Good point why would a tuner not want you to talk to them, def not a fan of that
If you’ve ever worked at a performance shop, you quickly find that most people are mentally retarded. It gets old after awhile having to explain why you can and can’t do certain things, especially since a quick google search will tell you what you need to know. Is that a good excuse for bad customer service? No.
I guess I can see both sides. Wengard has been doing a great job on my car and many others. I'm not sure I've ever seen a complaint about his tunes and he is very responsive through email, but you cannot have a conversation with him on the phone. In some scenarios, electronic communication just isn't effective and will lead to frustration, but I can understand how it would be difficult to get tuning done if you had to spend all day on the phone with every customer that wants to tell their life story.
Trust me, its not just performance shop customers....
Agreed. The shop that installed my Pro Charger did an excellent job (as they should have seeing how they are an authorized dealer), but when we started playing around with LT headers and increasing the boost, and flex tune stuff, the tuner they use (that comes in part time and does all customer tuning) fucked my tune up. Had no idea about S550's or Coyotes. Picked my car up sputtering and throwing codes, backfiring and lurching. I was past the point of no return, so I had to make it home. Called the owner of the shop (and I was heated as fuck), he said of course he'd make it right, and he paid for Palm Beach Dyno to fix the tune. They crushed it (in a positive way) as they should have, because that's what they do! I'm the only car in this shop that uses Palm Beach. The other cars use this BS tuner, and all he knows is non muscle car engine tuning.
