Broken Valve/ Motor Blown

[17LightningGT]

I would definitely inquire and ask exactly what all is being replaced. Only because as others have stated, once catastrophic internal failure occurs, metal starts getting bounced around inside of the motor and those particles are bound to be nearly anywhere.

Did the damage wipe the cams? Did it score the crank?

I’m really surprised Ford did not opt to just send out a new long block and be done with it - far less labor costs, far less room for any errors and eliminates the remote chances of the vehicle having to come back again for warranty re-work. Not that I doubt your Tech or Dealership isn’t capable of doing the job right - but when there’s that type of internal damage, it just really surprised me they didn’t send out a complete engine.

I'm still questioning why I didn't get a long block from Ford. The labor alone would by my guess, equal out on the cost difference.

As far as I know, the short block comes with a new rotating assembly. The only parts that I believe they are going to re-use are the cylinder head, and maybe the timing components(chain, phasers, guides and tensioners) and the bolt on accessories. As far as the labor costs of it coming back, thats going to be on them, but, if it isn't right after this repair is done, then at that point I believe I'm going to start seeking some compensation for paying for a car I can't use. It is starting to get ridiculous, paying for a brand new car to have it sit in pieces at the dealer .

The roof can handle the weight no problem. The issue I'd have is any paint to paint contact. Like you said, the towels dont cover the whole roof.
The hood is pretty light, so the weight won't be a problem.

As long as there are no dents and scratches I won't be mad. If paint has to be repaired, I won't be so happy about that either.

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[Cobra Jet]

I'm still questioning why I didn't get a long block from Ford. The labor alone would by my guess, equal out on the cost difference.

As far as I know, the short block comes with a new rotating assembly. The only parts that I believe they are going to re-use are the cylinder head, and maybe the timing components(chain, phasers, guides and tensioners) and the bolt on accessories. As far as the labor costs of it coming back, thats going to be on them, but, if it isn't right after this repair is done, then at that point I believe I'm going to start seeking some compensation for paying for a car I can't use. It is starting to get ridiculous, paying for a brand new car to have it sit in pieces at the dealer .



As long as there are no dents and scratches I won't be mad. If paint has to be repaired, I won't be so happy about that either.

I don’t recall asking you - but, have you reached out to the Ford 800 # and have had your Regional CSR involved and have an assigned Case # by Ford?

Because IMO, with the current status of your vehicle - even though the Dealership and Tech may be great - you should have an established Case going to document not only the warranty issue, but how long the vehicle has been inoperable. The Dealership or their Service Center won’t escalate the issue to the Ford CSR level - that is on the Consumer.

As for compensation - if you haven’t established a Case # yet, do it ASAP. If you have an established Case #, you need to call your CSR and really make your point be known how:
1) Dissatisfied you are as a Ford Customer
2) Dissatisfied you are with the whole “new car experience”
3) the vehicle has been inop for X-days/weeks/mos
4) you are paying on a brand new vehicle that you can’t enjoy or drive
5) emphasize again that you’re paying on a brand new car and you’re driving a loaner.... and that you’re appreciative of a loaner BUT again you bought a new car to drive and enjoy - not make payments on a loaner.
6) if resolution can’t be made soon in getting your vehicle back in your possession or they won’t compensate you to make you whole, you’re going to file with the BBB Autoline and retain an Attorney.

Do the above, use the key words and statements as I stated above. Be professional, but drive the point across as to how displeased you really are about the situation. If you can’t get headway with the CSR, ask to speak to their Supervisor - once you get the Supervisor repeat the above.

If the CSR or Supervisor gets how displeased you are about the situation, they will offer (3) types of compensation, of which you can only pick (1):
1) If the car has been in the shop close to 4 weeks, 1 month car payment reimbursement. If the car has been there for going on 2mos, you can pressure them into reimbursing you 2 car payments.

2) 45k Ford Maintenance Plan. This plan has a decent amount of perks, including free oil changes, as well as many other items covered under the plan which would normally be considered wear/tear items, but would now be covered.

