rvlyssup
Vag...Gun...Stang-NUT
- Joined
- Apr 11, 2015
- Threads
- 104
- Messages
- 1,233
- Reaction score
- 449
- Location
- Palmdale...The High Desert of SoCal.
- First Name
- Rand
- Vehicle(s)
- Lotsa...
Just a quick update. Looks like I'm eating crow on this one.
I got a call and a voice mail from James about 3 hours after I initially had spoken to him on the 14th. He stated that Will was well aware and that I would be taken care off. I called back the next day, the 15th and spoke to Andrew...he confirmed what information James had left on the 14th stating my account has already been noted that I will be getting a replacement. He also provided me with a prepaid UPS label along with an RMA#. Today is my only day off and will be removing and packing up the diffuser tomorrow to go out first thing on Monday. Andrew also stated a replacement will be sent as soon as the old one is inbound and confirmed via tracking. He also reiterated his apologies that we here in the forums have been kinda in the dark and that it wasn't intentional. Will is a busy man but the man did come through even if I had to call and get things going. I am going to have to wait until the first warm day next year to install the new diffuser...too cold and crappy for now.
Best suggestion to the folks having issues...as already been suggested by a few...call AM and they will fix you right up...either a refund or replacement. Unless something goes wrong going forward, consider my situation resolved for now.
I got a call and a voice mail from James about 3 hours after I initially had spoken to him on the 14th. He stated that Will was well aware and that I would be taken care off. I called back the next day, the 15th and spoke to Andrew...he confirmed what information James had left on the 14th stating my account has already been noted that I will be getting a replacement. He also provided me with a prepaid UPS label along with an RMA#. Today is my only day off and will be removing and packing up the diffuser tomorrow to go out first thing on Monday. Andrew also stated a replacement will be sent as soon as the old one is inbound and confirmed via tracking. He also reiterated his apologies that we here in the forums have been kinda in the dark and that it wasn't intentional. Will is a busy man but the man did come through even if I had to call and get things going. I am going to have to wait until the first warm day next year to install the new diffuser...too cold and crappy for now.
Best suggestion to the folks having issues...as already been suggested by a few...call AM and they will fix you right up...either a refund or replacement. Unless something goes wrong going forward, consider my situation resolved for now.
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