Stupid freaking dealer

[Jeffy_2010]

I'm just straight up gonna go to a different dealer, I ain't dealing with it. I'll see the gm and the owner on Saturday at the car show and I'll let them know im not coming back.

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[Poppacapp]

I'm speaking very vaguely here, and not specifically about the OP's situation, but something to consider before bashing the "dealer" when "Ford" denies a warranty claim.

Why would the dealer want to "void" your warranty.

From the dealers perspective, they want to warranty your car. If your car comes in and has a tranny go out, what are the options.

1. (Under warranty - Consumer gets repairs made - Dealer receives payment from Ford - Everyone is Happy)
2. (Not Covered - Consumer can't afford repairs - Dealer receives no payment - Lose/Lose situation)

Hmmm.... from a dealer perspective, they want to warranty the work. This insures that they receive payment, can bill work hours, and have a productive work day.

Ford denies the warranty work if they feel that you were at fault. Not the dealer. The dealer is heartbroken at the news of this, as they know that you won't make the payment out of pocket.

Even worse, you will then go bad mouth the dealer. Who only took the car in and got the bad news about not being able to cover the repairs under warranty.

Just curious though, from what I have heard, warranty works is strict on allowable labor hours, and it generally pushes the limits on service techs getting the work done without extra time. Is this true? If so, I could see where they would rather do non-warranty work vs. warranty.

 

[aspensilver]

Just curious though, from what I have heard, warranty works is strict on allowable labor hours, and it generally pushes the limits on service techs getting the work done without extra time. Is this true? If so, I could see where they would rather do non-warranty work vs. warranty.

That is if they are actually time-inconvenienced by the mod. Very few mods cause any time inconvenience or change the nature of the job at all for warranty work. For example zero engine work is affected by an exhaust mod. a new intake has nothing to do with spark plugs or belt, will not change times.

 

[Chameleon]

Not sure why you talked with them about mods in the 1st place.

 

[Rob00GT]

I've always adopted a common sense approach. If you replace the cat-back exhaust and your header starts leaking the dealer may deny warranty because you messed with the exhaust.

If you replace the exhaust and your air conditioner fails the dealer has no grounds whatsoever to deny the warranty repair.

And the first rule of modding is, don't talk to your dealer about mods. (Unless you pay him to install them, then the warranty remains intact.)

 

[Grimace427]

I'm speaking very vaguely here, and not specifically about the OP's situation, but something to consider before bashing the "dealer" when "Ford" denies a warranty claim.

Why would the dealer want to "void" your warranty.

From the dealers perspective, they want to warranty your car. If your car comes in and has a tranny go out, what are the options.

1. (Under warranty - Consumer gets repairs made - Dealer receives payment from Ford - Everyone is Happy)
2. (Not Covered - Consumer can't afford repairs - Dealer receives no payment - Lose/Lose situation)

Hmmm.... from a dealer perspective, they want to warranty the work. This insures that they receive payment, can bill work hours, and have a productive work day.

Ford denies the warranty work if they feel that you were at fault. Not the dealer. The dealer is heartbroken at the news of this, as they know that you won't make the payment out of pocket.

Even worse, you will then go bad mouth the dealer. Who only took the car in and got the bad news about not being able to cover the repairs under warranty.

As a dealer tech this is every day for me.

 

[Grimace427]

Just curious though, from what I have heard, warranty works is strict on allowable labor hours, and it generally pushes the limits on service techs getting the work done without extra time. Is this true? If so, I could see where they would rather do non-warranty work vs. warranty.

All techs would rather do customer-pay work over warranty as we get paid less for warranty work. A 3.0 hour CP job can pay 1.8 hours warranty. Each job has a specific amount of hours payable with only extra time allowed for diagnosis or things like wiring repair in which case we run straight-time(get paid the time it actually takes to repair).

If a customer modification is in the way of a warranty repair I would take that on a case-by-case basis and would consider charging the customer to R&R their mods if they in fact hindered the warranty repair process. It rarely happens at my dealer, but things like aftermarket radios can easily cause big problems for things like current draw issues.

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