3) 75k Ford Extended Warranty (bumper to bumper). This plan would pick up where the 36k ends. So essentially, you’re really getting another 39k miles of bumper to bumper coverage.

You’re in control at this point - so BE SURE to lay it on the line with the CSR and get them to bow to you. You decide which of the (3) above offers best benefits you while the car is inop!!

Don’t let a large Corp like Ford control you or make you think you don’t have any leverage or rights - YOU paid for a brand new car that was supposed to be free from defects and defective craftsmanship.

You can only be patient and nice for so long when it comes to a scenario like you’re going through, I know that for a fact. I’m not posting BS - been there done it due to the excessive warranty issues I had with my previous 2016; the above is factual techniques that work once you have a Case # and if you play their game, you can make them roll over.

 

[BluePonyGT]

That looks a lot like a failed lifter and/or sticking valve guide. Valve stuck open, drops and the piston slams into it. Pieces end up in the cylinder. That tells me the head was probably flawed from the factory to begin with.

At that point I'd forget all of the screwing around and order a crate coyote to replace it from the factory. Why are they screwing around with a new build on a new block? You don't even have 5k miles on it?

EDIT: Oh and if this dealership has a body shop tell them to get that GD hood off the roof and store it over there. Throwing a hood on top of a car is so "Roadkill" - it's something I may do with my rusty '69 chevy long bed, or my wife's '99 Tahoe, but if I saw my hood on my car I'd be pissed.

 

[17LightningGT]

That looks a lot like a failed lifter and/or sticking valve guide. Valve stuck open, drops and the piston slams into it. Pieces end up in the cylinder. That tells me the head was probably flawed from the factory to begin with.

At that point I'd forget all of the screwing around and order a crate coyote to replace it from the factory. Why are they screwing around with a new build on a new block? You don't even have 5k miles on it?

EDIT: Oh and if this dealership has a body shop tell them to get that GD hood off the roof and store it over there. Throwing a hood on top of a car is so "Roadkill" - it's something I may do with my rusty '69 chevy long bed, or my wife's '99 Tahoe, but if I saw my hood on my car I'd be pissed.

My thoughts exactly. There had to be a defect in the head from the very beginning, and its amazing that it held up for as long as it did. I agree about the long block, but I kind of have to deal with what decisions have been made by ford. At the end of all of it, they still have to warranty the motor that they are putting back into the car. I would have figured that they wouldn't want to gamble on the short block, but I guess they are going to. The one thing I will say is that when it let go, it shut itself off immediately, and I think that saved it from spreading the shards all over the place.

 

[17LightningGT]

Here is what I still don't get...

According to this:

https://www.oemfordpartsdirect.com/v-2017-ford-mustang--gt--5-0l-v8-gas/engine--engine


A "short block" is literally the block and nothing else. The tech that is working on the car told me that he can get a short block that doesn't include the heads, but, comes with everything else(rotating assembly) but I cannot find that ANYWHERE. Is that something that is only available at the dealership level?

 

[17LightningGT]

Also, when you click on the cylinder head assembly, it does not come with the camshafts installed, which is EXTREMELY freighting to me, considering that a rocker arm was banging around all over the cams on that side..

 

[GT Pony]

Here is what I still don't get...

According to this:

https://www.oemfordpartsdirect.com/v-2017-ford-mustang--gt--5-0l-v8-gas/engine--engine


A "short block" is literally the block and nothing else. The tech that is working on the car told me that he can get a short block that doesn't include the heads, but, comes with everything else(rotating assembly) but I cannot find that ANYWHERE. Is that something that is only available at the dealership level?

I think Ford is using the term "short block" in error in that parts diagram if it's really just a bare block as shown in the parts diagram. They also call it a "cylinder block", which would be just the bare bones block.

The term "short block" usually means the crankshaft assy and pistons/rods all assembled in the block.

