Worst Problem Ever

[Mirko03]

Just finished reading this Thread. My car (Auto GT) has 2300 miles on the clock and knock on wood has been great. But......... Just after purchase with 421 miles on the clock it just shut off at 40 MPH in traffic. I was able to restart and continue till I entered a Bypass it shut down again at 55 MPH and was able to restart it and continue directly to my Dealer. Needless to say I was less than impressed. My dealer went all over the car road tested it and could not find anything wrong. They had it for over an hour. This was not good enough for me so they reflashed the computer and it appears the problem has been resolved. Not saying this is the fix just saying this is what they did for me and the problem has not returned. I hope you get it sorted out real fast. There is nothing worse than just cruising along and then flame out

In my personal opinion I think that it is the computer as well, reason being is that when it got towed in the second time on Christmas Eve it was left there for 2 nights as the dealership was closed, I went on the Friday to get some stuff out the car and I tried turning it on to see what would happen, naturally the car fired up but I was greeted with an ABS light,Hill start assist unavailable light,traction control unavailable light, which led me to believe that the computer is messed, I'll just wait and see what happens.

Best case scenario I get a completely new car :headbonk:

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[Nemesys]

In my personal opinion I think that it is the computer as well, reason being is that when it got towed in the second time on Christmas Eve it was left there for 2 nights as the dealership was closed, I went on the Friday to get some stuff out the car and I tried turning it on to see what would happen, naturally the car fired up but I was greeted with an ABS light,Hill start assist unavailable light,traction control unavailable light, which led me to believe that the computer is messed, I'll just wait and see what happens.

Best case scenario I get a completely new car :headbonk:

Good luck man. I know how you feel going through these issues. Mine has been at the dealer since slightly after Christmas and just now I may get it back tomorrow. Days feel like weeks and weeks feel like months after having a big purchase like this go bad. Hopefully they get everything worked out quickly for you.

 

[Diode Dynamics]

OP have you reached out to Rachael yet? She can provide you with more information and usually escalate these situations to the right people

I'd send her a PM if you haven't already

Nick C.

 

[Mirko03]

OP have you reached out to Rachael yet? She can provide you with more information and usually escalate these situations to the right people

I'd send her a PM if you haven't already

Nick C.

Thanks, I have spoken with Rachael already and she directed me to Nicki who is the Canadian Rep, she than set me up with a Customer Service Manager from Ford Canada.

 

[POOPonYOU]

You are taking this way out of proportion, it's part my fault for not being more clear with my thread.

This is MY worst problem I have had with a new car, this was not meant to be a generalization of all problems had with new vehicles I know that there are far worse things that can happen but I am bringing light to my situation so that if it happens to someone else they can address it in order to avoid any accidents.

I am still a bit confused at how you associated my post with people getting killed, considering that I could have been killed as well with this problem, luckily I was not but I could have been.

I apologize if I offended you in any way.

No need to apologize! If this is YOUR (the creator of this topic) worst problem ever then that's what it is. Good for you if this is your worst problem ever. I wish my car malfunctioning was my worst problem ever. Someone dying in a car crash because of a malfunction is not YOUR worst problem ever. It's their worst problem ever. I think it's funny that people can't allow other's to vent their frustrations on these forums when having issues with the car. I know what you meant.

 

[c3po]

Does Canada have a Lemon Law? If so, how similar is it?

 

[Mirko03]

Does Canada have a Lemon Law? If so, how similar is it?

No we do not, MellowYellow explained it perfectly a few posts ago and that is basically all we can do when it comes to "Lemons"


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[FordService]

...This was not good enough for me so they reflashed the computer and it appears the problem has been resolved. Not saying this is the fix just saying this is what they did for me and the problem has not returned. I hope you get it sorted out real fast. There is nothing worse than just cruising along and then flame out

I'm glad to hear the concern has been resolved and the flame rekindled, Sig556. Shoot over a PM if you have any questions or the concern flares again.

Good luck man. I know how you feel going through these issues. Mine has been at the dealer since slightly after Christmas and just now I may get it back tomorrow. ...

Did you get your Mustang back, Nemesys? Let me know how it's going.

OP have you reached out to Rachael yet? She can provide you with more information and usually escalate these situations to the right people ...

Nick C.

Thanks for suggesting me, Nick C.!

Thanks, I have spoken with Rachael already and she directed me to Nicki who is the Canadian Rep, she than set me up with a Customer Service Manager from Ford Canada.

I'm glad Nikki was able to send this up, Mirko03; we want to restore your faith in your Mustang.

Rachel

 

[FordServiceCA]

Thanks, I have spoken with Rachael already and she directed me to Nicki who is the Canadian Rep, she than set me up with a Customer Service Manager from Ford Canada.

Hey Mirko03,

Just want you to know that your concerns are being addressed. It's taking some time, no worries! Soon you'll have your Mustang back, working properly. We want to make sure that you are completely satisfied with your new vehicle and that is resolved.

Your CSM is working closely with your dealer towards the best resolution.

Please let me know if you have any other questions or concerns; I'm here to help you (and any other Canadian customers ) out.

Nikki
Ford Service CA

 

[Mirko03]

Just wanted to post an update on whats going on:

FORD CSM contacted me today advising me that the Ford Engineer has advised the dealership to order a PCM for the vehicle, this part is on back order and should be at the dealership within 5 business days.

When the part comes in they will install and test drive the vehicle to ensure that this issue does not happen again and I will be advised on what the outcome is.

I will update again once they install the PCM.

 

[Mirko03]

Update Today:

Got a call from Ford today, the dealership replaced the PCM (Computer) in the vehicle, they ran a diagnosis on the vehicle with the new PCM and it was still throwing out wrong codes.

As of right now I am at a stand still, I am waiting for Ford Engineering to come out again and diagnose the problem, if they cannot figure out what is wrong with the car they will be ordering a new car.

I will update again on Friday when they follow up with me.

 

[Nemesys]

if they cannot figure out what is wrong with the car they will be ordering a new car.

Did they specifically say that?

 

[Mirko03]

Did they specifically say that?

Yes, that is exactly what was said *If the engineer's can't diagnose the problem we will replace your vehicle*

 

[Mirko03]

Update:

Ford has not been able to find a fix for the vehicle, I was informed by my CSM today that they have started the process into getting me a new vehicle.

She has been contacted by the Regional Sales Manager as well as the Sales Manager of the dealership in which my car is currently at to work out some numbers(whatever that means) I was informed that I will have an update on Thursday when she finishes collecting all the necessary information.

On a side note the car has been at the dealership since December 24th, 2014.

 

[Tony Alonso]

Thanks for the update on your status. I am sorry the issue could not be diagnosed and addressed. Were you given an idea about how long it would take for your replacement vehicle to be made available?

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