Dealer Complaint. Update - Please delete

Discussion in 'Mustang S550 General Forums' started by bigyzf, Jan 23, 2019.

  1. bigyzf

    bigyzf Well-Known Member

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    #1 bigyzf, Jan 23, 2019
    Last edited by a moderator: Feb 15, 2019 at 12:22 PM
    [Original Post Removed At Request of Original Poster]

    Call the dealer and set up an appointment with the dealership manager to have a sit down. Or you can start with the service manager.. Be professional and explain and show to him/her what happened in detail.
    Question is what kind of outcome do you want or expect from this meeting?
    BBB would be your next stop if its not resolved... that is if there is an issue.
     
  2. Zelek

    Zelek Well-Known Member

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    Don't take it to a dealership for an alignment for starters, or anything except warranty claims for that matter.

    I would present that to the service department manager in person.
     
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  3. 1st Pony

    1st Pony Member

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    If you want to fight them (and I would), it would be prudent to get a bit of legal advise first. An upload to social media may leave you liable for something. If they are a large business, they might be prepared to dig in, lawyer up and outspend you.
     
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  4. Freedom

    Freedom Well-Known Member

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    Fuck that guy
     
  5. CAL Captain

    CAL Captain Well-Known Member

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    Send it to Ford.
     
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  6. Nanashii

    Nanashii Well-Known Member

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    Sounds like a nice story for Jalopnik.
     
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  7. 88lx50

    88lx50 Well-Known Member

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    Post it up on social media. Slander his name. Post it here. I hate when dealer employees do that and then he isn't even trying to make it right. Maybe before you do that, consult a lawyer to find out if a lawsuit is possible.
     
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  8. CycloneRy

    CycloneRy Member

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    What are you looking to get from them? Cash? What did they break? Not disagreeing with your anger in any way, I'd be pissed too, but what are your expectations here?
     
  9. Hadelson

    Hadelson Active Member

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    I would recommend respectful route and dialog. Yeah, I've gone off at the stealership as well and it got me nada. The respectful route has worked and I saw results and in the end received competent service. In the end, even going the respectful route, if the dealer does not respond, post on BBB and dealership customer service board. They feel the pain when you impact there reputation and sales.
     
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  10. Spork3245

    Spork3245 Well-Known Member

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    He already stated what he wants: to have his car inspected by another dealership and to be reimbursed as he does not have faith in that dealership anymore. Fairly reasonable.
     
  11. Draklia

    Draklia Well-Known Member

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    I’ve seen the bad ones at the dealership as well as private shops, but never had the upper hand. If I had a video I’d want nothing more than to put the name of the dealership and the word Joyride in the YouTube description. I would want to let every future customer know what to expect from their service department. If you are only stating facts I would think there is no slander occurring. But what do I know.
     
  12. Shifting_Gears

    Shifting_Gears Well-Known Member

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    What a shitty service manager.

    Before you post anything on social media, present your video to the dealer and if that doesn’t change their tone, go to Ford corporate. The dealer can tell you to pound sand all day but if it goes to Ford corporate they can make the dealer do whatever they see fit to resolve your issue (should they feel the need). If none of that works, BBB. Techs like that should find a job that doesn’t involve serving the public.
     
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  13. Kep4

    Kep4 Jaeger

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    Post the video here so we can see the speeding, rowing, slamming, braking maniac, please.
     
  14. obgod3

    obgod3 Well-Known Member

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    Get some time with the GM, period, the GM only. If they wont set something up with the GM then tell them theyahve 48 hours to make that appointment or it goes viral on social media. be prepared to show the video to the GM.
     
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  15. CycloneRy

    CycloneRy Member

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    So how is that dealer going to prove what wear and tear was done by the other dealer vs what was on the car when it was brought in? I would bet the OP drives the car like its supposed to be driven and is just upset someone else was too. If its going to break, you want to be the one who broke it.

    So, where do you draw the line? The inspecting dealer tears the tranny down for possibly nothing? The inspection is going to be a very superficial 101-point check... so what. Move on.


    Edit: My vote, show them the video. Get the tech shit canned and do the next guy a favor..
     
  16. kz

    kz Well-Known Member

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    The problem (or lack of) is that most likely car will be completely fine. I understand why OP is upset (anyone would be), but chances something was broken are rather slim. So question what exactly he wants as a compensation is fair...

    (yes I know it will be little more worn than it used to, but it's unmeasurable).
     
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  17. Ghost50

    Ghost50 Well-Known Member

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    My $.02...

    Since the service manager has proven himself to be an asshole I’d be sitting in the GM’s office tomorrow showing him the videos and calmly and professionally explaining what’s happened from the time you realized it to where the service manager challenged you to prove it.

    If the GM shares his service manager’s unprofessional attitude then I’d contact Ford directly.

    I’d be pissed too. I wouldn’t go to social media just yet though. I’d give the GM a chance to make it right.
     
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  18. OP
    OP
    bigyzf

    bigyzf Well-Known Member

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    ^^^ This right here.. I mentioned this to the OP in a earlier post. I also suggested that whatever he/she does, do not get into a pissing contest with them or nothing will get resolved. Be professional but state that you expect some sort of resolution on the matter, whether it be compensation or reimbursement on the inspection.
     
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  19. Ghost50

    Ghost50 Well-Known Member

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    Wholly agree with ya.

    The situation devolving into a pissing match helps nothing. Keep climbing the chain and eventually you’ll come across someone who will not condone the behavior or slough it off.

    The betrayal of trust by their service tech and manager is a big deal for me. I’m a loyal customer to places that show that they’re serious about their service. Unfortunately too many places now aren’t focused on that or have the “not my problem” mentality.
     
  20. Brian_S550

    Brian_S550 Well-Known Member

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    Just so everyone is aware since I didn’t see it mentioned, BBB is nothing more than “Yelp for old people”. They are a privately run, for-profit business that charges other companies a membership fee in exchange for being labeled with an A+ rating, not some kind of enforcement agency with any legal authority. It’s completely a waste of time and effort to communicate with BBB about this stuff.
     
  21. w3rkn

    w3rkn Well-Known Member

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    Don't slander the Dealer until the owner is aware of the problem.

    Whoever told you to "prove it" doesn't believe your story, or he would've asked for you to come in, so he can see it himself. Walk in (up front) and ask to speak with the owner, or set up an appointment with them.

    No need to deal with "Service Manager" on this. This is about the Dealership itself and how they treated your car.
     
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