pp wheel chipped while washing!!

[Rypkr937]

While using a regular garden hose, soap and a microfiber my pp wheel chipped! Is this covered under my warranty? The car only has 1500 miles!

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[Rypkr937]

Picture

 

[XDMan]

I've heard of hard water, but this is ridiculous...but in all seriousness, I hope it's covered. Unfortunately, (depending on what it looks like) it will be very difficult to prove it didn't happen due to hitting a curb or something.

 

[Rypkr937]

For whatever reason it keeps failing when I try to upload a picture. There is zero other damage around it. You can tell there was no impact with a curb or any other object just a clean eraser size chip with no scratches or anything around it.

Ridiculous. Going to the dealer now.

 

[StangIt #1]

For whatever reason it keeps failing when I try to upload a picture. There is zero other damage around it. You can tell there was no impact with a curb or any other object just a clean eraser size chip with no scratches or anything around it.

Ridiculous. Going to the dealer now.

Subscribed. Please report back with your dealership experience. I also have a small chip on one of mine (no curbing) that either resulted from flying debris while driving or ??? I honestly planned to use touch-up paint on it, but not sure if I can get it to match/blend.

 

[Rypkr937]

Subscribed. Please report back with your dealership experience. I also have a small chip on one of mine (no curbing) that either resulted from flying debris while driving or ??? I honestly planned to use touch-up paint on it, but not sure if I can get it to match/blend.

Mine definitely happened while washing it. I was thoroughly spraying it down with the garden hose and was up close and personal and it wasn't there. Then when I started washing it with the microfiber it was clear it appeared. I don't have a single chip anywhere on the vehicle so it's not like I was behind a big rig spraying gravel all over the truck or anything...

I went in on Saturday and they said I needed to come back to talk to the body shop manager, which I'm going to do in a few hours this morning. I'm also wondering if it helps that I purchased the wheel and tire warranty?

 

[Todd15Fastback]

The wheel and tire warranty should cover the replacement of a new wheel. Unless there are silly stipulations within in the verbiage.

 

[Asharus]

i dont think wheel and tire would replace a wheel because of a chip.

 

[Todd15Fastback]

i dont think wheel and tire would replace a wheel because of a chip.

The warranty that I have will replace the wheel for any imperfections on the face of the wheel.

Not sure how they could fix a PP wheel and get it back factory looking using touch-up paint. Maybe they have a different process for that. No idea.

 

[Asharus]

i see. this is what i have. it says excludes cosmetic damage

http://sandersonflmv.com/Finance/FordESPTireCare.pdf

 

[PonyGrrrl]

i see. this is what i have. it says excludes cosmetic damage

http://sandersonflmv.com/Finance/FordESPTireCare.pdf

I have the tire and wheel warranty and I had a tire replaced and repair to the wheel performed when the wheel was curbed. They don't replace the wheels for cosmetic damage but they do repair them.

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[Asharus]

that's awesome, good to know.

 

[Rypkr937]

I have the tire and wheel warranty and I had a tire replaced and repair to the wheel performed when the wheel was curbed. They don't replace the wheels for cosmetic damage but they do repair them.

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Dealer told me they won't replace OR repair my wheel.

Recap - 1500 miles, chipped while washing with a garden hose and microfiber, I paid for tire and wheel warranty. I'm livid.

 

[PonyGrrrl]

Did you file a claim with the insurance company that the policy is with? I read the terms of the contract and followed the claim. I had the option to take my car anywhere. I chose the dealership because my car was there for something anyway. I gave the dealership body shop the claim number and it was a done deal. If you can't use the warranty you purchased then cancel it and get your money back.

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[Rypkr937]

Did you file a claim with the insurance company that the policy is with? I read the terms of the contract and followed the claim. I had the option to take my car anywhere. I chose the dealership because my car was there for something anyway. I gave the dealership body shop the claim number and it was a done deal. If you can't use the warranty you purchased then cancel it and get your money back.

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The dealer did. And I had assumed it was with Ford. Are you saying that it's a third party?

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