Not sure if this is your problem....
It was the passenger side that was about 1/16" too high on mine too. Crazy that Roush sent out another too tall set, after warning me to check the hood clearance. I looked for huge Plastigage, or kid's Playdough but the best I could come up with was a piece of cheese as a "witness gage" of hood clearance to the top of the fender bracket.
That is why I stuck with redline because I was very familiar with the install due to other installs in the past and the customer service is outstanding. I would wait for them to send you the replacement as that is what you paid for to start with and not cleaning up their problems. Just my 2 cents.
Go with Redilne!..
Once you have the red insert in the proper position if you keep enough pressure while tightening it will stay in the proper position until tightened. As for the hood being lower, I am assuming that may have to do with the fender itself and not the strut. Hard to say without seeing it in person. I see that you are local. Maybe someday we can meet up and compare. I am not far from Crossroads Ford in Cary.
I would ask them to replace it with the Redline as Ford Performance one could be defective that way they should cover the cost.
it sounds like one of those situations where you have to call and speak to someone else. I purchased the Steeda IRS Subframe some time ago that was defective and never had an issue. Good luck!
