"Un-sellable" pre-order from May

[Safire149]

So I pre-ordered my Mustang on May 20th. The car was built the beginning of September. After months of hounding my dealer, Ford and anyone else I could think of, Ford finally contacted my dealer December 3rd and told them my car was un-sellable and they would need to build a new one.

I am fully aware that there are quality control issues associated with a new design, I accept that. I definitely don't want to receive a messed up car. What I don't get is how Ford can sit on my car for three months just to find out they did such a crappy job putting it together that they can't sell it. Myself and my dealer contact Ford several times over the last few months and were told there were no issues with my car. Clearly Ford never actually check on "my" car. I just got the runaround for months. This just seems like bad business to me.

If it wasn't for my salesman and dealership, and the fact that this Mustang is absolutely amazing, Ford would be losing a customer forever.

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[draco24433]

Sorry to hear that. Keep your spirits up. Great things come to those who have patience.

 

[Andella]

Stock or retail order?

 

[jkstang78]

Maybe after the car got built. It got damaged in there holding areas. Crashed or trashed somehow, to me that sounds more un-sellable.

 

[GrabberBlue5.0]

With as many vehicles as they make in the 2 shifts, nothing moves quickly once it falls outside of the standard manufacturing pipeline. Repairs generally take some time to complete (if there were any) and they may (MIGHT, I don't know for sure) have had some sheet metal issues that they didn't initially catch and took them a while to find while they were in the process of repairing your car.

I don't think they drug their feet at flat rock, I think it probably just took a while to find

 

[robb]

Wow, that's crazy. Wish we knew exactly why it was unsellable.

 

[D3adch1ld]

See, that's exactly the reason why I have become so disappointed with Ford, I also orders May 20, I've been understanding of the process even though the pre-ordering didn't help any on getting the car sooner, I've kept my cool even when my dealer hasn't provided me with any useful bit of info through the entire process, but now that my car is built (November 10), and shipped (on a train November 14), no one seems to know why it has sat at a yard in DE for over a week and no signs of getting it moving any time soon... my dealer doesn't call me back and Ford Service hasn't returned a follow up call even though they assured me a call 2 days ago. If it hadn't been for Rachel, the order would have been cancelled already on principal.

 

[Safire149]

It was a stock order. Of course Ford won't say what happened, I just can't believe it took three months to figure out it was no good. Luckily my dealer is working hard to right this wrong.

 

[15GTStang]

Oh crap....mine has been sitting since October. Hope I don't get this call

 

[Tony Alonso]

Sorry to hear this news. For awhile, I tried collecting data to see if we could identify if cars were likely to be pulled based on build date. Take a look here. I thought that my car might have been in this batch awhile back.

Do you have a new estimated time for getting a replacement car?

Again, I feel for you.

 

[D3adch1ld]

See, that's exactly the reason why I have become so disappointed with Ford, I also orders May 20, I've been understanding of the process even though the pre-ordering didn't help any on getting the car sooner, I've kept my cool even when my dealer hasn't provided me with any useful bit of info through the entire process, but now that my car is built (November 10), and shipped (on a train November 14), no one seems to know why it has sat at a yard in DE for over a week and no signs of getting it moving any time soon... my dealer doesn't call me back and Ford Service hasn't returned a follow up call even though they assured me a call 2 days ago. If it hadn't been for Rachel, the order would have been cancelled already on principal.

So, out the blue my dealer called saying my car is there. Some how Rachel' system said it was in DE still, and Ford Customer Service never returned the call. I'm picking the car up with a bitter sweet taste in my mouth. :/

 

[DeltaMobile]

I was in the same boat. I ordered in May and car was built end of August. I was so excited. After 30 days of non shipment and reading about defects in the first order I called my dealer and ordered another one for me just like it. It is built and waiting shipment. I am now hearing it will not be here until the end of the month because of snow and lack of railroad cars.

Here is the VIN to my original car:
1FA6P8CF3F5302033

 

[dcrypter]

It was a stock order. Of course Ford won't say what happened, I just can't believe it took three months to figure out it was no good. Luckily my dealer is working hard to right this wrong.

Your dealer screwed you by ordering stock. Ford doesn't care about stock orders because they are just going to sit on a lot for a few days not go directly to someones garage. If your dealer had done what they were supposed to you wouldn't have had to go through that disappointment.

That's not to say you would have gotten a car any sooner or that there wouldn't have been other problems but that problem could have and should have been avoided. The people with job #1 cars are not the lucky ones.

 

[Andella]

Your dealer screwed you by ordering stock. Ford doesn't care about stock orders because they are just going to sit on a lot for a few days not go directly to someones garage. If your dealer had done what they were supposed to you wouldn't have had to go through that disappointment.

That's not to say you would have gotten a car any sooner or that there wouldn't have been other problems but that problem could have and should have been avoided. The people with job #1 cars are not the lucky ones.

Exactly. The dealer is accountable. Not Ford. Not even a little bit. The dealer should have explained the associated risk with putting your order in as dealer stock. Hopefully your reordered vehicle moves through quickly!

 

[Safire149]

Luckily a new order was placed with an EDD of 12/23 so hopefully I'll still have a car before the end of the year. My dealer is also working on getting me a little something something for the headache. Lesson learned I guess.

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