Cooled seats not cooling

[hedonest]

Why not starting an online petition?

Such petition would be open to Ford Mustang, F150, Fusion and other Ford cars that have similar issue. It would not be restricted only to US owners, but would be open also to Europe, Asia, etc. owners.

That way more people would sign such petition, and Ford would have to resolve this issue. addle:

Subscribing

I agree. That will definitely force Ford to take this issue seriously and act quickly. All forums seem to have a thread or 2 on this, so it seems a lot of unhappy customers out there.

Sponsored

 

[papinist]

Seems a good idea to me. Moreover, online petitions usually catch the interest of traditional media like TV..

 

[FordService]

Just wanted to add my name to the list. My car exhibits the same behavior everyone else is describing. You can never feel it cooling your back, but after running for a while, it does start to cook your back. I feel like maybe the engineers at Ford just mixed up the two words and decided it would be better to cook your back instead of cool it. Only one different letter. Maybe someone failed English? Who knows. Either way, they need to take care of the problem... Pretty ridiculous for a $40k+ car.

Just so you are aware, posting here doesn't put your name on a list for acknowledgement of the problem, notification of a fix or anything like that. You're just telling us you have it to.

I recommend calling Ford Customer Service or sending Deysha from Ford Customer Service who is very active here a private message. Give them your information and description of the problem. Then take the car to the dealer to have them verify the problem. Then it will be on a list.

Welcome to the forum, BootyNugget! As jbailer mentioned, please bring your vehicle in to your dealer for diagnosis. Also, PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll get the customer service manager for your area looped in.

How many more people will have to waste their valuable time taking their faulty cars into the dealership for absolutely nothing before Ford has the data they need to take some useful action? Are we close?

I don’t have a number, RubyRed15. But the more you guys resist going to the dealer, the longer it’ll take.

Adding my name to the list just in case anyone is tracking folks with problems. Had my damn back burned yesterday. It was uncomfortable enough that I had to turn off the seat cooler. Thought it was all in my head until I saw this thread. I may pull apart the seat and disable the back motor to stop the overheating that I'm experiencing.

Have you addressed this with your dealer yet, RockStang?

Deysha

 

[madweazl]

Mine has been working really well the last three days for some reason. I havent noticed it get warmer but it hasnt been as cool as the bottoms either. The last three days it has been awesome though and it has been hotter than normal here (101° yesterday). Havent done anything to it. I've been using the middle setting.

 

[tsunami]

Please add my name to the petition!
My driver seat back barely cooled just the first time, after that, it felt as if the seat heater was turned on. I took a 100 mile drive yesterday with the top down. Temps were in mid-80s. The seat backs were sticky from the air temp and humidity. I tried the seat cooling twice. Each time the seat bottom gently cooled but the backs got hot enough to feel that they could burn bare skin.
As an interim condition...I wish that the the seat fans could be turned on, without activating the Peltier element. At least there would be ambient air flowing through the perforations.

 

[BootyNugget]

Thank you for the mod info Droid :cheers: -- Ford engineers, are you watching? :-)

But in all seriousness, if we could find a half-way elegant method for exhausting the hot air, I think that would make the back cool just as well as the bottom.

 

[RockStang]

Have you addressed this with your dealer yet, RockStang?

Deysha

Frankly I have 0 faith that any dealer will fix it. It's a subjective issue that isn't always duplicated and may not even show as a failed component leaving me banging my head against the wall. It's clear that this is an engineering issue. Until ford acknowledges the issue, there will be no "Real" fix and only what hack job a dealer or myself does to make the seat feel cooler. I'll wait and see.

 

[PhillMcKraken]

The goal of going to the dealer is so its a documented defect, not to get it fixed. You don't get it documented, it doesn't exist.

 

[madweazl]

Frankly I have 0 faith that any dealer will fix it. It's a subjective issue that isn't always duplicated and may not even show as a failed component leaving me banging my head against the wall. It's clear that this is an engineering issue. Until ford acknowledges the issue, there will be no "Real" fix and only what hack job a dealer or myself does to make the seat feel cooler. I'll wait and see.

If it's not cooling, it isnt subjective and easy to measure with a ~$20 IR temp gun from your local Harbor Freight or similar store.

 

[PonyGrrrl]

Welcome to the forum, BootyNugget! As jbailer mentioned, please bring your vehicle in to your dealer for diagnosis. Also, PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll get the customer service manager for your area looped in.





I don’t have a number, RubyRed15. But the more you guys resist going to the dealer, the longer it’ll take.





Have you addressed this with your dealer yet, RockStang?



Deysha

People are resistant because we are tired of wasting our time going to dealerships and being treated poorly by them and having them dismiss us without a care. It's very disheartening to go in and be blown off, it's tiring to hear "it's normal, working as designed" when trying to report an issue. If all the other Mustangs on their lot have the same issue they decide that they can't be bothered with us and send us on our way. It's a horrible way to treat customers. We are at the mercy of lazy and complacent dealerships.


Sent from my iPad using Tapatalk

 

[PonyGrrrl]

I hear ya'. My local dealers use the same tactic: "All the other Mustangs in our lot have it", therefore it's normal. The sad part is that not even the CSM can do a thing about it.

Fortunately the service department I brought mine to didn't dismiss my issue which is a refreshing change. They did acknowledge that the seat back is not functioning properly. CSMs and Regional CSRs are as complacent as dealerships, imo, sure they could do something, they are high enough up to do something. The real problem is the Field Engineers that refuse to acknowledge the faulty design and problems with our cars.


Sent from my iPad using Tapatalk

 

[RockStang]

The goal of going to the dealer is so its a documented defect, not to get it fixed. You don't get it documented, it doesn't exist.

I agree that you have a point about it being documented however I still have no trust that any documentation will not be modified, lost or removed as to hide the issue. I can't for a second imagine that any dealer will admit an issue and also submit any report to corporate acknowledging a larger issue.

Sadly for me, I have become so jaded with car dealers or any service company never doing the right thing, EVER.

Murphy sits right on my shoulder all day, every day, and I know if and when I take it to a dealer I will get that AHole who doesn't feel like doing his job that day.

If the problem gets worse, I will take it in.

 

[GT Pony]

But in all seriousness, if we could find a half-way elegant method for exhausting the hot air, I think that would make the back cool just as well as the bottom.

It's been proven that just allowing the fan to intake cabin air outside of the seat improves the cooling of the seat back significantly. Doing that also isolates the intake from the warm exhaust air being rejected by the unit. Of course, getting the warm exhaust air out of the seat helps too, but IMO just making he fan suck air from outside the seat is the main fix.

 

[GT Pony]

The real problem is the Field Engineers that refuse to acknowledge the faulty design and problems with our cars.

Apparently, they are not very good Engineers then. Sounds like quite a few people here would make better Ford Field Engineers than the ones they have working the issues in the field.

 

[Teezlr]

It's been proven that just allowing the fan to intake cabin air outside of the seat improves the cooling of the seat back significantly. Doing that also isolates the intake from the warm exhaust air being rejected by the unit. Of course, getting the warm exhaust air out of the seat helps too, but IMO just making he fan suck air from outside the seat is the main fix.

So in order for the upper seats to cool better... do not use the recirculating air for the a/c ... use outside air?

Sponsored