Steeda rear IRS bracing and BMR Jack Rails?? will they work together........

[K4fxd]

P.S. I am hoping to work with you as a liason on any issues that may arise and get parts covered under warranty for our members there as well.

But you couldn't be bothered sending your broken part back to Steeda?

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[monte87]

But you couldn't be bothered sending your broken part back to Steeda?

My eyes are now open!!! Thank you for that.
Now how about you go play in traffic and stop annoying me. Your like a pest..........

 

[K4fxd]

My eyes are now open!!! Thank you for that.

My Job here is done.

 

[smoke_wagon_6g]

With our newest changes to our powder coating, we have landed an even higher rating for quality and durability than ever before. Our Engineering & Manufacturing Teams are always looking for ways to improve. When we sent out some of our powder coated parts to get salt spray tested to ensure long-term durability and reliability, we received higher results than we had expected. They came back with a 9 out of 10 rating after 750 hours of direct salt spray testing, landing higher than the industry standard of 6 out of 10. With this high rating, we are proud to announce that Steeda’s powder coating is the strongest it has ever been!

I will be happy to be your point of contact if you have any issues.

TJ

Do we email you directly for issues? I bought low profile jacking rails in 2018 for a 2018 GT and frankly they're falling apart and delaminating, not just losing the powdercoat. They easily dimple but that's not the problem since they're occasional use, but the corrosion began in the first year before first use. Was I part of a bad batch? You claim your process has improved.

I was going to replace them in any event. I really like having rails for brake and tire changes.

I can put photos here, send photos to you directly, or send the rails themselves back to Steeda post paid. What do you think?

 

[tj@steeda]

Please send photos to [email protected] & I will have our warranty department review the photos - please also provide additional photos of the undercarriage.

Please note, our warranty does not cover

• Rust or corrosion to parts caused by environmental conditions such as, but not limited to, salt or other caustic chemicals is not covered by Steeda's warranty.

We have not encountered any instances of bad batches that I know of. We continuously enhance our tooling and processes to ensure that our quality consistently evolves in line with the latest technology and best practices in the marketplace.

 

[smoke_wagon_6g]

I'm irritated at the Steeda response to my email. I had Steeda jacking rails on my car 5 years. I was looking to replace them, but I felt I had my money's worth. I sent some photos to "Tim" directly (not in a post) to find out if their powder coat was really better these days because mine rotted badly and I wasn't sure about buying another set. Seriously, I was just going to buy a pair somewhere. Instead of admitting the quality was sub-par in the past he denied a warranty claim I did not even make. Why? Because of quote "atmospheric conditions" and "caustic chemicals." I'm not making this up! Yes, my car has seen road salt and car washes. I admit it.

So I'm irritated. I had not posted any photos but now I will. Maybe someone in here can tell me if I'm off wrong to expect better here.

First of all Steeda's bolts are all completely rusted, the OEM have no rust at all. In fact I'm it looks as though the rust is spreading from the jacking rail onto my undercarriage!

Lowering the car onto a jackstand yesterday even punched a hole in the jacking rail. The pinch weld is taking the load now.

After removing one jacking rail the car looks great underneath where it was installed. This picture was taken today, and I didn't even wipe the undercarriage after removal. Notice almost no rust on the car itself.

You can see that the pinch weld is straight, paint is in place, the weld is strong. The rail is destroyed.

I have many, many more photos, and I even offered in my post to send the jacking rails back to Steeda.

I don't want a free replacement. I've been helped by this forum a dozen times for information. Now I'm giving back a little with information of my own.

Steeda: why even warranty an underbody part and then refuse to honor it because a customer lives in a snowy place? Lifetime? Then your piece should easily last as long as the car it's connected to.

Come on! Look at that rusty stripe running down the length of the rocker area. The powder coat has all flaked off for crying out loud. If my Mustang was that rusty I couldn't pass inspection.

 

[tj@steeda]

Hello George,

I am more than happy to provide my response on the forum and also provide the warranty information from Steeda.com - "

• Rust or corrosion to parts caused by environmental conditions such as, but not limited to, salt or other caustic chemicals is not covered by Steeda's warranty

If you had contacted us within the time period you first noticed the rust - we would have advised you to clean them and ways to prevent further rust development.

After consulting with our warranty department and reviewing the photos and feedback you provided, we regret to inform you that the part in question does not qualify as a warrantable product due to the atmospheric conditions and chemicals prevalent in your region.

Additionally, we have observed additional rust spots on the vehicle's undercarriage that align with the rust issues experienced with the jacking rails.

As you are aware, jacking rails endure significant abuse beneath the vehicle, including contact with rocks and other debris that can cause nicks in the powder coating, thereby exposing them to the elements. Despite our best efforts to enhance the durability of our powder coating, it is important to acknowledge that it may not always withstand challenging road conditions, atmospheric elements, and the use of chemicals aimed at reducing ice and snow during winter months.

You had asked me to look into your jacking rails and the condition - which we did. We have plenty of sets on the road since 2017 without issue - and many of them are in the northern part of the country.

