el-guapin
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steve2150
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How do you get to that screen
el-guapin
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Arcadia
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Update: for grins I decided to do a master reset and low and behold all the voice commands came back. Then went for a ride and tried to update using the second Ford USB. Went just like it was supposed to and loaded fine and still have voice commands.
el-guapin
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Soulja4187
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I told a few people to reset their sync but none seem to listen
el-guapin
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Lol!.. That’s because people don’t read the thread!! Just ask questions or report the same issues that have already been addressed in previous post!
Fasteddiec
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Wow, congrats!
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steve2150
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After 90 minutes it finally showed update complete remove USB. I waited the 15 seconds and restarted the engine, checked screen still 1.18 and not 1.19. I purposedly bought the USB since it said provides support while the download does not. Well I called the number on the package 800-392-3673 totally useless, I then called the number for Sync 800-900-8458 they said they just provide the USB I should call the other number. The first time I called the 800-392-3673 was told the engineers are aware of it and wait for Sync 3.4 I asked for a supervisor none available.
Fasteddiec
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Congrats you got it to work! Are your voice commands still working?
Nexus
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Update on mine (its working and updated)
1st and original attempt at upgrading the map: removed it too soon, like most people with the problem File 21 copied (MAPS) and file 22(VoiceNAV) was not since its in the last section of the install.
2nd attempt I didn't want to do the whole set over again, so I modified the install file to install section 2 and 3. This took a long time and rebooted several times. (over 3) on my long drive. Like an idiot I removed it too soon again and got an error. I still had only file 22 missing.
3rd and working attempt: I modified the installer file to only install the last section. Took it for a spin and the install went smooth and did not reboot. After it was done it stayed on the 'Remove USB' line and i made sure to wait to make sure it wasn't going to reboot again. Clicked ok and removed the USB. Parked the car and went in for dinner. This had the car off for a good couple of hours and not just a stop/restart. Upon restart i checked the files. File 22 was present and voice nav worked like a charm. No master reset necessary.
If you bought the USB stick, always copy the data off the stick to your PC first so you have a good working copy and your license file just in case the data on the stick becomes corrupt.
If you downloaded it, make sure you keep this and your license file to have a good working copy, just in case the data on the stick becomes corrupt.
What I may suggest to anyone with the USB attempting this and removed it prior to when you were supposed to. You've removed the stick without un-mounting it properly. This can mess up the files on the stick.
You may have to (and should) reformat your USB stick and re-copy the data over before attempting the install again.
If doing the sections didn't work for me, I would have done the whole install again (all 3 sections)after formatting the key. It's just time consuming.
Also anyone late in the thread.
For 3.2/3.3 users
Yes, your map version will show the wrong/previous version.
It's a bug.
Live with it until Sync 3.4 is released.
It's a known issue.
Look at your file versions to make sure its updated.
1st and original attempt at upgrading the map: removed it too soon, like most people with the problem File 21 copied (MAPS) and file 22(VoiceNAV) was not since its in the last section of the install.
2nd attempt I didn't want to do the whole set over again, so I modified the install file to install section 2 and 3. This took a long time and rebooted several times. (over 3) on my long drive. Like an idiot I removed it too soon again and got an error. I still had only file 22 missing.
3rd and working attempt: I modified the installer file to only install the last section. Took it for a spin and the install went smooth and did not reboot. After it was done it stayed on the 'Remove USB' line and i made sure to wait to make sure it wasn't going to reboot again. Clicked ok and removed the USB. Parked the car and went in for dinner. This had the car off for a good couple of hours and not just a stop/restart. Upon restart i checked the files. File 22 was present and voice nav worked like a charm. No master reset necessary.
If you bought the USB stick, always copy the data off the stick to your PC first so you have a good working copy and your license file just in case the data on the stick becomes corrupt.
If you downloaded it, make sure you keep this and your license file to have a good working copy, just in case the data on the stick becomes corrupt.
What I may suggest to anyone with the USB attempting this and removed it prior to when you were supposed to. You've removed the stick without un-mounting it properly. This can mess up the files on the stick.
You may have to (and should) reformat your USB stick and re-copy the data over before attempting the install again.
If doing the sections didn't work for me, I would have done the whole install again (all 3 sections)after formatting the key. It's just time consuming.
Also anyone late in the thread.
For 3.2/3.3 users
Yes, your map version will show the wrong/previous version.
It's a bug.
Live with it until Sync 3.4 is released.
It's a known issue.
Look at your file versions to make sure its updated.
Last edited:
steve2150
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Nope still have 1.18, Ford says their engineers working on it
DickR
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My car is a MY 18 currently with 3.0 build 19025. Do you know whether or not 3.4 will be officially available to MY 18 and it so what "features" or "fixes", etc. are included that my current 3.0 doesn't have?
Note that my car is a "base" GT PP with 301A plus Navigation in case that makes a difference.
Thanks again!
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