Ford Not Honoring Warranty (Front Splitter)

Discussion in 'Shelby GT350 Mustang' started by f10550i, Aug 31, 2018.

  1. Minn19

    Minn19 Well-Known Member

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    It’s been an issue from the beginning and obviously unfortunately still is.
     
  2. Atlas1

    Atlas1 Well-Known Member

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    How is this situation so difficult to grasp? Ford is responsible for assembling the car. They delegate final assembly to one of THEIR dealers. They are responsible, NOT THE CUSTOMER, to the ensure their dealers are trained and capable of finishing this installation. One of their dealers f’d up. It is on them AND their dealer network to fix the problem. Who pays for it is also between ford and their dealer network. The customer should not carry this burden.
     
  3. jacknifetoaswan

    jacknifetoaswan Well-Known Member

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    But the dealer isn't THEIR dealer, it's a franchise agreement. Ford doesn't set dealership policies, as all dealerships are either independent franchises or a part of a dealership network of franchises. All Ford does is license the name and set up a franchise agreement that allows the dealer to sell cars on Ford's behalf.

    JR
     
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  4. NoXiDe

    NoXiDe Well-Known Member

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    I have a feeling Ford will not be including any front splitters in the future models. They probably regret they even added it as an OEM part.
     
  5. Minn19

    Minn19 Well-Known Member

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    These are some of my favorite/well thought out posts. Well done.

    Maybe they should stop including other things that were a part of the design as well since they break etc. Maybe they will pioneer a new way to buy a car. They'll come like scale models do in a box where the customer has to assemble/paint everything, then they won't be on the hook for anything. :crazy::wink:
     
  6. IMDNS

    IMDNS Well-Known Member

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    Sorry to hear the situation.
    Ford disgusts me with this kind of response. Dodging responsibility and pushing customers around is their attitude.

    As a manufacture, you should stand behind whatever factory part installed pre-delivery by your authorized dealership. It is manufacturer's responsibility to ensure the workers at the dealership are well-trained and are capable to provide proper installation. When Ford receives a claim like this, they should charge the dealership at fault for this fix or however they want.

    Stating little scrape may cause the splitter to fall or calling it an aftermarket part is completely BS.
    "It's only $300, he can afford it. Let's just give him a bunch of BS and call it a day."
     
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  7. Atlas1

    Atlas1 Well-Known Member

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    you don't think the franchise agreement includes anything about dealership policies? the dealers represent the ford brand and their products. they absolutely do have a closer connection than simply handing them a sign to put up out front and wishing them luck with the business
     
  8. cking

    cking Well-Known Member

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    Ford really built a car that is beyond what the dealers can support, look at the engine they won't dealers work on them, thank god!
     
  9. Bladex10

    Bladex10 Well-Known Member

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    Ford customer service is one of the biggest reasons why i cant commit myself to buy a new car from them. I absolutely DREADED everytime i had to talk to them about warranty work because it was ALWAYS a back and forth shit show. They deny deny deny refuse refuse refuse until they are absolutely at the last resort. I'd rather just wait until the cars are out of warranty, buy them for a discount then work on them myself or take them to specialized Mustang performance shops. So much more piece of mind that way.
     
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  10. HoosierDaddy

    HoosierDaddy Well-Known Member

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    Its a nightmare if you have a bad dealer, regardless of brand. And Ford does seem to have more than their share of bad ones. The things you describe are often a worsening spiral. Dealers who misdiagnose problems don't get paid by Ford when caught which leads to closer scrutiny which leads to more claims being rejected and a tendency to deny customer complaints..
     
  11. Minn19

    Minn19 Well-Known Member

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    Not always. I had a great service department/dealer. They were just as frustrated as I was at times because Ford wouldn’t even call them back. Or wrong parts sent/back ordered forever......

    Also, if the scenario you present is true, it is still an unbelievably bad way to do business as it is still the customer caught in the middle and all they see is FORD everywhere.
     
  12. HoosierDaddy

    HoosierDaddy Well-Known Member

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    I don't doubt for a second they told you those things. Or that a bad dealer would blame someone else. ;)
     
  13. Minn19

    Minn19 Well-Known Member

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    Go ahead and keep defending Ford for some reason against all other evidence. I 100% believe my dealer based on quite a few different things. One big one being in the numerous phone calls back forth to Ford, I asked them why they wouldn't even call my dealer back with answers. They admitted to it and gave me the same BS answers that they gave me. That supposedly we didn't leave a message or they didn't receive any (even though I was there when my dealer left a couple of them and of course when I left mine). They were to busy etc etc. Plus they are one of the biggest online Ford parts store, which has a great reputation here. Last, when they did make mistakes they would admit them to me when they really didn't have to. I can't imagine how much worse my Ford experience would be or would've been if it wasn't for them.
     
  14. cking

    cking Well-Known Member

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    Service or lack of has driven most of my friends to Toyota or KIA because they like the way the dealer treats them especially for service. Whereas I dread going to Ford because they will do it wrong and screw you on price. However for warranty work I've found them OK but I always knew what was wrong and just had to wait for them to verify.
     
  15. lemers

    lemers Globetrotter

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    Ford had replaced mine and here is why...

    First, my wife picked up the csr because I was deployed.

    When she was picked up from the dealer, I told her over facetime to press down on the front splitter. It wasnt installed correctly. She had it noted on the delivery sheet the that front splitter was not attached in the middle. She wanted them to fix it right there. They said not to worry about but would need to bring the car back later. So she drove it home and on the way home it came loose and dragged on the ground. She got out and tied it up the best she could.

    She brought it back the next day and they installed that one correctly and then orderdd another and installed it when it came in. I still have the original in my garage.
     
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