RacerPaul
Well-Known Member
- Thread starter
- #1
Hello Mustang friends,
I'm writing this to share a hard lesson learned. When I bought my 2017 Mustang GT two years ago, I'd never owned such an expensive and complex car. So I thought it would be good to have repair insurance. As we know, major repairs for these cars can get very expensive, and I thought it'd give me peace of mind.
I did some research on the most reliable and recommended companies, and soon after I did that research I was inundated with high pressure calls and offers. I bought in to a comprehensive full top tier coverage deal from Carchex, and negotiated the price down. Two years later, my car developed an antifreeze leak, and we discovered the water pump had failed, this was verified by one of the most reliable and trustworthy local repair shops I took my car to, who I know personally.
A claim was made, photos were sent, a supposed " inspector" finally showed up for all of five minutes and decided the problem was "inconclusive". After a week and a half of getting the constant runaround, delays, foot dragging, and more, I paid for the repair myself.
This company, Carchex, also known as CarShield, American Auto Shield, and Mepco, who denied the claim, is a sham. I discovered that when enough complaints are made about them, they simply change their name and keep going with their sham. It was clearly a part failure, and all appropriate documentation procedures were followed.
Finally, on my last contract effort, they tried to blame the repair shop, which I took them to task over, and the so called
"customer service representative" proceeded to continuously argue the point, and I had to ask three times to cancel my contract. Incomprehensible unprofessionalism.
So be warned, and I urge you to let your family, your friends, and everyone you know who may be considering repair insurance, stay clear of this these companies, and many others I've heard that do the same thing.
I'm writing this to share a hard lesson learned. When I bought my 2017 Mustang GT two years ago, I'd never owned such an expensive and complex car. So I thought it would be good to have repair insurance. As we know, major repairs for these cars can get very expensive, and I thought it'd give me peace of mind.
I did some research on the most reliable and recommended companies, and soon after I did that research I was inundated with high pressure calls and offers. I bought in to a comprehensive full top tier coverage deal from Carchex, and negotiated the price down. Two years later, my car developed an antifreeze leak, and we discovered the water pump had failed, this was verified by one of the most reliable and trustworthy local repair shops I took my car to, who I know personally.
A claim was made, photos were sent, a supposed " inspector" finally showed up for all of five minutes and decided the problem was "inconclusive". After a week and a half of getting the constant runaround, delays, foot dragging, and more, I paid for the repair myself.
This company, Carchex, also known as CarShield, American Auto Shield, and Mepco, who denied the claim, is a sham. I discovered that when enough complaints are made about them, they simply change their name and keep going with their sham. It was clearly a part failure, and all appropriate documentation procedures were followed.
Finally, on my last contract effort, they tried to blame the repair shop, which I took them to task over, and the so called
"customer service representative" proceeded to continuously argue the point, and I had to ask three times to cancel my contract. Incomprehensible unprofessionalism.
So be warned, and I urge you to let your family, your friends, and everyone you know who may be considering repair insurance, stay clear of this these companies, and many others I've heard that do the same thing.
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