 

[17LightningGT]

I think Ford is using the term "short block" in error in that parts diagram if it's really just a bare block as shown in the parts diagram. They also call it a "cylinder block", which would be just the bare bones block.

The term "short block" usually means the crankshaft assy and pistons/rods all assembled in the block.

So, they are literally going to re-build the motor... I was under the assumption that what they were ordering was the block and rotating assembly, pre-assembled, and then transferring over one cylinder head and replacing another.


Yikes.

I was told what they were ordering was a complete block, minus cylinder heads... at least that is what they lead me to believe.

 

[Lost]

Here is what I still don't get...

According to this:

https://www.oemfordpartsdirect.com/v-2017-ford-mustang--gt--5-0l-v8-gas/engine--engine


A "short block" is literally the block and nothing else. The tech that is working on the car told me that he can get a short block that doesn't include the heads, but, comes with everything else(rotating assembly) but I cannot find that ANYWHERE. Is that something that is only available at the dealership level?

A shortblock typically includes the rotating assembly.

 

[17LightningGT]

A shortblock typically includes the rotating assembly.

I certainly hope so!

 

[17LightningGT]

UPDATE:

Called the dealer today to see where things were at. Still no cylinder head in their possession.

I have contacted Ford, and the Area CSR will be getting in touch with me within the next day.

 

[17LightningGT]

The sad part about the whole thing is that I have been a fairly loyal ford customer, and owned numerous ford vehicles..

1987 Mustang gt
1993 Explorer
2001 Focus
2014 Escape

and currently own

2016 Escape
2017 Mustang GT


Hopefully they can get a long block approved or get something going to get my car back to me soon. I hate paying for a car I cant drive, even though its only a weekend car, there have been plenty of opportunities in the last month that I could have driven the car..

 

[tranceporter]

The sad part about the whole thing is that I have been a fairly loyal ford customer, and owned numerous ford vehicles..

1987 Mustang gt
1993 Explorer
2001 Focus
2014 Escape

and currently own

2016 Escape
2017 Mustang GT


Hopefully they can get a long block approved or get something going to get my car back to me soon. I hate paying for a car I cant drive, even though its only a weekend car, there have been plenty of opportunities in the last month that I could have driven the car..

It sucks that they don't even care about repeat and loyal customers. Sorry to hear about your car.

This is my first Ford and i'm hoping for the best but its obvious these cars have some significant QC issues that arise.

 

[17LightningGT]

It sucks that they don't even care about repeat and loyal customers. Sorry to hear about your car.

This is my first Ford and i'm hoping for the best but its obvious these cars have some significant QC issues that arise.

Cant say that they don't care, its really not the dealers fault to be honest. They have been great to me, minus the lack of communication. I would have thought they would be the one calling me, and I honestly have never gotten a call from them since this started. I have been the one that has called, or shown up, every time I have talked to someone.

I'm surprised that the decision to go the short block vs long block was made, but that is on Ford, not the dealership. Hopefully the Ford CSR that's supposed to get a hold of me can shed some light on the situation and get some movement on the repairs. I honestly wont feel good about the car unless it has a complete factory engine installed back into it. Not that I don't think that the tech is capable, but, I paid for a brand new car, and 4900 miles later to get a rebuilt engine in essentially a brand new car defeats the purpose of buying brand new.

Now I am finding out that the single cylinder head they want to replace is on backorder, I would think that that would push them even further to just order a long block and call it a day.

I have a 2001 buick century that I have owned since october that I use to get to and from work(to keep the miles off the mustang and keep it in pristine condition) and I'll be honest, that buick has proven more reliable than my mustang at this point. I traded a spare rifle for the buick(which the rifle cost me $500) and the mustang was bought for over $30k. Not what I expected lol

 

[HoosierDaddy]

UPDATE:

Called the dealer today to see where things were at. Still no cylinder head in their possession.

I have contacted Ford, and the Area CSR will be getting in touch with me within the next day.

Maybe they can take a head off that long block they have sitting there. [ducking]

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