Accident and repair

[Qdiaz2020]

Hi all, back in June my 2019 mustang gt was involved in a hard rear end collision and the car entered the body shop on 6/22/2021 and is still there as it stands. The body shop has already had 3 chances to fix all the issues because of there poor repair job. The original repair finish was on 7/31/2021 and when I was inspecting the car I could instantly tell the car wasn't repaired properly. The car then reentered the body shop on 8/2/2021 and was told it would be one week for all the issues to be resolved. Obviously this hasn't happened and I'm out of a car still. My insurance recommend the body shop franchise but did not disclose to me the one in my hometown wasn't apart of the repair program. I know it's not always a good idea to go with the insurance repair program but I did it because I wanted to keep my insurance accountable Incase things went south like they are now. Sadly I wasn't made aware that this shop isn't apart of the program tell today and my insurance refuses to do anything about it even though other shops in different city's are apart of the program. I tried going to the body shop to talk to management today but was told they are busy and turned away. Does anyone know what I can do to resolve this issue. My friend told me I should contact BAR and throw them under the bus, but I don't know if that's a good idea since the car is still in the body shop control.

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[Shifting_Gears]

Fight with your insurance company and start escalating conversations beyond the claims agent/adjuster whoever you’ve been talking to. Find out if their conversations are recorded and request management to pull the one where they suggested you use that specific shop and remind them that they recommended them to you and now they need to work for their customer.

Or - I would hit up the BBB and open a case with them. If that doesn’t resolve it and your car continues to sit and you get no response from ththe shop, hit up a local news station.

Sounds like they’re both taking you for a ride. After everything is settled, I’d drop your insurance company and find a better one.

 

[ICU812]

Why is your insurance giving you the run around?
I am assuming you got hit by someone else and didn't back it into a wall .
They will go after the other insured.
NEVER E V E R take a car you care about to a shop on the insurance best loved shops. They are on that list because they save the insurance company money. Not because of quality work.
Good luck.

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