I am far from being an AM fan - in fact I've had terrible experience with them and will never ever use them again.I placed an order that they said was available. They waited until today (Only because I called) to tell me that I was being issued a refund because they have no Idea what happened with the item I ordered. This after being told by 2 different people that my shipment would arrive today. Let me post something for sale. You agree to buy it. I promise 2day shipping. Take your money and keep my mouth shut. 5 days later you call and I say " I don't know what happened" Are you going to buy from me again? I would hope not.
I too have had trouble with AM ever since the COVID has started. CJPony isn't any better. Haven't tried LMR but because of the trouble I have had recently with the other two, sounds good. Part of the trouble with AM that I discovered is that they a lot of times do not have the item in their warehouse. Instead they contact the vendor and have the vendor ship it. Once they have contacted the vendor they completely let it drop. They no longer stay involved in the transaction. So, you end up calling them over and over trying to find out what has happened to your order. For awhile they were pretty good, not anymore.So, after a few years I finally got back into another mustang (16 California Special) and started racking up build ideas. Was looking around AM for a catback exhaust and found a great deal on a MBRP Race system. It was listed as Open Box for $409 with having only a small scratch. I waited a few days and finally on Thursday Dec 17th called AM Customer Service. Spoke with someone about the Open Box item and he was able to pull pictures on his end and told me that it really was only a small scratch and would come with Box and all original parts. I asked if it qualified for the free 2-day shipping like the website said and he told be yes it does. I pulled out my CC and paid over the phone. Customer service told me due to the weekend I should expect my delivery on Monday the 21st. No problem.
Saturday, I looked at my account on AM and noticed a pending status on the order. Confused I called to make sure everything was ok with my order. The Guy I spoke with told me that my order was being processed for shipment that day and I would receive an email later in the evening with my tracking info. Well that never happened. Today Dec 21st I called again and spoke with someone about my order. The guy I spoke with sounded confused and told me he needed to speak with his manager. After speaking with his manager, he told me that for some reason my order would need to be canceled. I asked why and he said something is wrong with the order, maybe its damaged more the what was advertised or parts are missing. Basically, he had no idea and was just guessing. He told me nothing could be done but to give me a refund. I asked if he could work with me on a new in box system but that was a waste of time. Was told that Open Box items are different. Keep in mind that nowhere on AM’s website does it let buyers know that open box items can be canceled for any reason, only that all open box items are non-refundable. What I don't understand is why after 2 phone calls being told that my item would ship (Remember this was a 2 DAY shipping item) I was only informed today only because I called. You would think that if an order can't be fulfilled to meet a 2-day shipment a company a big as AM would have a way of updating the customer. Not really the type to shame a company but being a loyal customer for 10 years and getting this level of poor service is not right. Has anyone else experienced this poor level of service from AM?