keltymd
Well-Known Member
- Joined
- Aug 27, 2016
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- Location
- Murfreesboro
- Vehicle(s)
- 2017 PP
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- #1
I am looking for advise and opinions here. My brand new 2016 Premium GTPP is getting a new short-block installed by the dealer. I first reported a knocking noise to the dealer at 2500 miles the day after they did her first oil change. Timeline is like this:
Took it in for the first oil change and the next morning I could hear a tapping noise when she warmed up at idle so I took it back to the dealer. They kept it for 4 days only to give it back telling me they could not work on it until I removed my oil air separator. So I took her back home.
Two weeks goes by and I take it back. This time they keep it for 8 days (up to 12 total now) and they give her back telling me they could not reproduce the issue. I make the Service Director write on the ticket that he heard the sound when I dropped it off. I take her home and watch the videos from her time there that my dash cam captured. In one video a tech takes her up to about 100MPH on the highway and then back to the shop. He does nothing and backs her out of the shop where she sits for 5 days. Then another drive and she sits again. Last day she was there the service director takes her for a drive and pull it in the shop. He calls a couple tech over and gets back in the car you can hear on the video the techs saying "Thats Odd" and the Service Director saying "Yeah I can feel it in the shifter". So I got great video of them admitting to the issue yet they gave me the car back with the ticket saying "Could not reproduce the issue".
After watching these videos I call the General Manager of the dealer and send him copies. He is more than happy to have me bring the car back in, take me to the airport, pick me up from the airport after my trip and give me a rental car. Imagine that after watching videos of his guys admitting to the issue and driving my car 100MPH he is willing to help out a bit.
Now we are at today. She is still in the shop and has been since the 13th (as of today that is 30 days AND three attempts to repair by the dealer). They told me they have a new ShortBlock that just came in for her and it should be ready in about 5 working days. My issue is I am nervous about my brand new car I purchased on August 17th having the engine replaced by a guy who apparently didnt want ot work on it in the first place. I would feel better had it been a complete intake to oil pan engine but a short block well there is a lot they can mess up.
Options
1. take it when its ready
2. Call Ford and try to get a swap for another 2016
3. lemon it and be done.
I have had mustangs since I was 16 years old and am 43 now. I have always had great luck and love the cars. Only two issues I have ever had were with the one I traded for this one (2014 Track Pack GT with a rear end they rebuild 5 times) and this one with a bad engine and she had the drive-line vibration but I fixed that myself by squaring up the IRS.
I am just at a loss
Took it in for the first oil change and the next morning I could hear a tapping noise when she warmed up at idle so I took it back to the dealer. They kept it for 4 days only to give it back telling me they could not work on it until I removed my oil air separator. So I took her back home.
Two weeks goes by and I take it back. This time they keep it for 8 days (up to 12 total now) and they give her back telling me they could not reproduce the issue. I make the Service Director write on the ticket that he heard the sound when I dropped it off. I take her home and watch the videos from her time there that my dash cam captured. In one video a tech takes her up to about 100MPH on the highway and then back to the shop. He does nothing and backs her out of the shop where she sits for 5 days. Then another drive and she sits again. Last day she was there the service director takes her for a drive and pull it in the shop. He calls a couple tech over and gets back in the car you can hear on the video the techs saying "Thats Odd" and the Service Director saying "Yeah I can feel it in the shifter". So I got great video of them admitting to the issue yet they gave me the car back with the ticket saying "Could not reproduce the issue".
After watching these videos I call the General Manager of the dealer and send him copies. He is more than happy to have me bring the car back in, take me to the airport, pick me up from the airport after my trip and give me a rental car. Imagine that after watching videos of his guys admitting to the issue and driving my car 100MPH he is willing to help out a bit.
Now we are at today. She is still in the shop and has been since the 13th (as of today that is 30 days AND three attempts to repair by the dealer). They told me they have a new ShortBlock that just came in for her and it should be ready in about 5 working days. My issue is I am nervous about my brand new car I purchased on August 17th having the engine replaced by a guy who apparently didnt want ot work on it in the first place. I would feel better had it been a complete intake to oil pan engine but a short block well there is a lot they can mess up.
Options
1. take it when its ready
2. Call Ford and try to get a swap for another 2016
3. lemon it and be done.
I have had mustangs since I was 16 years old and am 43 now. I have always had great luck and love the cars. Only two issues I have ever had were with the one I traded for this one (2014 Track Pack GT with a rear end they rebuild 5 times) and this one with a bad engine and she had the drive-line vibration but I fixed that myself by squaring up the IRS.
I am just at a loss
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