstate kinda guy for many years but, the next time one of ours goes south, I'm gonna have a looksee at Odyssey, thanks amigo.

 

[Tomster]

I wouldn't interfere with the process. If money is tight, buy the OEM battery from their own parts department and install it yourself in the lot. The job is about 15 minutes.

So it seems your engine and transmission issue hasn't been resolved, I take it. Repairs haven't been approved?

 

[furdfan2018]

If he's worried about voltage, tell him to put the car on a tender which will supply a healthy 14v while he works on the car to diagnose the the issues.

 

[Tomster]

If anything caused it to die it was from sitting around waiting to be worked on in the first place. At least that's my 2 cents. I suppose I don't entirely blame them for wanting a fresh battery to diagnose with but it should be charged to you after it's a confirmed fix, not before diag.

This.

 

[tps7c]

MAJOR UPDATE*** Oh this is getting worse and worse. I get a text just now from Krause:

"Good morning. Your vehicle will require further diag. The vehicle has low coolant and the motor will not spin. It will not even turn manually."

I called them right away and the SA said it needs to go to the "heavy engine line" to figure out what caused the engine to seize. If the DCT went bad, could that have seized the engine up as well?? I'm still under powertrain warranty but he said it depends on what caused the failure as to if it will be covered. I reminded him that THEY just did the oil change a few weeks ago and I've never had a low oil light come on or anything like that. What a mess this is turning into.

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