Warranty Engine Replacement. CHECK OILFILTER!

[crazyfish]

I don't think these service guys understand that Ford warranties this car for track use. When I took my car for oil change before my last track day, I was having a convoy with one of there advisors, and told him I was going to the track, and his reply was "don't tell us that if you wanna keep your warranty". I proceeded to tell him it's covered for track use. Several other advisers didn't believe me, until the service manager told them I was correct. So out of 6 strive guys only 1 knew it was covered.,

I am posting because I am pretty much done now with Ford because of stuff like this. Please don't believe you have a warranty. This is solely in fords hands and the local reps. What I have been seeing is if the dealer thinks the warranty isn't worth fixing they contact the zone rep and tell them the car has been abused. Also if it hasn't the dealer may cold rev it and cause a trouble code to be thrown. Dealer then pulls codes and then documents it and says customer abused car!

Not saying all dealers do this but I am going through similar issues like this right now and 2 of my friends went through this with their gt350's and now no longer both dumped their gt350's. 1 track pack. 1 R. Again 3 different dealers and all same tactics and less than 1 year ownership.

I have been deciding whether to keep the car, put it in storage or get rid of it but Ford refused to step in and help in my situation and now knowing numerous people going or gone through this has tainted me. Feel deceived and left in the cold. What a shame. The best car ford has ever made if it works ? Shame on ford for bringing out a car that can't be fixed and you may need to buy 3 to get 1 that works or looks good.

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[Minn19]

I am posting because I am pretty much done now with Ford because of stuff like this. Please don't believe you have a warranty. This is solely in fords hands and the local reps. What I have been seeing is if the dealer thinks the warranty isn't worth fixing they contact the zone rep and tell them the car has been abused. Also if it hasn't the dealer may cold rev it and cause a trouble code to be thrown. Dealer then pulls codes and then documents it and says customer abused car!

Not saying all dealers do this but I am going through similar issues like this right now and 2 of my friends went through this with their gt350's and now no longer both dumped their gt350's. 1 track pack. 1 R. Again 3 different dealers and all same tactics and less than 1 year ownership.

I have been deciding whether to keep the car, put it in storage or get rid of it but Ford refused to step in and help in my situation and now knowing numerous people going or gone through this has tainted me. Feel deceived and left in the cold. What a shame. The best car ford has ever made if it works ? Shame on ford for bringing out a car that can't be fixed and you may need to buy 3 to get 1 that works or looks good.

Im not denying or arguing what you've gone through with Ford, but my only question is why? What is the motivation for this kind of behavior? Service departments revenue depends on a lot of warranty work so why would they seemingly go against their own interests?

Again, not denying all of the bullshit you've gone through and just thinking out loud why the service departments would act like this towards their customers and their own interests. I'm genuinely baffled. :headbonk:

 

[stanglife]

I am posting because I am pretty much done now with Ford because of stuff like this. Please don't believe you have a warranty. This is solely in fords hands and the local reps. What I have been seeing is if the dealer thinks the warranty isn't worth fixing they contact the zone rep and tell them the car has been abused. Also if it hasn't the dealer may cold rev it and cause a trouble code to be thrown. Dealer then pulls codes and then documents it and says customer abused car!

Not saying all dealers do this but I am going through similar issues like this right now and 2 of my friends went through this with their gt350's and now no longer both dumped their gt350's. 1 track pack. 1 R. Again 3 different dealers and all same tactics and less than 1 year ownership.

I have been deciding whether to keep the car, put it in storage or get rid of it but Ford refused to step in and help in my situation and now knowing numerous people going or gone through this has tainted me. Feel deceived and left in the cold. What a shame. The best car ford has ever made if it works ? Shame on ford for bringing out a car that can't be fixed and you may need to buy 3 to get 1 that works or looks good.

Ok, so you just kinda said that on 3 different occasions that you know of, dealers cold-rev'd engines to the point of throwing codes in order to then accuse the customer of abusing the car.... I feel for you man and I hope you get resolution but I'm afraid you're venting to the point where it's sounding unbelievable. First, I wouldn't say anything else online - I'd continue to try to work it through Ford - hire an attorney if you think it's warranted. Second, if you still want to rant on this, maybe start a dedicated thread for it so you can document it.

