Please help

[Bikeman315]

Engine warranty denial based on tire wear?

Big fat bullshit on that one. Take it to another dealer.

If they really bring that up, I agree, find another dealer. Or offer to buy a set of tires from them. So long as the warranty your issue.

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[CJJon]

Well we don’t know that yet. However I’m guessing that’s what they’ll try to pull so yeah, it’s going to another dealer. Hell, apparently they’re not even going to check in with Ford to see if it falls under warranty which is what they’re supposed to do. “Well our dealership will determine if it falls under warranty.”

I'd have called for the hook as soon as it was mentioned.

 

[Bikeman315]

I'd have called for the hook as soon as it was mentioned.

No, no. I want to see how this plays out. Much better than the A10 vs. M6 thread.

 

[sk47]

Hello; I went to look at a used mustang GT a couple of years ago. The guy who owned it was young and the car was only a few months old. Forget the mileage, but it was well under ten K. When I got to the place and saw the tires a red flag was raised. Tires were close to bald front and rear.
Fellow lived near the Federal prison near Pennington Gap VA. Lots of twisty two lane roads in the area. Hard driving can wear out tires in a hurry, but I wondered just how hard.

Anyway worn tires on your car with the mileage does not seem at all excessive. There is a very knowledgeable fellow on this site who knows the procedures. I will flag his forum name @Cobra Jet Maybe he will be willing to point out the procedures you need to follow.

 

[Cobra Jet]

Hey guys,

I‘ve got 2018 that I’ve owned for almost 3 years now as it’s reaching the end of the warranty. It worked perfectly until last night. I did 2 light-mid throttle accelerations. I almost stalled on the second but managed to recover. After the second acceleration I started hearing a weird thumping noise. I started driving it home and when I stopped half way, it stopped but did a little putter after a rev when the rpms would drop. I then continued home and when I was going uphill in 5th gear the car jerked like something happened to the transmission and started thumping more violently then last time. I pulled over and turned the car off. Afterwards the car struggled to turn on, was running cold and it still kept thumping. It’s currently going to the dealership as I’m under warranty. Should I be worried, and will my warranty cover it.

If the issue is found to be the engine, it would be covered under the new car 3/36 IF you’re still within those parameters by either miles or years left.

If the new car 3/36 is depleted, the engine falls under the 5/60 Powertrain Warranty.

If you have a GT350, yes there’s been multiple threads on here about engine failures cross the module years. It sounds like that is what has happened with yours - some type of internal mechanical failure.

You say the car is stock, no tunes, no mods at all - and it has tire wear (how much and how the wear occurred, that’s all subjective and who cares). Tire wear alone can’t be the primary reason for warranty denial for drivetrain components.

If you have concerns about how the Service Center is handling the claim or treating you, you can call the Ford 800# to open a Case which would put your car at a priority concern. At that point the Service Center would have to stay in contact with the Ford CSR who is handling your case. Their main objective then would be to get your car repaired and to make you whole ASAP.

Not every Service Center is “nice” or handles claims in a timely fashion. So if that Dealership is already giving you grief, the only option is to have the car moved to another Dealer of your choice (IF that is even a possibility).

They can extract data from the ECM and see those data captures. Just letting you know, not saying that is what they will do - and I don’t care what was being done before the car started acting up - just letting you know, these cars are full of Tech. It’s an avenue that could be explored IF Ford Engineering requests additional diagnosis from the Service Center.

I don’t think you’re going to have any warranty issues - unless there’s something detrimental that is missing from what has already been posted by you.

Most likely, the engine dropped a valve - seems to be the common correlation with GT350 failures across model years.

 

[K4fxd]

20K miles on stock tires? That is pretty good.

It sounds like this dealer does not want to work on the car. Ford pays them for warranty work.

If you have tuned the car in the past that will void the warranty.

There have been several people who have blown the engines on a race track and Ford has honored the warranty.

 

[Torinate]

To the OP.
I see you’re in Toronto. What dealer did you take it to? I’m just down the road from from you. There’s a few dealers in TO that I wouldn’t buy an air freshener from... let’s hope you’re at a different dealer!

good luck. Especially with the new lockdown and all...

 

[ImmaJosh]

Update:

So they couldn’t prove misuse, instead they’re trying to say a bad oil change. They’re trying to blame to oil filter. It’s a Fram TG11955 and my other dealership told me that it should fit and work fine. Rod bearings was definitely what broke. I’m kinda just assuming my warranty is gone but idk.

 

[wazslow]

Update:

So they couldn’t prove misuse, instead they’re trying to say a bad oil change. They’re trying to blame to oil filter. It’s a Fram TG11955 and my other dealership told me that it should fit and work fine. Rod bearings was definitely what broke. I’m kinda just assuming my warranty is gone but idk.

Who changed the oil last time? As long as that oil filter meets manufacturers specifications, they can't deny your warranty. I'd start to contact a Ford rep if you aren't getting anywhere with the dealer.

 

[ImmaJosh]

Who changed the oil last time?

Last time was myself. Doesn’t make sense though because the oil filter was exactly what was recommended. I know they don’t void warranty for doing your own oil changes. However it was done exactly as specified.

 

[Bikeman315]

Update:

So they couldn’t prove misuse, instead they’re trying to say a bad oil change. They’re trying to blame to oil filter. It’s a Fram TG11955 and my other dealership told me that it should fit and work fine. Rod bearings was definitely what broke. I’m kinda just assuming my warranty is gone but idk.

I'm sorry Josh, but my gut told me that you were going to go down this path. The brand and model filter you used is indicated for your car so unless it was improperly installed would not have caused your engine to blow. Also I'm interested in knowing how much oil was found in the pan?

If they try and tell you that this issue will not be warrantied you need to get the exact particulars as to why they are denying it. Then, if needed, contact Ford and start a claim.

 

[K4fxd]

When I look up the filter I get this one

Fram 44487MS

 

[Bikeman315]

When I look up the filter I get this one

Fram 44487MS

There might be more than one. Maybe older part number.

 

[usgiorgi]

I thought that Fram and Motorcraft filters are made on the same assembly line. Sadly I'm not familiar with Canadian consumer protection laws when it comes to auto warranties. Here in the US we have magnuson-moss act which prohibits dealerships from voiding warranties when you do your own work (given that the work was done right).

If you used the correct filter and the correct oil in the weight and quantity, you did nothing wrong. Your vehicle should be covered.

 

[Bikeman315]

It just got an oil change but no signs of it being put on wrong.
As in the oil change was fine and the oil pressure seemed fine
And quite a bit actually.
10 quartz was put in. Same as they said.
Dip stick showed that there was still oil in there.

Last time was myself. Doesn’t make sense though because the oil filter was exactly what was recommended. I know they don’t void warranty for doing your own oil changes. However it was done exactly as specified.

Josh Ford cannot deny a warranty claim due to user service if you can prove everything was done correctly and to manufacturers specification. But going through your posts regarding the change I'm afraid something went wrong. It is highly unlikely to blow a motor just after an oil change and that not be the reason it blew. Possible yes, but not likely.

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