f10550i
Well-Known Member
- Thread starter
- #1
First off, I want to say that I love my GT350. After owning numerous performance cars and always looking for the next best thing, this car makes me excited to drive to work every morning and I don't see that changing.
With 6,XXX miles on my 2017 GT350, I was going down the highway and hear a loud slam and then scraping. I was at first worried that it was a blown tire but stayed calm and pulled over slowly. My front splitter had come loose and was destroyed. I immediately had a friend of mine help to remove and save the remaining piece so I could drive the car without causing further damage.
After taking the car to the dealership, they verify that there was no sign that I had damaged the splitter and they also found evidence that there were missing parts and it had been installed incorrectly so they submitted a warranty claim to Ford. I was then told they were having trouble getting Ford to pay and offered to do the work at cost. I appreciated the gesture but told them I didn't intend to pay. This is a new(ish) car with a full factory warranty and evidence of improper workmanship and Ford doesn't want to pay... I called the original dealer who installed the splitter and they said that because of the distance(out of state), they wouldn't be able to evaluate or fix the car so they won't be able to help. I was advised at some point to do this but realistically, this is between me and Ford. I have nothing to do with who they hired or subcontracted to put the car or any parts together. If a fuel pump on a car fails, consumers don't call the supplier. They get it fixed under warranty and the car company can deal with it's suppliers and installers.
I then escalated the case to Ford directly. My original call was with a representative who did not seem to understand what I was explaining based upon his feedback and scripts. He said the case would be escalated to my service manager instead of my regular service adviser. The dealership has been great and very helpful but they are limited in the decisions they make. This morning I get a call from a Ford customer care supervisor who says that the case was escalated to her. Then proceeds to tell me very politely that a decision has been made not to cover my car under warranty and she cannot tell me why. I insisted on speaking to her manager who made the decision and am now expecting a call by Tuesday.
This is so disappointing and infuriating. I never thought that I would have an issue with parts flying off my modern car on the highway. The car was delivered in this condition from Ford Motor Company to a consumer with a full factory warranty and it was never modified or damaged (verified by dealer) and now they decide not to stand behind the car or warranty and won't even tell me why. The only next step I know to take is to contact my attorney. I would really appreciate any support or advice from fellow GT350 owners.
With 6,XXX miles on my 2017 GT350, I was going down the highway and hear a loud slam and then scraping. I was at first worried that it was a blown tire but stayed calm and pulled over slowly. My front splitter had come loose and was destroyed. I immediately had a friend of mine help to remove and save the remaining piece so I could drive the car without causing further damage.
After taking the car to the dealership, they verify that there was no sign that I had damaged the splitter and they also found evidence that there were missing parts and it had been installed incorrectly so they submitted a warranty claim to Ford. I was then told they were having trouble getting Ford to pay and offered to do the work at cost. I appreciated the gesture but told them I didn't intend to pay. This is a new(ish) car with a full factory warranty and evidence of improper workmanship and Ford doesn't want to pay... I called the original dealer who installed the splitter and they said that because of the distance(out of state), they wouldn't be able to evaluate or fix the car so they won't be able to help. I was advised at some point to do this but realistically, this is between me and Ford. I have nothing to do with who they hired or subcontracted to put the car or any parts together. If a fuel pump on a car fails, consumers don't call the supplier. They get it fixed under warranty and the car company can deal with it's suppliers and installers.
I then escalated the case to Ford directly. My original call was with a representative who did not seem to understand what I was explaining based upon his feedback and scripts. He said the case would be escalated to my service manager instead of my regular service adviser. The dealership has been great and very helpful but they are limited in the decisions they make. This morning I get a call from a Ford customer care supervisor who says that the case was escalated to her. Then proceeds to tell me very politely that a decision has been made not to cover my car under warranty and she cannot tell me why. I insisted on speaking to her manager who made the decision and am now expecting a call by Tuesday.
This is so disappointing and infuriating. I never thought that I would have an issue with parts flying off my modern car on the highway. The car was delivered in this condition from Ford Motor Company to a consumer with a full factory warranty and it was never modified or damaged (verified by dealer) and now they decide not to stand behind the car or warranty and won't even tell me why. The only next step I know to take is to contact my attorney. I would really appreciate any support or advice from fellow GT350 owners.
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