Kurt in VT
Member
- Joined
- Mar 12, 2021
- Threads
- 2
- Messages
- 21
- Reaction score
- 27
- Location
- Shaftsbury, VT
- First Name
- Kurt
- Vehicle(s)
- 2021 Mustang GT Premium, 2014 Toyota 4Runner
- Thread starter
- #1
I’ll preface this by saying that I completely understand how bad supply and staffing issues are at the moment, but that still isn’t an excuse to charge a customer for product then blow off his request for an update on shipping.
On August 20, I ordered a set of jacking rails for my 2021 GT Premium fastback. At no point do I recall seeing that the product was out of stock, so a week later I emailed Steeda for an update, and got no reply until I solicited TJ’s help via the forum. Then, Phil got back to me to say the parts were in production and were expected to ship during the first week in September.
That was nearly three weeks ago. Last week, I emailed Phil directly looking for an update, and never received a reply. This weekend, I contacted TJ via the forum, and still haven’t heard from him. Yesterday, I called Steeda and got transferEd between customer service and sales, and guess what they told me? Yep, my rails are in production and are expected to ship next week. I seriously doubt it, as the follow up email from Sales (Phil, again) never arrived. In other words, I’ll be told “next week” until I stop calling, or by some miracle my parts actually ship. The old “free beer tomorrow“ gag.
It‘s likely that I’ll have to work through my credit card company to dispute the charges, but at the end of the day, it isn’t about the money or the delay in shipping - it’s about how you treat customers.
Before ordering anything from Steeda, my advice is to make certain the parts are in stock, or be prepared for an indefinite wait, and indifferent customer service.
On August 20, I ordered a set of jacking rails for my 2021 GT Premium fastback. At no point do I recall seeing that the product was out of stock, so a week later I emailed Steeda for an update, and got no reply until I solicited TJ’s help via the forum. Then, Phil got back to me to say the parts were in production and were expected to ship during the first week in September.
That was nearly three weeks ago. Last week, I emailed Phil directly looking for an update, and never received a reply. This weekend, I contacted TJ via the forum, and still haven’t heard from him. Yesterday, I called Steeda and got transferEd between customer service and sales, and guess what they told me? Yep, my rails are in production and are expected to ship next week. I seriously doubt it, as the follow up email from Sales (Phil, again) never arrived. In other words, I’ll be told “next week” until I stop calling, or by some miracle my parts actually ship. The old “free beer tomorrow“ gag.
It‘s likely that I’ll have to work through my credit card company to dispute the charges, but at the end of the day, it isn’t about the money or the delay in shipping - it’s about how you treat customers.
Before ordering anything from Steeda, my advice is to make certain the parts are in stock, or be prepared for an indefinite wait, and indifferent customer service.
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