Transmission blew

[GrabberBargeCaptain]

Customer care says the only option is that I rent a vehicle and get reimbursed later. I guess I'll have to hire an attorney

uhh.. that attorney will cost you 10x more than a rental. it sucks and i feel for you, but if they don't have one, they don't have one.

it sounds like the real issue is their $45 a day stipend might be BS..i just checked rentals around here and they're like 50-65 a day starting.

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[Mikestang20]

When I bought the car new, it was established that any warranty repairs required would be taken care of and loaner provided. This car sat on the parking lot of a ford dealer for 2 months with absolutely nothing done to it. Who can afford to make a car payment on something you can't drive because ford is still stuck on covid protocol?

 

[JCFoster]

That makes sense. I agree 100% that if it was agreed upon when you purchased it. Then absolutely. Hopefully they’ll just replace it. I would request to talk to the dealership manager there respectfully and see if they’ll help you especially if it’s your only vehicle, etc. At the least let you use an old trade in setting on the lot.

 

[tdstuart]

Dealers don't re-build anything anymore. They get a certified OEM reman unit and install it.

I don't know where you heard this but this is just 100% false. My dealership will rebuild transmissions, differentials, and long blocks (they usually will order a shortblock but will assemble the longblock).

From what I have heard from lots of people on the forums the dealerships are preferring to rebuild the 10r80 rather than order a new unit.

 

[S550HPP]

My 10R80 was in shop at least 7 times incl rebuild before replacement and Ford preapproved Luxury rental at Enterprise.

I got GT convertibles and on trans replacement S650 coupe, non convertibles in yet, for 12 days or so saw the bill and it was over $1K

Ford corp prescribes several SW updates, couple valve body overhaul and replacements, then rebuild finally a replacement. There is no way to circumvent. It seems like they know that many people don't have the time to deal with it so sell the car or trade in.

In the end, after rebuild was worse than before, I told my dealer principal and Ford I was going to replace the trans on my own and sue. Within days they had approval for new one, dates booked and Luxury Enterprise approval confirmed. They also replaced the cooler and Converter that came with the new trans.

Still doesn't shift D to R like normal. Needs a new valve body.

 

[ice445]

They told me they didn't have any for 2 months! LMFAO.... then customer care advised me to rent a car, must be a ford vehicle,max $45 per day and I would be reimbursed later. I'm like are you f-ing kidding? Can't rent a skateboard for that. At the minimum it'll need a transmission rebuild, and that will take months

This isn't the first time I've heard that the rental "must be a Ford vehicle", but I'm pretty sure that's just made up nonsense. It's unenforceable because you typically can't select one at many locations for anything close to the reimbursement rate (If they even have any Ford vehicles at all). It's not like the old days when a Fusion was a commonly available rental car, lol.

It's a shame the A10 has been so problematic, it's actually insane how many units they're replacing on a regular basis. Mostly in the F150. The backlog is nuts. Yet GM with the same hardware doesn't seem to have the same propensity of issues, go figure.

 

[Cobra Jet]

I think you’re overthinking this. Could be wrong. I know from Chevrolet they’ll just replace it and usually around a week. I don’t have any experience with Ford. What I don’t understand is the ones saying Ford owes you a rental. I’d like to know where this entitlement is written? When I bought my ‘16 they offered a pay up front (set amount) and I would get a rental. But never has anyone told me if my car was in for warranty repair I was entitled to a rental or loaner.

As for Ford Loaners and unless something has changed in the last 2-5 years, Ford should be providing a Customer with a vehicle loaner if the Customer is the original owner of the vehicle up to 5yr/60k and if the car is to remain at the Service Center for more than 48hr for warranty repairs. If the loaner is needed longer than 4 days, the Ford Service Center also can put in an extension via their internal Ford FMC360 Warranty form. Tell your Dealership to reference the Ford Warranty and Policy Manual which was (SECTION 6 – FORD/LINCOLN PROGRAM POLICIES SECTION FORD IN-WARRANTY LOANER PROGRAM). Every Franchise has access to it via Ford OASIS and other internal channels.

Also if the Service Center does not have any fleet loaners, they should be able to get you a loaner through Enterprise (or other similar services in your area). Normally if the Dealership has an account with a local Rental Corp. it should be of no expense to you and the Service Center will get reimbursed through Ford for the rental. HOWEVER if you have a Case # and if the Service Center has no accounts with a local Rental Car Corp., the direction is (as you were told) that you may have to pay up front and you would get reimbursement via Ford Corp. via the Dealership’s on-site finance office.