 

[superman07]

This story warms my heart. I hope its consistent.

Ford Service has told me directly on 2 occasions this year they have zero power over the dealerships. If a dealer digs in their heels they cant really do anything.

 

[ITLRUN]

I am posting because I am pretty much done now with Ford because of stuff like this. Please don't believe you have a warranty. This is solely in fords hands and the local reps. What I have been seeing is if the dealer thinks the warranty isn't worth fixing they contact the zone rep and tell them the car has been abused. Also if it hasn't the dealer may cold rev it and cause a trouble code to be thrown. Dealer then pulls codes and then documents it and says customer abused car!

Not saying all dealers do this but I am going through similar issues like this right now and 2 of my friends went through this with their gt350's and now no longer both dumped their gt350's. 1 track pack. 1 R. Again 3 different dealers and all same tactics and less than 1 year ownership.

I have been deciding whether to keep the car, put it in storage or get rid of it but Ford refused to step in and help in my situation and now knowing numerous people going or gone through this has tainted me. Feel deceived and left in the cold. What a shame. The best car ford has ever made if it works ? Shame on ford for bringing out a car that can't be fixed and you may need to buy 3 to get 1 that works or looks good.

All this doom and gloom speak is crazy. I had a hell of an incident on track in a modified car while running over 120 mph. Ford stepped up to the plate and took care of me. You didn't see me online venting or asking the Internet for opinions on my situation. I was extremely quiet and worked with my dealer to get things handled. Of course there were times I had to flex and show them I wasn't going to be a "push over", but all of this can be done peacefully and respectfully.

I simply do not believe that a Ford service department would deliberately sabotage someone's car to keep them from getting warranty service done. Take off your tinfoil hat. I do believe that some service departments would refuse to take the time needed to make a repair happen if the customer was a PITA to deal with. :shrug:

Bottom Line, if the dealer is not on your side, don't expect to get things done. If you had taken a poll when my car caught on fire if Ford would have helped me, I would expect the majority of people would have said "No Way In Hell". If you would have asked about me getting a R for a replacement, I would have been a laughing stock.

 

[Blaze489]

Like Joe said keep your mouth Shut, we both got helped out. Just bring it to the dealer, do not say anything, and go to work that day. Do not bother them, just wait for the call from ford, that they will help you out. There is a guy on the facebook group blabbing everything, has videos of the incident while he was at the track. I told him to take it down, he said he was not scared of showing everyone. Well now ford will not help and he is going to court. So choose your path wisely

 

[Voodooo]

When I was at my local dealer months ago picking up parts, they had a GT350 in the shop and the Ford rep said to me that he is the "only" one sent to investigate the cause. Not the dealer. He goes throughout the country and is the guy that deals with just the gt350.

 

[ITLRUN]

When I was at my local dealer months ago picking up parts, they had a GT350 in the shop and the Ford rep said to me that he is the "only" one sent to investigate the cause. Not the dealer. He goes throughout the country and is the guy that deals with just the gt350.

They sent a fuel systems engineer (who also happened to be a fire investigator) to look at mine and not the oil systems guy I expected. :shrug:

 

[Rogue]

Sounds like the Service rep is clueless on the GT350.

They're all clueless on the GT350 - zero training is provided on this car - they treat it like it's another GT - mine asked me how I liked the supercharged engine.

 

[Minn19]

All this doom and gloom speak is crazy. I had a hell of an incident on track in a modified car while running over 120 mph. Ford stepped up to the plate and took care of me. You didn't see me online venting or asking the Internet for opinions on my situation. I was extremely quiet and worked with my dealer to get things handled. Of course there were times I had to flex and show them I wasn't going to be a "push over", but all of this can be done peacefully and respectfully.

I simply do not believe that a Ford service department would deliberately sabotage someone's car to keep them from getting warranty service done. Take off your tinfoil hat. I do believe that some service departments would refuse to take the time needed to make a repair happen if the customer was a PITA to deal with. :shrug:

Bottom Line, if the dealer is not on your side, don't expect to get things done. If you had taken a poll when my car caught on fire if Ford would have helped me, I would expect the majority of people would have said "No Way In Hell". If you would have asked about me getting a R for a replacement, I would have been a laughing stock.

