Granger Ford: Jay is a customer service beast!

svt93style

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Jesus,

Jay is amazingly prompt. I emailed a couple of non urgent questions about my build at 11:14 pm mountain time (12:14) his time. He emailed me back at 11:17 pm, 3 minutes later. Crazy! Now I am worried I woke him up and feeling a bit guilty. I thought the email would roll over and he'd see it Tuesday after the long weekend.

Just wanted to say my experience thus far with Granger has been top notch, easy going, and the prompt service is insane.

Jay, if I woke you up my apologies! Hopefully you were just having a cold one.
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DemonGT

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Being this is a Mustang site that's all we ever see or hear about is Granger and peoples experiences ordering Mustangs but out of curiosity does Granger do orders on other Ford vehicle's other then Mustangs?
 

ChrisAngela

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I completely concur on Jay and Granger in general...I knew the price for a new Mach was hard to beat, but what I didn't know was the awesome, knowledgeable, and fast communications from Jay...it seems in this day and age where emails and phone messages left are seemingly ignored by many, I've barely pressed send when his full reply hits my inbox!

Buying from a dealer thousands of miles away from me was initially a concern, but not anymore. Their willingness and ability to mod and/or personalize each Mustang is impressive as well. They're making the long wait from order to delivery bearable!

Thanks Jay and Granger Ford!
 

John Houseman

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Being this is a Mustang site that's all we ever see or hear about is Granger and peoples experiences ordering Mustangs but out of curiosity does Granger do orders on other Ford vehicle's other then Mustangs?
Yes, they can get you any Ford vehicle. I believe they offer the same for Dodge, as they also have a Dodge dealership.
 

Jimmy Dean

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Being this is a Mustang site that's all we ever see or hear about is Granger and peoples experiences ordering Mustangs but out of curiosity does Granger do orders on other Ford vehicle's other then Mustangs?
yes, they are also right now the top place to order a new Bronco through as well. they are big over on B6G
 

LowFlying65

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Jesus,

Jay is amazingly prompt. I emailed a couple of non urgent questions about my build at 11:14 pm mountain time (12:14) his time. He emailed me back at 11:17 pm, 3 minutes later. Crazy! Now I am worried I woke him up and feeling a bit guilty. I thought the email would roll over and he'd see it Tuesday after the long weekend.

Just wanted to say my experience thus far with Granger has been top notch, easy going, and the prompt service is insane.

Jay, if I woke you up my apologies! Hopefully you were just having a cold one.
I had a very similar experience on Thursday night. I had called the dealership earlier that day (around 5:50 CST) with some questions regarding the checks I was getting from the bank. Neither Jay or Zach were around so I just went ahead and took a best guess on a few "hopefully" minor details on the checks.

Later that night around 11:00 (CST) I wrote an email to Zach and Jay. I had a few questions and requests for this coming Friday when I arrive in town to pick up my Mach1 #M3579. I was shocked when Jay got back to me within minutes. We exchanged a couple of emails and think we have everything thing all sorted out. I'll let all of you know how it goes with my request for the pickup at the hotel near the airport, the PDI being properly completed, and the paperwork in order so I can hit the road for my long journey back to SOCAL.
 

DemonGT

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SOCAL? wow...
 

Cobra Jet

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Zach, Jay and the rest of the team at Granger really are rewriting what a dealership should be.
Agree 1,000% - these guys go above and beyond for all Customers (and inquiries). So many positive comments about their Business Model and Customer Service - across the board.
 

velocirooster

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Jay is super-responsive and doesn't seem to get annoyed with the million questions i've had in preparation for pickup this Friday. I'm really looking forward to the survey that comes after the vehicle is purchased.
 

LowFlying65

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Jay is super-responsive and doesn't seem to get annoyed with the million questions i've had in preparation for pickup this Friday. I'm really looking forward to the survey that comes after the vehicle is purchased.
I can affirm that! Met Jay and Zach in person Friday when I picked up my Mach1. They were great. Hope you're driving your's home. I did and it was awesome!
 

IPOGT

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Jay is super-responsive and doesn't seem to get annoyed with the million questions i've had in preparation for pickup this Friday. I'm really looking forward to the survey that comes after the vehicle is purchased.
100%
 

velocirooster

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I can affirm that! Met Jay and Zach in person Friday when I picked up my Mach1. They were great. Hope you're driving your's home. I did and it was awesome!
I’m definitely driving it home! Im looking forward to taking a detour through curvy Ozark roads.
 
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