—-

And if they can’t get a new or rebuilt 10R80 quick enough (meaning it’s “months out”), in that same Policy Manual - to expedite repairs, they can also pull a new part off of an existing new inventory Ford. Meaning, they *could* pull a new 10R80 off a new car on the lot - repair the Customer car (with same warranties as if the unit was shipped from Ford), set the Customer on their way - and then repair their lot vehicle once the new component arrived. The problem with this is it is more labor intensive… and now they have an inventoried unit that can’t be sold until repaired. It’s not the norm BUT it is an exception per the Policy Manual IF it’s a dire situation to satisfy the customer….

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“Getting an Attorney” won’t do anything… it will only cause more headaches and they won’t take such a case for “free” just to get a vehicle repaired. You’ll then be tied up between an Attorney and all his/her other cases where you’re not a priority and you’ll be dealing with that mess on top of the Service Center. An Attorney would only be of service if you’re doing a Lemon Claim, which at this stage on a 2020 vehicle, you’re well beyond most State Lemon Law/Buy Back limitations and deadlines by years and accrued miles.

 

[SHOdaddy68]

I don't know where you heard this but this is just 100% false. My dealership will rebuild transmissions, differentials, and long blocks (they usually will order a shortblock but will assemble the longblock).

From what I have heard from lots of people on the forums the dealerships are preferring to rebuild the 10r80 rather than order a new unit.

The re-builds are not actually done at most dealers. They typically have a central shop that does the actual work for multiple dealers.

 

[Mikestang20]

Anyone know the actual wait time for a rebuild or replacement? Or that probably depends on the dealer? The car has 32k miles, and I wouldn't mind trading for a 24. May try the lemon-good faith deal. See how upside down they'll try to put me

 

[GL95]

Anyone know the actual wait time for a rebuild or replacement? Or that probably depends on the dealer? The car has 32k miles, and I wouldn't mind trading for a 24. May try the lemon-good faith deal. See how upside down they'll try to put me

You can't lemon a 3 year old car with 32k miles

 

[Mikestang20]

The car is actually 2 years old with 32k miles, a long history of "warranty repairs " for transmission at a ford dealership, and the bumper to bumper is still good. 5/60 Powertrain is still good as well, plus the lifetime Powertrain from Demontrond auto group. Lemon might be the wrong word, but I'm sure Ford will make it right.

 

[TonyT930]

Hey guys, my transmission gave up the ghost last night. 32k miles, multiple stays at dealership for transmission issues ( we can't find anything wrong blah blah blah) stock 22 gt premium A10 3.55 gears. Dealer has no loaner for 60 days, I know the transmission will need a complete rebuild or replacement. ford customer care is useless. Does anyone have a number to get to higher level of management that might help expedite this process? Thanks

 

[TonyT930]

Hey guys, my transmission gave up the ghost last night. 32k miles, multiple stays at dealership for transmission issues ( we can't find anything wrong blah blah blah) stock 22 gt premium A10 3.55 gears. Dealer has no loaner for 60 days, I know the transmission will need a complete rebuild or replacement. ford customer care is useless. Does anyone have a number to get to higher level of management that might help expedite this process? Thanks

Have them pay for a rental car from enterprise for you.

 

[Qcman17]

It's a shame the A10 has been so problematic, it's actually insane how many units they're replacing on a regular basis. Mostly in the F150. The backlog is nuts. Yet GM with the same hardware doesn't seem to have the same propensity of issues, go figure.

My car had a valve body overall about 3 months ago and still has a couple oddball shifts. It’s going back for reprogram next week to see if that helps. I went for a drive with the shop foreman who’s also a trans specialist and he was saying the same as you that it’s been a crazy problem for the F150’s but not so much for Mustangs oddly enough.

He also told me there is nothing more hardware wise at this point he can do. I asked about a CDF drum replacement but he said my car isn’t exhibiting any behaviour related to that. Apparently it’s dramatic when that fails. But the valve body does break in some and so a KAM reset and drive cycle procedure is recommended after that period. So will see I guess.

I bought a ESP a couple years ago because of this effin trans and have just under 3 years left on it thankfully. So I’ll bide my time.

Bottom line Ford is just trying to run out the clock with these minor repairs to get it to that finish line.

 

[Mikestang20]

I definitely agree with you on that. Customer care actually called me again this morning. They reiterated the same rental car bs, and I calmly explained how that's not feasible. I bet my CDF drum came apart! I'll let the dealer get something going, but will insist on a brand new transmission, because I know this one will never be right. My 2020 gt A10 was clunky as most are not never had any issues and I traded it in at 48k miles.....

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