Like Joe said keep your mouth Shut, we both got helped out. Just bring it to the dealer, do not say anything, and go to work that day. Do not bother them, just wait for the call from ford, that they will help you out. There is a guy on the facebook group blabbing everything, has videos of the incident while he was at the track. I told him to take it down, he said he was not scared of showing everyone. Well now ford will not help and he is going to court. So choose your path wisely

I completely understand where you guys are coming from, but not all get treated the same way. I don't know the others (or your situation [MENTION=21562]Blaze489[/MENTION]), but there are plenty of stories from members about very aggressive dealer service employees looking to void a warranty for some reason. I for one would like to know why that is. Is it just running in to bad employees or is it bigger than that? This is a public forum and a place to share information. I wouldn't want to dissuade people from doing that.

You either have a warranty or you don't under certain conditions regardless of what is said publicly. I don't know Facebook guys situation, but if his lawyer is worth anything, he will look at how Ford handled you guys and use it against them. They set a precedent and would be foolish not to treat everybody the same way or they open themselves up to other litigation.

[MENTION=13014]ITLRUN[/MENTION], no offense, but had you not nearly been killed in such a spectacularly public fashion......do you really think you would be treated as well as you have been? We'll never know, but I highly doubt it.

 

[firestarter2]

I completely understand where you guys are coming from, but not all get treated the same way. I don't know the others (or your situation [MENTION=21562]Blaze489[/MENTION]), but there are plenty of stories from members relating stories about very aggressive dealer service employees looking to void a warranty for some reason. I for one would like to know why that is. Is it just running in to bad employees or is it bigger than that? This is a public forum and a place to share information. I wouldn't want to dissuade people from doing that.

You either have a warranty or you don't under certain conditions regardless of what is said publicly. I don't know Facebook guys situation, but if his lawyer is worth anything, he will look at how Ford handled you guys and use it against them. They set a precedent and would be foolish not to treat everybody the same way or they open themselves up to other litigation.

[MENTION=13014]ITLRUN[/MENTION], no offense, but had you not nearly been killed in such a spectacularly public fashion......do you really think you would be treated as well as you have been? We'll never know, but I highly doubt it.

I think its partly bad employees and partly that sometimes when people post things on the internet to complain that take liberties with the truth.

 

[Minn19]

I think its partly bad employees and partly that sometimes when people post things on the internet to complain that take liberties with the truth.

Agreed, we never truly know both sides of the story. I haven't been here that long, but for some reason [MENTION=19262]Zitrosounds[/MENTION] experience struck me as very odd. I obviously don't know him at all, but from his posts he seems like a straight shooter. I found it odd and disconcerting that the dealer goes after him looking for excessive tread wear and for having a helmet in the car during a previous service appointment. At the very least, it is a very unprofessional way to approach his issue, especially right off the bat.

So far I've been very lucky with my Service Advisor. I'm straight with him and he is back to me. That is all I really expect out of it.

 

[firestarter2]

I expect them to take care of him, service manager sounds like a tool. May be the helmet he had in his car was for his motor cycle

 

[Zitrosounds]

Spent some time Sunday researching the P0015 code. P0015 Bank 1 exhaust cam over-retardation could be caused a variety of things. 1. Wrong viscosity oil or debris in oil blocking OCV from operating properly preventing the advancing of timing. 2. Bad OCV or cam position sensor or damaged phase blocks. Finally and the most disturbing is slipped timing...OUOCH!!!!

I think the clanking I heard was knocking due to said cam not advancing. I had just come off the interstate so their was no issue as the timing was naturally retarded. Once I came to a stop or idle and attempted to accelerate is when the problem presented itself. So, I strongly believe it may just be the OCV or another sensor related to the VVT. I really do not think its slipped timing as it is only affecting bank 1 exhaust cam. What are the possibilities of slipped timing in only that cam???? Possible? sure! anything is possible but not probable.

Keep you posted.

 

[firestarter2]

I would think if the chain was slack enough to slip it would be making a hell of a racket

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