Rattle update 2018 GT

[Ock]

sorry. im frustrated and just want my car back...

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[Ock]

LOL. Careless shop or do all shops put tools down on various car surfaces....they never heard of a rag or fender protectors haha?

theres an oil stain on the front... super pissed but hopefully it come out.. i waxed it day b4 i dropped off and its been inside the whole time...

 

[Ock]

lol sooo they have it back together and well no surprise its still making noise... they are checking wiring now per ford corp...

 

[2016S550]

At least you have an update and hopefully a new motor on the way soon.

 

[Ock]

Dealer actually called me... I am finally getting a long block... only took 3 months and 1000000 phone calls....

 

[Mike Pfeifer]

Good. About time.

 

[Ock]

Good. About time.

lol ur telling me...

 

[2016S550]

Dealer actually called me... I am finally getting a long block... only took 3 months and 1000000 phone calls....

Good deal!

 

[Ock]

So they said im getting block and heads - what else can i expect from this? ive never had to do this as a warranty. I assume they just move intake etc over to new block? How do i track mileage? just subtract what ever i have now? Once i get it just normal break in procedures? man i cant wait to get it back...

 

[Ock]

Dealer called and said the engine is here! Cant wait to get it back...

 

[Mike Pfeifer]

Getting the engine has been the fastest part of this whole ordeal.

 

[Ock]

Getting the engine has been the fastest part of this whole ordeal.

lol ya... i got a different service writer at dealer, whom told me he loves my car so it may work in my favor... but says replacing whole engines is their bread n butter jobs...makes me think they have a very large parts cannon that is well used. I'm guessing diagnosing is a dying art there...

 

[Cobra Jet]

Good to hear, even though it's been quite the ordeal for you. Have you discussed with your Ford Regional Case Rep what is being done to make you whole from a "time down" perspective?

 

[Ock]

Good to hear, even though it's been quite the ordeal for you. Have you discussed with your Ford Regional Case Rep what is being done to make you whole from a "time down" perspective?

i have - actually ill paste some of conversation, i dont think they are going to do much. Also the car rental is at $3135.00 as of today...lol.
Email from Ford rep...
The dealership will be the only one that can provide you with the warranty on the parts they are installing in your vehicle.



Vehicle payments are only a courtesy we take a look at the vehicle payments once the vehicle is completed. Keep in mind that we cannot assist you will all of the months that the vehicle is down. I will look into a vehicle payment once the vehicle has a clear path to repair with an ETA of completion.

 

[Cobra Jet]

i have - actually ill paste some of conversation, i dont think they are going to do much. Also the car rental is at $3135.00 as of today...lol.
Email from Ford rep...
The dealership will be the only one that can provide you with the warranty on the parts they are installing in your vehicle.



Vehicle payments are only a courtesy we take a look at the vehicle payments once the vehicle is completed. Keep in mind that we cannot assist you will all of the months that the vehicle is down. I will look into a vehicle payment once the vehicle has a clear path to repair with an ETA of completion.

When the vehicle is completed - and you talk to your Ford CSR again, push for reimbursement of vehicle payments for as many months as you were without the vehicle. Explain that you're a dissatisfied customer due to the length of downtime and this isn't what you would consider a good Ford vehicle ownership experience. I would also say it in a way that you were essentially paying on an product that wasn't able to be utilized due to manufacturing defects.

They should reimburse you for as many months you made payments on a "ghost" vehicle.

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