cerbomark
Well-Known Member
Hi, first off I am probably on the older side but have been into cars for decades and have owned dozens of sports cars and trucks. Thank you for some good reading on buying a Mustang GT. I may have been persuaded to hold off due to pricing currently. But money was not a big factor so I went looking. I ll attach my complaint to Ford at the end.
I had a 2019 GT PP1 premium with 10K miles and CPO. Looked like a deal in spite of the price. So now I ll wait for Ford to make the next move if they even do. I am very active on other brand forums that I have and do own. Please , this is not a flame on Ford on my first post.
Again thanks for the very good buying information here, keep it going!
This went to Ford by email, phone and letter.
To whom it may concern,
I have been an auto enthusiast for decades and have had dozens of new sports cars and trucks in my lifetime. I usually buy one car every year or so, and at this point – no Ford vehicles. At 60 years old, I finally thought about purchasing a high-end Mustang and giving Ford brand a try. I was a little apprehensive after my last four cars being Porsche.
So I found a CPO advertised Mustang, and it was at (Marcotte Ford in Massachusetts) which is 150 miles away. I spent two full days going to the dealer and 600 miles of my driving time and expense to have the worst dealership experience in my life. I would consider myself very knowledgeable in the automotive world, including mechanical expertise. I will outline my issues and reasons I did not purchase the vehicle from the dealer or any Ford dealer at this time.
I drove 600 miles over two days of driving and hours upon hours in the dealership with zero positive results.
A CPO car and I found a few issues at my inspection that leads me to believe the car was never really checked out or serviced according to Ford specs for a CPO car. One issue was the wheel alignment that was out of spec. The car was brought over to service, and they could not get the alignment back to spec as shown on the wheel alignment printout that I have. Then they try to tell me that s it still OK. I made one phone call to my local dealer and got what the specs should be. Marcotte Ford couldn't get this? I felt like they thought I was an idiot with their BS explanations.
While at the dealership - for hours and hours - I found out that the car was brought in and sold to the dealer by the owner. The vehicle had some modifications that appeared to be brought back to stock. I was hearing things modified from several different people at the dealer. I know that the exhaust was changed, shifter and some other things. Now, I have no further proof, but as a sports car enthusiast, it most likely had a cold air intake and a tune based on the mods I know it had. That would mean the DME check for a CPO car would show, and it would FAIL to be a candidate for the CPO program. The car was traded in and went right onto the showroom floor. The fact that the alignment failed alone tells me the vehicle was not correctly checked as required.
I went to the dealer a second time and tried to get all the above issues addressed. I even insured the vehicle despite my concerns. I was a cash buyer and went into finance to finish the paperwork and wire the money.
At this point, I was told I could not take the car as they did not have the title yet. It was just paid off by the dealer and awaiting a new title. I was amazed after all this time that I was notified then. Can you even sell/advertise a car that is not able to go directly to the owner?
At that point, I left the dealer with no transaction complete. This potential vehicle purchase and was alot of wasted time, expense, and effort on my part. I lost all confidence in Marcotte Ford, the sales department, management, service department, and the Ford brand. Ford lost a chance at a high-end buyer.
I won't even go into the price gouging and obscene markup as I also know the trade value.Greed. Blame COVID seems to be the default these days.
Those are only the highlights of my experience with Ford.
I am involved with several car clubs and internet forums and posted a review on car.com where Marcotte advertised the car. I will not contact the dealer at this point
I had a 2019 GT PP1 premium with 10K miles and CPO. Looked like a deal in spite of the price. So now I ll wait for Ford to make the next move if they even do. I am very active on other brand forums that I have and do own. Please , this is not a flame on Ford on my first post.
Again thanks for the very good buying information here, keep it going!
This went to Ford by email, phone and letter.
To whom it may concern,
I have been an auto enthusiast for decades and have had dozens of new sports cars and trucks in my lifetime. I usually buy one car every year or so, and at this point – no Ford vehicles. At 60 years old, I finally thought about purchasing a high-end Mustang and giving Ford brand a try. I was a little apprehensive after my last four cars being Porsche.
So I found a CPO advertised Mustang, and it was at (Marcotte Ford in Massachusetts) which is 150 miles away. I spent two full days going to the dealer and 600 miles of my driving time and expense to have the worst dealership experience in my life. I would consider myself very knowledgeable in the automotive world, including mechanical expertise. I will outline my issues and reasons I did not purchase the vehicle from the dealer or any Ford dealer at this time.
I drove 600 miles over two days of driving and hours upon hours in the dealership with zero positive results.
A CPO car and I found a few issues at my inspection that leads me to believe the car was never really checked out or serviced according to Ford specs for a CPO car. One issue was the wheel alignment that was out of spec. The car was brought over to service, and they could not get the alignment back to spec as shown on the wheel alignment printout that I have. Then they try to tell me that s it still OK. I made one phone call to my local dealer and got what the specs should be. Marcotte Ford couldn't get this? I felt like they thought I was an idiot with their BS explanations.
While at the dealership - for hours and hours - I found out that the car was brought in and sold to the dealer by the owner. The vehicle had some modifications that appeared to be brought back to stock. I was hearing things modified from several different people at the dealer. I know that the exhaust was changed, shifter and some other things. Now, I have no further proof, but as a sports car enthusiast, it most likely had a cold air intake and a tune based on the mods I know it had. That would mean the DME check for a CPO car would show, and it would FAIL to be a candidate for the CPO program. The car was traded in and went right onto the showroom floor. The fact that the alignment failed alone tells me the vehicle was not correctly checked as required.
I went to the dealer a second time and tried to get all the above issues addressed. I even insured the vehicle despite my concerns. I was a cash buyer and went into finance to finish the paperwork and wire the money.
At this point, I was told I could not take the car as they did not have the title yet. It was just paid off by the dealer and awaiting a new title. I was amazed after all this time that I was notified then. Can you even sell/advertise a car that is not able to go directly to the owner?
At that point, I left the dealer with no transaction complete. This potential vehicle purchase and was alot of wasted time, expense, and effort on my part. I lost all confidence in Marcotte Ford, the sales department, management, service department, and the Ford brand. Ford lost a chance at a high-end buyer.
I won't even go into the price gouging and obscene markup as I also know the trade value.Greed. Blame COVID seems to be the default these days.
Those are only the highlights of my experience with Ford.
I am involved with several car clubs and internet forums and posted a review on car.com where Marcotte advertised the car. I will not contact the dealer at this point
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