It is unfortunate - but some parts of the country use harsher chemicals on the road that result in premature wear on parts

Best Regards,

Tim

 

[shogun32]

Rust or corrosion to parts caused by environmental conditions such as, but not limited to, salt or other caustic chemicals is not covered by Steeda's warranty

and since you guys are in FL/SC you don't deal with winter+salt. But sheeeet, can't you even rattle-can Rustoleum on the parts? Or include in the product description in giant bold call-out box - no corrosion inhibitor applied, all usage north of Mason-Dixon requires rust preventive measures.

and many of them are in the northern part of the country.

which is not a useful assertion if the car sits in a shed from Oct thru April.

 

[smoke_wagon_6g]

Hello George,

I am more than happy to provide my response on the forum and also provide the warranty information from Steeda.com - "

• Rust or corrosion to parts caused by environmental conditions such as, but not limited to, salt or other caustic chemicals is not covered by Steeda's warranty

If you had contacted us within the time period you first noticed the rust - we would have advised you to clean them and ways to prevent further rust development.

After consulting with our warranty department and reviewing the photos and feedback you provided, we regret to inform you that the part in question does not qualify as a warrantable product due to the atmospheric conditions and chemicals prevalent in your region.

Additionally, we have observed additional rust spots on the vehicle's undercarriage that align with the rust issues experienced with the jacking rails.

As you are aware, jacking rails endure significant abuse beneath the vehicle, including contact with rocks and other debris that can cause nicks in the powder coating, thereby exposing them to the elements. Despite our best efforts to enhance the durability of our powder coating, it is important to acknowledge that it may not always withstand challenging road conditions, atmospheric elements, and the use of chemicals aimed at reducing ice and snow during winter months.

You had asked me to look into your jacking rails and the condition - which we did. We have plenty of sets on the road since 2017 without issue - and many of them are in the northern part of the country.

It is unfortunate - but some parts of the country use harsher chemicals on the road that result in premature wear on parts

Best Regards,

Tim

I'm glad you posted the email you sent me. It took guts to blame, literally, "atmospheric conditions" (fourth paragraph) as an excuse to reject a lifetime warranty.

And don't forget I wasn't even asking for a new pair. Christ.

This post, however, does add a bit to the letter. You blame me directly! "If you had contacted us in time when you first noticed the rust..." What then? You would advise me to get a car wash once in a while? I do that already, pal.

I guess in my part of the country, New York, with millions of people, will not have Steeda warranty service because of a "caustic chemical." Uh, road salt. How does the rest of the car even survive?

I saw this guy in another thread with the same problem I had. You paid him off with a new pair and he took down the photos of your rusty jacking rails (after just one winter!) and sang your praises. I'd really love to see his photos.

So how dare you claim that you haven't had others with the same issue. You do, you just don't say so, and if they complain, a quick replacement and you're absolved! His car had 88k miles by the way, my car has less than 20k miles.

I installed the Steeda 555 5205 Jacking Rails in June 2016 ... absolutely loved their function !!

After the first winter they were already starting to rust and getting uglier after each winter.

4+ years & 4 winters later I jacked my car up by the rails last weekend to work on rear brakes and as I lowered onto the jack stands at the ends I saw them crunch down a bit. Well they came right off after that and into the steel scrap bin.

Besides O.E. bare hardware & bolts etc. they were the only RUSTY painted parts on the bottom of this 88k mile car ... either poor powder-coating or poor prep beforehand.

The paint/powdercoating on trailer hitches does not hold up as long as it used to either, so guessing today's coatings may not be as good as they used to be.

Doug

In hindsight I wish I thought of that first.

New rails are on the way to me now, should have Monday.

Thank you TJ and STEEDA for taking care of me ... this is by far the best customer service I've received in a long time !!

I also apologize for posting the pictures on this forum and have deleted them from my post.

Doug

I'm done with this hassle. What a bitter taste. Into the dumpster with these rails. Have a nice day.

 

[tj@steeda]

I completely understand your concerns, and I want to make it clear that I didn't place direct blame on you.

Understanding how atmospheric conditions can significantly contribute to the rusting of parts is something that is common in areas like New York.

Regrettably, rusting is not something covered by our warranty.

While I cannot comment on other claims that were handled, it's important to note that each situation is unique and may not be comparable.

Best Regards,

TJ

 

[tj@steeda]

and since you guys are in FL/SC you don't deal with winter+salt. But sheeeet, can't you even rattle-can Rustoleum on the parts? Or include in the product description in giant bold call-out box - no corrosion inhibitor applied, all usage north of Mason-Dixon requires rust preventive measures.


which is not a useful assertion if the car sits in a shed from Oct thru April.

Thank you, Shogun, for understanding that there are thousands of these jacking rails on the road, and specifically, many of them are installed on Mustangs that are driven year-round in the northern part of the country. Not everyone has the benefit of storing their car for the winter.

With an abundance of forums & Facebook groups that are available to us, I wanted to highlight that, that the occurrence of rust on our rails is not a widespread issue or part of a bad batch of powder coating.

Also, in specific cases, certain rails may experience more rust compared to others due to various factors such as atmospheric conditions and other variables beyond our control.

Rust formation can be influenced by a combination of environmental factors, maintenance practices, and other causes that can expedite the process.

Thank you,

TJ

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