They have a third party customer service call center. I had a problem with a shifter knob. Color was way off. Had to talk to several people to get a full refund. Bastards wanted to charge me a restocking fee.
A buddy of mine purchased some items off of AM for his S197 while they had a $50 off promo going on a couple of weeks ago. They didn't give him the discount after processing the order and charged him the full amount.
Then a few days later he gets an email telling him his ordered was cancelled because his payment was declined. This was a day AFTER they pulled the money from his checking account!
After calling them they told him they couldn't issue a refund cause nothing was shipped. He had to send them screen shots from his checking account showing them that they already collected the funds!
Afterwards they came back and said they couldn't issue him a refund back to his account because the order had shipped. He was like WTF!? So he asked if he could get $50 refunded cause the promo wasn't applied. They said they would give him a $50 credit on his NEXT purchase.
Uh yeah. I've never bought anything from AM, and I don't think I ever will. I'll stick to Lethal Performance, CJ Pony and Steeda. Looking forward to LMR once the SP2's ever go back on sale. LOL